Caliber - Thornton - Grant St
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Dawn was absolutely AMAZING! From the time we dropped the car off to pick up! She kept us informed of everything that was happening and setting expectations. We would highly recommend Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was fantastic! We have noticed that the paint is a bit darker, but barely noticeable.
Customer Service - 5.0/5.0 -
Working with Caliber was a breeze! Our service provider Dawn was AMAZING start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The only reason I hesitate is because there are certain situations where you guys could automate your communication with the customer but instead you have people calling back and dropping the ball. Why not have a system that customers can opt into that can get step by step updates on where their vehicle is and updates on whether or not it'll be ready. For example, it would have been nice to know that my car was in the shop and getting worked on, just a quick text saying "your car's in the shop and we're working on it now", "we just got your bumper off and we're painting it now" Small text updates would have ease my mind and wouldn't keep me so on edge and having to call back and constantly see what's going on
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication by Adjuster Donna and professional customer service from all the front office staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Processing of this claim was conducted efficiently and completely. Communication with Insurance processors was timely, professional, and hassle free.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and great repairs. The car looks good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ben was 10x more accurate; reasonable, and dependable than your auto-communications about our repair. People like Ben are the answer. Not your computer system.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The staff was friendly and professional, however there was a miss on completion date and I was notified last minute that I had to pay for some parts without my knowledge or agreement.
Returned Clean
My Experience - 5.0/5.0 -
Everyone in the front office is great. They kept in touch with me every step of the way. She even had to send my car back as she found her final inspection did not pass her standard which I greatly appreciate as I take pride in my vehicle appearance I do appreciate that the whole process went smooth. I would definitely recommend this shop to my friends and family.
Likely to Recommend - 5.0/5.0 -
It was such a great experience.
Repair Quality - 5.0/5.0 -
Looks good. Happy with the repairs.
Customer Service - 5.0/5.0 -
All the staff was great Dawn was keeping in touch with me every step of the way. She even let me know when she found a flaw in the paint job and sent it back to be corrected. I appreciate her attention to detail to get the job done, but not just done but get it done right.
My Experience - 5.0/5.0 -
Ben was awesome and communicated daily updates on my truck.
My Experience - 5.0/5.0 -
Dawn was amazing from the minute I walked in with the issue to when she handed me my keys. Couldn’t ask for better customer service and timely updates. What a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work , my truck looks bran new
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good work my car looks very good
Customer Service - 5.0/5.0 -
Car looks good
Returned Clean
My Experience - 5.0/5.0 -
Communication was good customer service was good. The car took a bit longer to repair because of getting the parts, but it was a small inconvenience. We would use Caliber again and recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice staff. Repairs done well. Took a little longer due to delivery of parts.
Customer Service - 5.0/5.0 -
Dawn was thorough, professional and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dawn and the team were great to work with!