Caliber - Westminster CO - Pierce St

4.7 (3,663reviews)
95%
9100 Pierce Street,  Westminster,  CO  80021

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,663)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and damage seamlessly restored. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The professionalism, friendliness, and attentiveness of the staff were widely appreciated, contributing to a stress-free experience. A few customers noted areas for improvement based on their experiences, including more consistent and detailed communication rather than generic texts, ensuring repairs are fully completed before vehicle return, and prompter notification when completion dates change.
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"I got my car back looking brand new! Like nothing ever happened, even better than before. The staff was patient, ..." Read more
"... job with my vehicle. Everything looked beautiful. I couldnt tell where the damage was. He had to do a little painting. I can definitely not tell what the difference was ..." Read more
"... pleased that I selected this location. They provided exceptional workmanship, communication, and outstanding care with my vehicle. The entire process was seamless, ..." Read more
"No trace of repaired damage, looks brand new!"
"Very poor quality repair, body gaps are inconsistent and color doesn't match. Very unsatisfied with repair."
"... needed additional repairs I might want as well. He communicated with me more effectively than any shop ever has at least 2 to 3 times a week for me to know exactly ..." Read more
"... picking it up, the entire experience was seamless! Communications was excellent the work was well done. I could not be happier given the circumstances that ..." Read more
"Service was attentive and thorough- I received updates every single day via text which was reassuring. The work was beautifully and seamlessly done weeks ..." Read more
"I didnt get any contact about process until it was almost ready"
"The service was great for the most part but would have liked more calls to get detailed updates instead of the generic text messages."

Likely to Recommend

Repair Quality

Car looked brand new

Customer Service

My Experience

Andrew was very professional and communicated with me each week during the repair process.

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Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I have already recommended it!

Repair Quality

Miles York is probably the most thorough, knowledgeable and attentive customer service representative I have ever dealt with in my 68 years! If you’re thinking of promoting him, do it!

Customer Service

See previous comment. I expect the repair to be done perfectly because that it literally the one job of a car repair shop. It’s the customer service that can fall short. Miles York is exceptional at his job! He is a Customer Service Representative Extraordinaire!

My Experience

Service, price,just a pleasure

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Repair Quality

Customer Service

Returned Clean

My Experience

Andrew did an amazing job

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Customer Service

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Customer Service

My Experience

Likely to Recommend

Caliber has always been great at repairs. No complaints.

Repair Quality

The repairs were done very fast and my car looks brand new. They had clear communication and a very good time line. Hard to beat that type of professionalism.

Customer Service

Everyone was friendly and made sure I was taken care of.

Returned Clean

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Repair Quality

Customer Service

Miles was great

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

The front desk person was very professional, helpful and courteous. Also, Miles was on top of everything and updated me regularly about repairs. Thank you.

My Experience

The updates were consistent, and concerns we had were addressed and the repair was timely.

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Repair Quality

Customer Service

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Repair Quality

Repair process was very effortless. They contacted the insurance company for any supplements and kept me informed. Repairs appeared to be done very well.

Customer Service

Returned Clean

My Experience

Very professional, kind, and helpful! Answered all my questions. The constant communication (via text) was most helpful! I will recommend!

My Experience

My Experience

I am pleased with the work done on my car and especially thankful that they washed and vacuumed my dirty car. That made my day!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean