Caliber - Wichita Falls - Southwest

4.8 (619reviews)
95%
7578 Seymour Hwy,  Wichita Falls,  TX  76310

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (619)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and frequent communication, and timely repairs. Many highlighted the professionalism of the entire team, with several noting daily text and phone updates that kept them fully informed throughout the repair process. Repair quality was frequently described as exceptional, with vehicles returned looking better than before incidents. Customers also appreciated added touches such as interior detailing and early completion of repairs. A small number of customers noted isolated concerns, including parts mix-ups, incomplete repairs, and occasional communication gaps, as mentioned directly in their feedback. Overall, the overwhelming sentiment reflects a highly positive, customer-focused experience.
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"... was exceptional—by far the best weve ever received. Our vehicle looks brand new again, and the turnaround time was impressively quick. Every step was clearly ..." Read more
"Wonderful work, wonderful people! I cant say enough good about these folks, best in the business!"
"... from start to finish. The team did an amazing job — my car looks incredible and youd never know it needed body work. Turnaround was fast, everyone was friendly ..." Read more
"... car guy, I have a keen eye for attention to detail. My vehicles are always returned better than expected. I highly recommend. 10 of 10. 5 stars. Two thumbs ..." Read more
"Final product I give a 10, it looks factory. The first two times was horrible but it was made ..." Read more
"It was ready at an earlier date than was expected!!"
"they communicated throughout they process keeping me up to date"
"Great service. Quick delivery given extensive work. Daily communication spot on."
"... service would take 1-2 weeks. Then received a text that repairs would not be completed until almost 3 weeks after the vehicle was dropped off. Then again was sent ..." Read more
"Vehicle was ready before expected."
"... received with updates and findings was phenomenal! I was never left wondering or guessing what was going on with my vehicle. Kind, professional and proficient ..." Read more
"Excellent communication throughout the whole process. Meticulously repaired. Very pleased with the whole ..." Read more
"Communication was not as expected"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Fantastic repair job, looks and feels brand new

My Experience

very quick and went thru the process very easily. also my advisor broke down each repair and sent me off on my way with a clean car! highly recommend

My Experience

I am so impressed of Caliber. Hopefully I really don’t have to use them soon. If I have to have a repair shop it will be Caliber. I have never received text messages from any other place. I have ever used. They kept me updated all the time the staff is just extremely pleasant very knowledgeable. I’ll never go anywhere else except Caliber. My car was spotless when I went back to get it. I am just so pleased with Caliber. I cannot stress enough how wonderful they are. What a wonderful job they did on my car. I think USAA for choosing Caliber. Keep up the good work.

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My Experience

The person who helped me was excellent

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Returned Clean

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My Experience

Well done for the repair work. Returning a vehicle with car wash and vacuumed is a brilliant idea. I don't want to go anywhere but Caliber for body work.

My Experience

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I have been telling everyone about your shop

Repair Quality

They get the job done right

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Caliber Collision was a great place to work with ...Stephen kept me updated through the week and worked with me to schedule my car around my vacation.....When I dropped it off they were quick to return me to my work and they brought my car to me when it was finished in Holliday...My car did require some extra care on where it was fixed but they were prompt to get it done...

Customer Service

Everyone was very nice a professional...Stephen was nice to work with..

Returned Clean

My Experience

Excellent service, Jason and his crew do what it takes to get the job done right.

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Returned Clean

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My Experience

Thanks

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Customer Service

My Experience

When I took the car in for an estimate, I received a thorough explanation of what could and couldn't be done. I was texted with good progress reports while the work was being done. The job looked beautiful when I picked the car up.

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Customer Service

My Experience

Team at the Seymour Hwy location is incredible! Friendly, helpful and made the process so smooth!

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Repair Quality

Customer Service

Returned Clean