Caliber - Tyler - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were very courteous and pro. They explained step by step process. Gave me a complete estimate and completion date. Ron kept me updated daily, finished before expected and washed and waxed my car.
My Experience - 5.0/5.0 -
Everything went smoothly and quickly. I was updated throughout the process AND my Equinox looks like new!!
My Experience - 5.0/5.0 -
I cannot say enough about how well we were treated by Caliber Collison. Lisa at the Bert Kouns office was so helpful and sweet. Every staff member was nice and replied within a timely manner. I was updated throughout the entire process. My car looks brand new! Thank you Caliber Collison!
My Experience - 5.0/5.0 -
Everyone was so nice and helpful, my car looks like it is new. Thank you so much. And in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional, and the car repair looked new. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Something about the way the doors closes. The inside hinges seems to be cracking!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Because the repairer put a broken piece on the back bumper instead of ordering a new replacement for it, if it took more time and nobody attempted to explain to me why a piece was placed on my vehicle when it was brought there for a complete repair.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Caliber is 100 percent for the insurance company. They work hand and hand with Allstate to ensure Allstate pays out the least amount to fix your vehicle . This unacceptable in my book. Caliber should be working on behalf of the customer and working to ensure your vehicle is truly restored to its PRE - LOSS condition not some salvaged Frankenstein vehicle. Using a frame from another wrecked vehicle is unacceptable having a title that isn’t the same as pre loss is unacceptable. Having two separate vins is unacceptable. I understand vehicles have to be fixed at a cost effective rate but not at the expense of giving a customer a vehicle back that is worth less than pre loss condition. The vehicle will forever be branded with a Frankenstein of parts and I would not accept it. Do better caliber protect your clients protect your name and reputation stand up when you know the insurance company is wrong.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Angelica and Diana were totally awesome! I love their professional and kind mannerisms. I highly recommend Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was extremely professional, on time, and extra courteous. Extremely good communication across all mediums.
My Experience - 5.0/5.0 -
Diana has excellent customer service and always seemed happy to answer my questions.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The shop was very helpful, but due to issues such as incorrect parts being supplied, I was ultimately able to pick up my vehicle three days later than originally scheduled.