Cumberland Mountain Collision LLC.

4.8 (526reviews)
97%
471 Bypass Rd,  Winchester,  TN  37398
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Shop AssistantSparkles

In operation 18 years.

At Cumberland Mountain Collision, we treat every repair with the care and attention it deserves. Our team combines professionalism with advanced training to make sure your vehicle is repaired safely and correctly. As an I-CAR Gold Class shop and a Nissan Certified Collision Center, we're proud to meet the highest standards in the industry while keeping the process simple and stress free for our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Nissan
Call
Email

Reviews (526)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that their vehicles were restored to like-new condition, often exceeding expectations. The repair work is frequently described as professional, thorough, and detail-oriented. Communication stands out as a major highlight, with customers appreciating regular text updates that kept them informed throughout the repair process. Timeliness is also well-regarded, with numerous customers noting early or on-time completions. A few customers mentioned occasional delays, inconsistent updates, or minor assembly issues, reflecting areas for improvement as noted directly in their feedback. Overall, the shop earns strong recommendations from the vast majority of its customers.
AI-Generated from reviews written in the last 12 months
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"... very impressed with the outcome. The technicians did outstanding work with great attention to detail, and my car looks as good as new. The staff was courteous, ..." Read more
"Overly satisfied is not an option! Very impressed with the quality of work!"
"Cumberland Mountain collision has outstanding service and in quick turnaround time. I was very impressed with their service."
"Cumberland kept me informed every step of the way and was very professional. Great work on my vehicle."
"Fantastic quality of work. Very professional throughout the whole process."
"... brought it and all the updates during the week and completion coming in earlier than we expected. Keep up the good work" Read more
"Got my car back in the time frame that was given. Hopefully never need them again BUT if needed would ..." Read more
"I was frustrated that it took so long to get my car back. 4 weeks was too long."
"updates were provided almost daily"
"We were happy they were able to finish before they thought"
"... with my insurance company to line up service. I was kept up to date on the progress of my vehicle via text keeping me in the loop which I greatly appreciated. ..." Read more
"Sent an update to me every day letting me know the status of my vehicle."
"At times, communication was consistent. Two times, you texted that you would update me by text the following day and you did not. I had to call and leave voicemails."
"I loved that I was kept updated twice a week with a text message keeping me informed with the progress."
"... your diligence and care in repairing it. I was also impressed with the communication I received as work progressed. I am happy to recommend Cumberland Mountain Collision." Read more

My Experience

I truly appreciate the customer service, setting up the car rental, very fine work done on the repair, the expediency, returning my car cleaned up and the plastic welding on my front bumper.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding job extremely satisfied very organized. Ownership and pleasant to work with. Very pleased

Likely to Recommend

Repair Quality

Outstanding workmanship and quality next to none

Customer Service

very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work Great communication throughout process

Likely to Recommend

Repair Quality

Excellent work Great communication throughout process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fantastic quality of work. Very professional throughout the whole process.

Customer Service

Great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job. The car looked like it never had any damage to it.

Customer Service

They kept use notified of the repair progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

11/10

Repair Quality

Ashley and Tracy did an amazing job, will be recommending everyone to them

Customer Service

Ashley and Tracy did a great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for taking care of my baby -Raven 🫶🏽

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Job , they have a great team.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Girl at the front office was great at communicating where the truck was and when it would be ready Thanks.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Ashley was awesome and kept me updated on the progress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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