Caliber - Tullahoma

4.8 (573reviews)
97%
601 Lakeway Place,  Tullahoma,  TN  37388
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (573)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, timely repairs, and proactive communication. Many highlighted the exceptional friendliness and professionalism of the staff, with repair quality frequently described as flawless, exceeding expectations, and making vehicles look brand new. Text-based updates were widely appreciated, keeping customers informed throughout the repair process. Numerous customers noted their vehicles were completed ahead of schedule, which was a recurring highlight. Complimentary interior and exterior cleaning was an unexpected but greatly appreciated touch. A small number of customers noted concerns around incomplete repairs or miscommunication, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"The customer service was outstanding and truly the best."
"... was very kind and professional. Kept me updated. Did a beautiful repair job. And cleaned up my car to look even better than before the collision. I ..." Read more
"... professional, and always kept me in the loop. They repaired my Nissan Kicks with incredible attention to detail, and it looked flawless when I picked it up. The ..." Read more
"The customer service is super fantastic. The body tech, who repainted our car is not just ..." Read more
"Would highly recommend your shop! Great people, the work was flawless and the car was immaculately cleaned when we picked it up…very pleasant surprise!"
"Yes. The initial date given to me was May 20, and it was ready on May 14. I am truly thankful for that."
"... lot. I am highly satisfied that they where able to complete the work ahead of time and I would highly recommend them." Read more
"Great experience with no hassles. They even finished before the projected date."
"My vehicle was ready days ahead of time, Ive never had such quick good service!"
"This place is fantastic. I brought the vehicle in on Tuesday & had it totally repaired & detailed by Thursday. It was a minor hit & run ..." Read more
"Absolutely kept me informed frequently which was extremely helpful. I wish every business did this. What a treat to not ..." Read more
"... great. Got my estimate and scheduled within a week. Kept me updated on the progress via txt. Was notified promptly when it was ready to be picked ..." Read more
"I got e-mails or messages about every repair all the time. It was so nice not to have to wonder all the time."
"... the service. They were kind, easy to work with, and kept us informed every step of the way. The repair looks great and the whole process felt ..." Read more
"Front Desk was so nice and helpful ,I love the text communication keeping me updated on my vehicle . Job well done car taken care of very well ."

My Experience

Service was great and fast

Likely to Recommend

Repair Quality

Was highly pleased with the work they did on my vehicle and fast

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys are the BEST! It feels SO good to know that there are still businesses that take there jobs seriously and knows how to make a customer want to come back over and over. This company deserves a 6 star rating in my book, you guys are amazing! ⭐️⭐️⭐️⭐️⭐️⭐️

My Experience

My car looks brand new and it drove good after picking it up. Thank you for fixing my car

Likely to Recommend

Y'all did a good job that I would recommend y'all

Repair Quality

My car felt and looked new. Thank you for fixing my car and making her look new 😊

Customer Service

The ladies I talk to were very nice, patient and professional with me

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision is very professional. They are very prompt and did absolutely perfect work.

My Experience

Appreciate the quick service and professional service.

My Experience

Hailey was extremely helpful as were each person i was in contact with

Likely to Recommend

Repair Quality

Customer Service

Hayley was awesome. The whole team was very good at their jobs

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

An alignment was supposed to be done yet my truck still pulls to the right..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done. And friendly staff lots of help. Thank you.

Likely to Recommend

Repair Quality

They always do good work and they are fast.

Customer Service

Always friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Didn't fix the dent on the hood and failed to inform the customer that they was putting gas in the vehicle when it was close to a half a tank

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Could not ask for better service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Job!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job, thank you

My Experience

My Experience

The VERY friendly staff made the experience better.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The car looks great, as always. Thanks for a great job and a quick turnaround!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent

Customer Service

Excellence

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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