Caliber - Venice

My Experience - 5.0/5.0 -

Professionals - from techs to office staff. Kept me informed all along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

1st class operation

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

1st class job and treatment

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Love the updates. Great repair job. Happy to have my car back & looking like new.

Likely to Recommend - 5.0/5.0 -

Hope I don’t have to use you again but my first choice if I do. Vehicle looks terrific.

Repair Quality - 5.0/5.0 -

Excellent repair & contact with me. Upscale professional facility. Courtesy front desk.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is a great company. They are thorough, very detailed, friendly and keep you updated throughout the process. We would definitely recommend them.

Customer Service - 5.0/5.0 -

Great customer service

My Experience - 5.0/5.0 -

We were happy with the repair done by caliber. Our only issue was with the return of our rental car, which was covered by insurance. The date was not updated which I believe should have been done by caliber.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks fantastic. The paint matches perfectly, and the updates as the car was going through the process were very good. Thank you for a job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good.

Customer Service - 5.0/5.0 -

Everyone did a great job. Especially Fred and the front desk girls.

My Experience - 5.0/5.0 -

Repairs are always done right the first time.

Likely to Recommend - 5.0/5.0 -

I wouldn't go to any other business for body work.

Repair Quality - 5.0/5.0 -

The repair looks like original.

Customer Service - 5.0/5.0 -

Friendly, pleasant and they brought me home.

My Experience - 5.0/5.0 -

Caliber was efficient, communicated clearly, and everyone was pleasant and friendly yet professional and knowledgeable.

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0 -

Everyone was friendly, professional, and communicated regularly

Likely to Recommend - 5.0/5.0 -

That is my 2do, time in Caliber, all sastifare

Repair Quality - 5.0/5.0 -

Nice customer service and job

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful service and wonderful work done on my car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was very clean. Easy to drive. Just what I needed

Customer Service - 5.0/5.0 -

This rental was set up by an insurance company

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

We had a total loss on our car. Our GEICO claims adjust was super helpful, relatable and knowledgeable even was able to get us more money than the original offer. He requested that we go down and get all the personal belongings from the car so we can finalize the paperwork for transfer. I had told him that my wife and I both work till 5PM right around the corner from Caliber, but expressed my concern that they close at 5PM. Our GEICO adjuster let us know that Caliber closes at 5:30PM M-F so we would be able to get there with time to spare. Keep in mind caliber is a preferred repair center for GEICO. I get to caliber around 5:10PM - 20 minutes is enough time to clean the car out and head home. The front desk lady was great with assisting us, she let a gentleman know we were here to get our personal stuff from the totaled car. The gentleman comes out of his office and says “I don’t know you were coming, I have the gates locked and the alarms are set already I gotta get out there to undue that since I didn’t know you were coming.” He takes about another 10 minutes, comes back and tells us “it’s not normal for us to let you back after the gates been locked and the building armed for the day, but it’s on the side behind the fence, when you’re done just let me know, I’ll get it all locked back up and armed like it was.” The car was behind a chained up padlocked fence, not inside a building that’s alarmed. And I saw it there as I pulled into the parking lot around 5:10PM. It was very clear to me big guy wanted to be lazy and make us come back when it was convenient for him… not us. As a manager of a business for over 15 years, my message to him is simple. The business hours are advertised on your windows and on your website as OPEN FOR BUSINESS till 5:30PM M-F. Not when the gate is locked and building is alarmed. Whether I was there at 5:10PM or there at 5:29PM it’s still in your business hours no matter how inconvenient it is to you. And lastly, whether you knew I was coming or not is irrelevant to the situation, i was at your business during business hours. You simply are lazy and didn’t want to take 15-20 BEFORE 5:30PM to let me get my stuff, so because of your attitude and your lack of respect and leadership, you caused yourself to stay even later closer to 6PM as we left about 5:50PM. Simply do better!

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Once again, Caliber Collision performed a beautiful, professional repair on my vehicle!!!