Caliber - Upper Marlboro - North
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Definitely recommend you guys to any friend or family room
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was done very well and communication with the repairs was excellent!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Outstanding
Repair Quality - 5.0/5.0 -
Outstanding work.
Customer Service - 5.0/5.0 -
Outstanding service.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already made plans to return to Caliber Collision for more work on my vehicle
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Heather was so good and informative. She was responsive and super helpful. Josh and Katherine also provided great customer service. Experience was a 10/10. Would highly recommended.
Likely to Recommend - 0.5/5.0 -
Would not recommend this location
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was fast and efficient. They have my thanks.
My Experience - 5.0/5.0 -
I appreciated it being done in a timely manner. Also all the updates Heather text me regarding my car. Thanks Caliber Collision Team….both management and mechanics.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficiency in mechanical body work of my car.
Customer Service - 4.0/5.0 -
Front desk need to be more enthusiastic with customer service, as they are the first to have contact with your clients. Be more certain in relaying information on amount needed and type of payment. However, Heather was very friendly and forth coming as the first person I spoke with and kept me updated on where things were with my car. I do appreciate all your staff did for me, however I believe, being honest can only help. I will in the future definitely direct others to you. Thanks again and Blessings to your company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No dissatisfaction from here great customer service. The technicians were wonderful. I know I had a problem with the color of the pain. They quickly brought my car back in and gave me a rental. Make sure I was taken care of and service went great.
Customer Service - 5.0/5.0 -
From your customer service to your technician, everything is well I appreciate all the hard work on my car. The quick response taken care of every need as things went forward. I will definitely recommend you guys to others. Have a good day.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Beautiful body work. Was disappointed my car was given back to me with a dead battery and low tire pressures . Battery was working properly when I drove it to the shop for body work. Battery got weak after being in shop for 22 days .
Customer Service - 4.5/5.0 -
Battery dead, tire pressures low . Unable to drive off until I requested a jump .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
good service
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
My vehicle all of a sudden has a lot of lights that just popped up after driving it for only a week. In addition to the fact that all four of my tires were stolen from the lot that the cars are located at this location. So, it took even longer for me to get my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Caliber Collision experience was extremely pleasant. The entire staff was friendly, kind, courteous, polite, and respectful. The staff’s professional attitude was always friendly and pleasant. The staff was extremely supportive and helpful in keeping me informed with the stages of the repair work. Ms Heather communicated with me via text to notify me of the repair process. Ms Heather and Ms Catherine are excellent customer service care professionals. I am personally impressed with their service. They are an asset to the Caliber Collision team. I’m pleased with how they handled my situation. I will definitely recommend Caliber Collision to anyone who needs collision vehicle repair. Thank you for all the help you all provided to me. Warm regards, Mrs. Joyce M
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Caliber Collision Service located at 8951 D’Arcy Road in Upper Marlboro, Maryland 20774 has an excellent customer care service team . They are always friendly , kind, compassionate, courteous and supportive. They kept me informed daily about the status of the repairs on my 2018 Lincoln MKC . A special thanks to Ms Heather, Ms Catherine and the auto repair staff. I am thankful and grateful for their support and service. I will highly recommend Caliber Collision to anyone who needs assistance with auto repairs. Thanks 🙏🏽✝️🙏🏼😇 , Mrs Joyce District Heights Maryland
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
N/ A
Repair Quality - 5.0/5.0 -
I took my vehicle there before and they don’t disappoint. Josh has been excellent with my daughter’s vehicle as well.
Customer Service - 5.0/5.0 -
They are courteous and they are very helpful.
My Experience - 5.0/5.0 -
Staff was very friendly and professional
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Why wasn't the wheel barrier notice at the beginning which is a important item on the car? And now I have to pay out of pocket because the insurance company isn't responding to the claim. However, the Staff was very polite, professional and kind.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Some of the repair wasn't completed such as the door handle still had black smuggles, the bottom part of the door wasn't repair (right side) and it took too long to repair. However, the staff was very polite and professional.
Customer Service - 5.0/5.0 -
They all were very polite and professional.