Caliber - Tyler - Southwest

4.9 (952reviews)
99%
4171 Frankston Highway,  Tyler,  TX  75701
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (952)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or as if no accident had ever occurred. The team received high marks for proactive and frequent communication, keeping customers informed throughout the entire repair process via calls and text updates. Timeliness was a recurring highlight, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. Staff were widely described as professional, kind, and attentive. A few customers noted minor concerns such as color mismatches, cleanliness details, and post-repair issues like sensors or alignment, reflecting areas customers felt could be refined further.
AI-Generated from reviews written in the last 12 months
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"The service was amazing! My car looked better than it did before my accident! It was clean and in pristine condition! The staff ..." Read more
"Flawless and made my car look like I never had an accident."
"... for the work that was done to repair my vehicle and the color match is exceptional! A huge thank you to the technicians who worked on ..." Read more
"... a superb shop to work with for collision repair. They did an excellent job on my truck, exceeded my expectations and had my truck finished much earlier than originally ..." Read more
"... went above and beyond in meeting my expectations they restored my vehicle back to the beauty it had before my wreck. They were so nice and caring. I highly recommend ..." Read more
"It was done in 8 days! Wow extremely fast!"
"... excellent job on my truck, exceeded my expectations and had my truck finished much earlier than originally quoted. The entire process was painless and communication ..." Read more
"Actually it was done earlier than expected."
"... wasnt when I dropped it off with them. They also completed all repairs a week ahead of the expected finish date!" Read more
"... everything turned out! My car looks brand new and I was honestly surprised it only took a week" Read more
"... experience from start to finish! Great communication! They keep you updated throughout the entire process! My car looks good as new! Very satisfied!" Read more
"... care of my repairs quickly and my car looks great! They kept me updated throughout the entire process. I would recommend them to anyone." Read more
"I got text updates everyday."
"... good experience with the repairs to our vehicle, the team was very professional and proactively communicated with us very frequently." Read more
"Car looks perfect and drives great. Good communication on the process and met the expected repair date. Process overall was very easy to use with my insurance ..." Read more

My Experience

We really appreciated the service level and communication we received from your team. You are definitely on our recommend list!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It did take a while, but I was kept well aware of the progress and I really appreciated that.

My Experience

Excellent service, kept me updated and accommodated me for late pickup.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber collision went above and beyond in meeting my expectations they restored my vehicle back to the beauty it had before my wreck. They were so nice and caring. I highly recommend 10/10 to anyone needing body work and or paint done on their vehicle my car is running great and it most certainly wasn’t when I dropped it off with them. They also completed all repairs a week ahead of the expected finish date!

My Experience

Great experience from start to finish! Great communication! They keep you updated throughout the entire process! My car looks good as new! Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

you guys did a awesome job! i’m very satisfied with the finished results, thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Couldn't believe how good of a job they did to my 2020 Ford Ranger!

Customer Service

Very helpful and explaining exactly the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thanks for the updates.

Likely to Recommend

Great service!

Repair Quality

Great work, friendly and prompt service!!

Customer Service

Taylor was very friendly and kept me updated on the status of the vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

So far no issues.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased. Excellent job!

Likely to Recommend

Repair Quality

Very pleased

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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