Caliber - Upper Marlboro - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The car has a lingering noise when I turn it off after driving for a long period of time
Customer Service - 2.5/5.0 -
Initially I was updated but at the end I had to continually request updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish, my experience with Caliber was great. The location was very close to home, the repair was quick and the customer service was the best. Josh has a great attitude!
My Experience - 5.0/5.0 -
Excellent customer service. Very proactive with texting updates of their progress with my Kia. Quick responses, excellent body work. Would definitely recommend their company for collision and/or body repair work.
Likely to Recommend - 5.0/5.0 -
Would definitely recommend their company and use them in the future
Repair Quality - 5.0/5.0 -
Extremely professional, exceptional customer service, real time updates.
Customer Service - 5.0/5.0 -
Extremely professional, exceptional customer service, and real time updates
Returned Clean
My Experience - 5.0/5.0 -
Excellent repair job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh was amazing! He let me know when my car was ready and made sure that I notified my rental car company to avoid any fees. He also helped me at the counter during pick up and walked me through all of the paperwork! Great customer service. Highly recommend.
Customer Service - 5.0/5.0 -
Josh was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Josh and Joyce were excellent throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber did a fantastic job and in a timely manner. Customer service is great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and friendly staff. Work was completed in a timely manner despite the snow storm.
Customer Service - 5.0/5.0 -
Staff were friendly and ready to answer any and all of my questions.
Returned Clean
My Experience - 5.0/5.0 -
Josh and Joyce were amazing communicating with me and providing stellar service overall!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job! Wish I had more lead time in knowing my car would be ready. The team told me Friday, then Thursday they said it may be thr next following Monday. Then Friday I was called at 2 pm saying it was ready. I couldn’t get my car because I was in the office working in DC. I appreciated Caliber for being opened Saturday, so I got my car that day. Joyce and Josh were very helpful and ensured my car was clean and ready to go! The repair looks great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Josh was absolutely amazing to work with! Extremely professional, and kept me informed throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding job and one of the best professionals with superb customer service. I am well please with the service I received. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the everyday updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me updated. Staff was very nice
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me abreast on the status of my vehicle.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team worked on finishing my car as quickly as possible around Thanksgiving and Christmas. Josh had great communication and answered any questions I had about the repair as well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The frequent changes to the date of completion makes me hesitant. I had to pay out of pocket for a rental car because the delay caused me to exceed the limits of my insurance policy
Repair Quality - 4.5/5.0 -
My car/ car doors look great. However, the front passenger door now pops/cracks when I open it. Also, the driver's side outdoor mirror has been foggy/cloudy since I picked up my car.
Customer Service - 4.5/5.0 -
I was treated courteously
Returned Clean
My Experience - 5.0/5.0 -
I've only had my car back for a few days and it appears to be totally fine. So at this point I have no issues, from what I can see.