Caliber - Westover
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent work and the people there are great, helpful and friendly. Would definitely work with them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car was fixed perfectly and I was kept informed the entire time my car was in the shop!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Experience great; the only thing that bothers me is all emails/texts I get are addressed to William (who is my husband and he is listed on the title/registration) but this is MY car that I paid for myself. He doesn’t drive it at all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Deborah (car owner) responding
Customer Service - 5.0/5.0 -
Car was done sooner than expected
Returned Clean
My Experience - 5.0/5.0 -
The team kept us updated the entire process and the outcome was great. We are very happy with this group.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout the process and we are really happy with the outcome.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Repairs were done fine. The truck was supposed to be, and agreed upon, taken to the local detailing shop and was not. The shop decided to have their own tech detail the truck. Without notifying me nor asking. Nothing was moved to clean the inside of the truck which had a snuff bottle spill everywhere when we were hit!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
9 because I never give a 10
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took longer than initially estimated. The work itself was fine.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The lane assist and blind spot operations still don't work properly. I don't think the alignment is quite right. And 2 new issues have popped up, the pre safe brake system didn't work one day, and the Bluetooth system microphone isn't working for my phone calls.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am pleased with the service I received
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall, the repairs took far too long, and there was a major lack of communication from Caliber Collision. My vehicle was damaged in October and handed over in December due to the already existing backlog of vehicles. I was finally notified in late February that the vehicle was going to be deemed a total loss, and was not communicated with at all between the dropoff and then. It was a horrible experience, and not at all the experience you would expect from such a highly rated repair shop.