Caliber - Wichita Falls - Southwest
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job. You exceeded my expectations as far as the time it took to makr the repairs. Thank you and your group.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The work done was great, but having my pickup date pushed out 4 times was a huge inconvenience. I called corporate to file a complaint and never received a call back from the regional supervisor. Customer service/satisfaction is not a priority here.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Josh was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
I do not like the notification system that you use. I got numerous notifications that my car was right on schedule and then when I was supposed to pick it up I would get a notification that there has been a delay. My recommendation is that the actual shop doing the work be the people to notify you as to the status of what is going on. I understand there are issues with getting supplies and employees, and I would have been okay with that if I hadn't have kept getting the notifications stating. Congratulations! Is right on schedule. I am very satisfied with the completion and with the staff here at caliber collision.
Customer Service - 2.0/5.0 -
Staff here at caliber collision in Wichita Falls, Texas. We're always very helpful and polite. Again, I don't like the customer service regarding the notifications that I receive on my phone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The circumstances were really unusual but over all would recommend.
Repair Quality - 2.5/5.0 -
Severe hail damage occurred on May 19, 2023 in Allen, TX. There were a lot of cars and homes damaged in the area. I completely understand that not everything could be taken care of in an expeditious manner. Long story short, Allen sent the car to Wichita Falls, TX to expedite the repair process. After CC having our car for about 8 weeks in Wichita Falls, TX, it was originally supposed to be back in Allen, TX around July 20, then it was pushed to July 21, then pushed again to 7/24 due to the inability to get a rear window received without it being cracked. Finally, you sent somebody to pick up the windshield and the you installed it. We got the car back on I believe July 26 or 27 of 2023. The rear panel behind the back seat had 3 cracked areas in the plastic that allow the sound system to be heard. Additionally, the rear window was not installed correctly and it was the wrong window as it was not tinted and it did not properly fit. Trent Thomas at the Allen CC was notified and worked with him on getting the issues resolved. To date, I have no idea when my car will be repaired. Not all that pleasant of an experience at this time. Please reach out to me on my cell phone. Paul Cornwell, 2142-289-4953 and provide me with an update and a date for repairs to be made and when this will be resolved. Thanking you in advance for understanding and cooperation.
Customer Service - 4.5/5.0 -
Everyone was very nice. It was just frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car looks great! They even washed it for us!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent
Customer Service - 5.0/5.0 -
excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
one of the best shops I've delta with in some time. very professional and courteous through the entire process
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Worst Is service I ever had
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice job. Keeping me informed with the progress was great. Thank You very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed this survey yesterday
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I plan on bringing another vehicle to them soon for repair.
Repair Quality - 5.0/5.0 -
Quality checks were completed before and upon pickup. Paint match %100. Panel alignment perfect.
Customer Service - 5.0/5.0 -
Communication was great throughout the process.