Caliber - Tyler - East

4.8 (2,202reviews)
96%
2951 State Hwy 31 E,  Tyler,  TX  75702

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,202)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. Communication stands out as a major strength, with many customers highlighting proactive, frequent updates via texts and calls throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also appreciated the extra care taken in cleaning and detailing vehicles upon return. A small number of customers noted concerns around repair quality issues, alignment problems, and delayed completions, reflecting areas customers feel could be improved.
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"... service. Ive had cars repaired elsewhere in Tyler, but Caliber delivered a noticeably improved service in terms of communication and quality of repair." Read more
"A perfect system and excellent workmanship. I would not hesitate to use them again."
"... Collision. Everyone was accommodating and professional. My car repaired quickly and perfectly. No one can tell it was previouly damaged. Thank you ..." Read more
"This was the most seamless and professional experience Ive ever had with an auto body repair shop. Highly recommend!"
"... easy to work with and didn't offer any distress. They took care of my car so fast that the check from my insurance hadn't even been delivered yet. ..." Read more
"Everything went smoothly and quickly. I was updated throughout the process AND my Equinox looks like ..." Read more
"Such a great shop and staff. Started working on my car the same day of drop off! Repairs completed in 5 days."
"The work was completed sooner than I expected!"
"Amazing customer service! And done in an incredibly efficient amount of time!"
"Easy to work with, time efficient, and a great job on all repairs."
"Amazing job and wonderful team! Best communication Ive received from a service business."
"... extremely professional, on time, and extra courteous. Extremely good communication across all mediums." Read more
"... service. Ive had cars repaired elsewhere in Tyler, but Caliber delivered a noticeably improved service in terms of communication and quality of repair." Read more
"Eveytime I thought about calling to check on my vehicle. I received an update text. Its like she was reading my mind."
"This process was made so much easier by their communication and amazing service! Our car came back good as new! ..." Read more

My Experience

Very good service

Likely to Recommend

Repair Quality

Good color match. Quality service.

Customer Service

Great customer service and nice employees

My Experience

The car got completed a whole early and it looks as though it never happened! Thank you for doing such a wonderful job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Your peoples do great work and Love it.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very nicely done. Friendly staff

My Experience

Very pleased to see how nice my truck looks.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car looked beautiful. The right door was dented from accident. New door, and the paint matched the rest of the car. Looks like a brand new vehicle. Thank you all. Your employees were very nice. Hope I never get hit again, but, I now know where I will bring it to. Thank you all for a great experience.

Likely to Recommend

Repair Quality

My Toyota C-HR front right door was hit by a car backing into my car. Gave me a date of a week to replace my door and paint it. Was done on time. Car looks great again. Very.nice people. Was a good experience, I will be going there if I have any damage done to my car again.

Customer Service

My Toyota C-HR front right door was hit by a car backing into my car. Gave me a date of a week to replace my door and paint it. Was done on time. Car looks great again. Very.nice people. Was a good experience, I will be going there if I have any damage done to my car again.

Likely to Recommend

Repair Quality

Excellent quality and customer service. Love this shop and its people! Top notch.

Customer Service

Excellent

Returned Clean

My Experience

Good job!!! 👍👍

Likely to Recommend

Repair Quality

Tanner and Angelica are phenomenal to work with!

Customer Service

The service is unmatched at this location and I am very thankful for this team.

Returned Clean

My Experience

The staff were so friendly and accommodating and guided me through the entire process. They did such a fantastic job on the collision repairs, it made me want to update the rest of my car!!!

Likely to Recommend

Already have recommended them

Repair Quality

Staff was very friendly and accommodating. Very pleased with the repair on my vehicle

Customer Service

Returned Clean

Likely to Recommend

This is the first time I’ve ever needed vehicle repairs, but god forbid I have more in the future, I know where to go!

Repair Quality

The representative kept me updated on all steps of the process. I was given a thorough, detailed explanation of the inspection and then the steps that would follow. If at any point there was a change or update, I got a text to ease my mind. Would definitely recommend this location to anyone looking for repairs!

Customer Service

Very informative and kept me up to date with a friendly attitude

Returned Clean

Likely to Recommend

Repair Quality

Excellent customer service!! And repair was amazing

Customer Service

My Experience

The service was great, I'm completely satisfied with the repair. Thank you

My Experience

Likely to Recommend

Repair Quality

Customer Service

Poor initial estimation of cost.

My Experience

During my inspection of my vehicle, a clicking/ popping noise is present when rolling up and down the window from within the passenger rear door. I made a note of it with Tanner. I let Tanner know I will be returning to address the concern. The inside of the car is covered with a lot of dust. They did attempt to remove the dust however it looks more like they did the minimum to cover the excessive dust through out the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

At first there was a lot of confusion . The person that turned things around for the positive won me back over.