Caliber - Wichita Falls - North

5.0 (345reviews)
100%
2356 Airport Drive,  Wichita Falls,  TX  76306

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (345)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, outstanding communication, and timely repairs. Many highlighted that their vehicles were returned looking brand new, with repairs completed ahead of schedule. Customers appreciated being kept informed at every step through regular texts and phone calls, making stressful situations smooth and stress-free. The professionalism, friendliness, and dedication of the entire team were frequently commended. A few customers noted that communication could be improved, specifically requesting phone calls in addition to emails when prompt responses are needed. Overall, the overwhelming majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to friends and family.
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"The repair quality exceeded my expectations. My Honda looks like new, and the attention to detail ..." Read more
"Repairs were done with the highest attention to detail. Vehicle was finished when promised. Updates were ..." Read more
"The workmanship was excellent. The turnaround was so much faster then I thought"
"Caliber Collisions customer service and quality of work were outstanding. They provided regular updates on progress and finished ..." Read more
"The staff is fabulous. Very informative, keep you up to date and do excellent work. They have treated my vehicle like they would want ..." Read more
"My vehicle was completed three days ahead of schedule. I appreciated the timely communication and the team's ..." Read more
"... outstanding. They provided regular updates on progress and finished the repair days ahead of the estimated time. Highly recommended!" Read more
"like I said the work was much faster then I thought it would take to repair the truck."
"They completed the repair, on time! Actually a little early! Fantastic work! Our car looks great! Great job!"
"... getting the hail damage fixed on my daughters car. Work was done in a timely manner. Would definitely use them again!" Read more
"100% would recommend to anyone asking or not! Hands down the best communication throughout the process and very appreciative. Its hard to speak highly of ..." Read more
"Great customer service, communication was top of the line they kept me informed on every detail everyone was very knowledgeable about ..." Read more
"Will say I really liked that yall sent me a text every time you moved my car to a different process know where and what was being ..." Read more
"The way that they kept us informed through the entire repair process was outstanding! I would definitely recommend them ..." Read more
"Communication could have been better. I don't check my email everyday and I missed out ..." Read more

My Experience

Nice friendly easy in and out and kept me up to date with everything going on!!! Thanks agian

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Great customer service in and out

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Returned Clean

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Great counter and representing staff made things work with ease and prompt.

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Will be doing future business.

Repair Quality

Great counter staff and management, and auto was done before forecast date, looking forward to doing future business with the establishment. Job well done.

Customer Service

Counter help made getting processed easily.

Returned Clean

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My Experience

Professional service. Exellent tracking on vehicle repair to include any delays.

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My Experience

Process was seamless from getting the estimate to the repair being completed! Would highly recommend Calibur Collision!

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My Experience

The entire team and staff at Caliber did an outstanding repair job on my F150

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My Experience

I recently had my Honda repaired at Caliber Collision on Airport Dr. in Wichita Falls, and I couldn't be happier with the experience. This was my first time ever dealing with an accident and the repair process, so I had a lot of questions and honestly didn't know what to expect. From the moment I walked in, Christopher Canalis made the entire process stress-free. He took the time to explain how everything worked—from the insurance claim to the repair timeline—and answered every question I had with patience and professionalism. What impressed me the most was that Christopher went well beyond what I would expect from someone simply doing their job. He personally drove my wife and me to Enterprise to pick up our rental car, making an already stressful situation much easier. That level of customer service is rare these days and speaks volumes about the kind of person he is. When I picked up my Honda, it looked fantastic. The quality of the repair exceeded my expectations, and the car looked like nothing had ever happened. The attention to detail and craftsmanship were outstanding. Christopher represents Caliber Collision exceptionally well. His professionalism, communication, honesty, and genuine willingness to help turned what could have been a frustrating experience into a smooth and positive one. I sincerely wish there were more people like Christopher in customer service. If you're looking for a collision repair shop that truly cares about its customers and stands behind its work, I highly recommend Caliber Collision in Wichita Falls. Mahalo to you again, Christopher, for making such a difficult situation so much easier.

Likely to Recommend

Absolutely. Based on the outstanding repair quality, exceptional customer service, and professionalism shown by Christopher Canales and the entire team, I would recommend Caliber Collision to anyone without hesitation.

Repair Quality

The repair quality exceeded my expectations. My Honda looks like new, and the attention to detail and craftsmanship were outstanding. I'm extremely satisfied with the results.

Customer Service

The customer service was exceptional. Christopher Canales was professional, knowledgeable, and kept me informed throughout the entire process. He went above and beyond to make a stressful experience as smooth as possible.

Returned Clean

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Everything was timely and fast as the associate said it would be. I really appreciated the car being cleaned inside and outside. Good experience!

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Good service by Chris and his staff!

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Returned Clean

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Great customer service. Quick and quality work on my repairs.

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Returned Clean

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Returned Clean