Caliber - Wichita Falls - North

5.0 (354reviews)
100%
2356 Airport Drive,  Wichita Falls,  TX  76306
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (354)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, outstanding communication, and timely repairs. Many highlighted that they were kept informed at every step through calls and texts, with several noting their vehicles were completed ahead of schedule. The quality of repairs was frequently described as exceeding expectations, with vehicles returned looking brand new and thoroughly cleaned. Customers appreciated the stress-free, seamless experience and the team's professionalism from front desk to shop floor. One customer noted a communication improvement opportunity, preferring a phone call over email when a time-sensitive decision was needed. Another mentioned an issue with contact information not being properly followed, and one vehicle required a minor post-repair adjustment. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop.
AI-Generated from reviews written in the last 12 months
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"The repair quality exceeded my expectations. My Honda looks like new, and the attention to detail and craftsmanship ..." Read more
"The workmanship was excellent. The turnaround was so much faster then I thought"
"Repairs were done with the highest attention to detail. Vehicle was finished when promised. Updates were ..." Read more
"Caliber Collisions customer service and quality of work were outstanding. They provided regular updates on progress and finished ..." Read more
"Repairs were perfect, no need for return."
"My vehicle was completed three days ahead of schedule. I appreciated the timely communication and the team's ..." Read more
"... outstanding. They provided regular updates on progress and finished the repair days ahead of the estimated time. Highly recommended!" Read more
"Had car back a full week earlier than expected"
"like I said the work was much faster then I thought it would take to repair the truck."
"My vehicle was ready a couple of days ago ahead of time. Looking like when I purchased it"
"... and really made the process very easy and smooth. They kept me updated on day-to-day activities dealing with my car. They also updated me via phone, via ..." Read more
"100% would recommend to anyone asking or not! Hands down the best communication throughout the process and very appreciative. Its hard to speak highly of ..." Read more
"Great customer service, communication was top of the line they kept me informed on every detail everyone was very knowledgeable about ..." Read more
"Communication could have been better. I don't check my email everyday and I missed out on getting my hood ..." Read more
"Will say I really liked that yall sent me a text every time you moved my car to a different process know where and ..." Read more

My Experience

Good communication with progress- work appears good. Happy with the choice!

My Experience

My van looks great and the job was completed almost a week early!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision did an amazing job and really made the process very easy and smooth. They kept me updated on day-to-day activities dealing with my car. They also updated me via phone, via text message, and through the insurance company as well. I definitely appreciate the hospitality that they offered during the drop-off and during the pickup. Throughout communication while they had my vehicle, I definitely give this company a 10 out of 10.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Worked with Chris and he was very professional. He gave me a ride after dropping off my vehicle and kept me informed of progress. My vehicle was done early and it looks great. The office is set up nice and it literally shined.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The shop’s professionalism and communication was exceptional making the process extremely easy and smooth.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job on the repairs. They worked with the insurance company that was very difficult to work with to make sure everything on our vehicle got repaired. They worked quickly so that we weren’t without a vehicle for very long. Friendly and knowledgeable staff

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Chris for being so understanding with me and helping me through this whole process. I love my car and the fabulous job you done. Again thank you.

My Experience

Nice friendly easy in and out and kept me up to date with everything going on!!! Thanks agian

Likely to Recommend

Repair Quality

Great customer service in and out

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great counter and representing staff made things work with ease and prompt.

Likely to Recommend

Will be doing future business.

Repair Quality

Great counter staff and management, and auto was done before forecast date, looking forward to doing future business with the establishment. Job well done.

Customer Service

Counter help made getting processed easily.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional service. Exellent tracking on vehicle repair to include any delays.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Process was seamless from getting the estimate to the repair being completed! Would highly recommend Calibur Collision!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire team and staff at Caliber did an outstanding repair job on my F150

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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