Caliber - Wichita Falls - Southwest
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great Work
My Experience - 5.0/5.0 -
Always top notch service! This is the 2nd time using Caliber and both times I’ve had phenomenal customer service and repairs (neither accident was my fault, people just love hitting my wife 😅)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you Jason Warren for helping us with the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Jason for your help
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and turn around time!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There were a few things I asked to be repaired that were not. I communicated this when I stopped by for the estimate, and also on the phone. I did not know they were not included on the estimate. I do understand i signed for the repairs, but I feel someone should have reached out to clarify whether or not I wanted something done (the left side of the vehicle was not repaired). Why would I want to spend nearly $10k to fix 3/4 of the car and ignore an entire side? The technician didn’t feel they should ask? No one felt like hey, this seems weird to fix all this other, but not touch an entire side. I wouldn’t want to present my work looking half complete. I also was told verbally that the antenna would be fixed, and the leaking washer fluid tank. I was told “they will see that when they disassemble the vehicle and will fix it too”. I put my trust in yall, and feel you should, with future customers, question them and clarify what they do and don’t want done. Sometimes the lingo in the paperwork is hard to understand. I don’t know what some of the things are called. I thought I could trust that you included what I asked for. There were even pictures taken of the entire vehicle. Anyway, I drained my savings account to fix this car and cannot afford any more at this time. I proceeded to begin with because I thought I the whole car would be repaired, or else I’d have waited until I had more money saved up.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything is perfect , i just wish i was told prior to pickup that the grill on my hood wasnt included in the fixing of my vehicle by insurance . So now i have to go elsewhere for a supplement.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Each and every person I dealt with was helpful and pleasant. The work performed on my truck was timely and TOP caliber. Thank you for the great customer service.
My Experience - 5.0/5.0 -
We are all satisfied for your work and services Thanks you did a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It started off rocky with the first guy that was helping me. I called him and asked if they could get the parts needed for my truck since the estimated repairs were going to take approx. 1 month. He gave me a date when the parts were supposed to be in. I would call and check with him but he would always tell me we were just waiting on the parts to come in. Over a month went bye and when I called Jewel said she was taking over my repairs and that there had not been any parts ordered for my truck. Jewel & Jason apologized for all of other guys faults and assured me that it would take top priority. From that day forward Jewel text me daily giving me updates on my truck. I was very happy with her customer service. Jewel and Jason made a bad situation turn into a great experience. I was able to turn my rental in there at their shop when I picked up my truck.
Returned Clean
My Experience - 5.0/5.0 -
I want tell yall thank you for amazing job did on my car. Loved kept me updated with everything was going on . Thank yall for everyone hard work and getting my car back to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
My Experience - 5.0/5.0 -
My car repairs look fantastic and seamless. Adrian did a wonderful job of keeping me updated through the whole process. Even better, it was ready before the estimated date. Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adrian was great at keeping me updated!
Returned Clean
My Experience - 5.0/5.0 -
Yes, very satisfied, Jules buzzing contact with me every step of the way, and took great care of me. You can tell she takes pride and what she does.
My Experience - 5.0/5.0 -
Thought each of you were terrific. From those who answer and direct calls to Adrian to the two gentlemen who delivered the vehicle to our home