Caliber - Tyler - Southwest

4.9 (978reviews)
99%
4171 Frankston Highway,  Tyler,  TX  75701
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (978)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or factory-fresh upon return. Communication stands out as a major strength, with frequent text and call updates keeping customers informed throughout the process. Timeliness is frequently highlighted, as numerous repairs were completed ahead of schedule. Staff professionalism and friendliness are repeatedly commended. A few customers noted minor concerns such as color mismatches, incomplete repairs, or alignment issues post-service, reflecting areas customers feel could be refined for an even better experience.
AI-Generated from reviews written in the last 12 months
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"Flawless and made my car look like I never had an accident."
"... a superb shop to work with for collision repair. They did an excellent job on my truck, exceeded my expectations and had my truck finished much earlier than originally ..." Read more
"... highly pleased with the work performed on my vehicle. Looks just like from the factory. Thank you guys." Read more
"... above and beyond in meeting my expectations they restored my vehicle back to the beauty it had before my wreck. They were so nice and caring. I highly recommend ..." Read more
"The service was amazing! My car looked better than it did before my accident! It was clean and in pristine condition! The staff ..." Read more
"Not only did caliper collision do a great job they had it done quicker than expected."
"... excellent job on my truck, exceeded my expectations and had my truck finished much earlier than originally quoted. The entire process was painless and communication ..." Read more
"... wasnt when I dropped it off with them. They also completed all repairs a week ahead of the expected finish date!" Read more
"... everything turned out! My car looks brand new and I was honestly surprised it only took a week" Read more
"It was done much earlier than promised!"
"... experience from start to finish! Great communication! They keep you updated throughout the entire process! My car looks good as new! Very satisfied!" Read more
"Loved the updates. Never had to ask"
"I got text updates everyday."
"... good experience with the repairs to our vehicle, the team was very professional and proactively communicated with us very frequently." Read more
"It did take a while, but I was kept well aware of the progress and I really appreciated that."

My Experience

Did a good job

Likely to Recommend

Repair Quality

Job well done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is a gap between head light and hood that doesn’t match the other side(factory). And the light isn’t lined up correctly.

Customer Service

There is a gap between head light and hood that doesn’t match the other side(factory). And the light isn’t lined up correctly.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Taylor was amazing She kept us informed on the progress and the estimated time was spot on She even stayed after so that we could pick up our truck This company has a winner and we are very pleased with the results

Likely to Recommend

Repair Quality

Taylor was amazing she kept us informed throughout the whole process Caliber has a winner there She stayed late for us to get the truck and I spotted a blemish and she took care of it Caliber did a great job and on time Thank you

Customer Service

Taylor was amazing she kept us informed throughout the whole process Caliber has a winner there She stayed late for us to get the truck and I spotted a blemish and she took care of it Caliber did a great job and on time Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The work was done on time. So far all looks good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I talked to were very nice and friendly. Got my vehicle back ahead of schedule. Just an overall great experience and my truck is BEAUTIFUL…. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for a job well done.

My Experience

Caliber Collision has my highest respect in the professional process in the repairs to my Lexus. My appreciation, thanks

My Experience

Taylor wes wonderful. Except for the damage o my back bumpers.

Likely to Recommend

Repair Quality

They were so wonderful, helpful and kind!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Took car for servicing today and was told the front end suspension was broken, a strut was leaking, and it needed to be replaced ($1000+).

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Taylor was great made the process easy and efficient, thankful for her and caliber for their attention to detail

Likely to Recommend

Repair Quality

Taylor was great!

Customer Service

Taylor and the front desk lady were awesome. they were the only ones we spoke to. The text message updates were splendid, as well.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Only issue is we were notified repairs were finished only to arrive at your location to be told one of the windows had not been replaced. Had to return next day to pick up the vehicle. Quality of work is very good!

Customer Service

Again, only issue was need to return the following day after being told vehicle was ready.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Marshall was very diligent in making sure that I knew exactly what was done with my 4-Runner body and paint repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

On first contact with the front desk person and the adjuster. Each presented themselves very professional . Answered questions asked in detail. I’am very satisfied with all that has been done. Thanks

Likely to Recommend

Repair Quality

I’am highly pleased with the work performed on my vehicle. Looks just like from the factory. Thank you guys.

Customer Service

Very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very professional throughout the process. I received constant updates on the status of the repairs. Caliber got my car back in a timely manner. They even cleaned my car for me, although they didn't have to. I was pleased with their work, and I would recommend them to anyone needing their vehicle repaired

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