Caliber - Willingboro

4.8 (387reviews)
96%
4 Veterans Parkway,  Willingboro,  NJ  08046

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (387)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new, often cleaner than when dropped off. The repair work was frequently described as flawless, professional, and exceeding expectations. Communication stood out as a major highlight, with customers appreciating regular Tuesday and Thursday updates via text and phone calls throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed earlier than the estimated date. A few customers mentioned areas for improvement directly from their experience, including desires for more upfront time estimates, occasional issues with specific repairs requiring return visits, and isolated concerns about parts or alignment. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to friends and family.
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"The level of professionalism is above 10 for me, from myour first interaction until the last. I am ..." Read more
"... great experience with this repair shop. They were professional, communicative, and honest throughout the entire process. What really impressed me was that my car was finished ..." Read more
"My experience at Caliber was excellent. They were polite, professional and explained the process completely. They got my car back quickly and they did a great ..." Read more
"... car they washed. It vacuumed the inside and did an amazing paint job. There was no trace of a fender bender. But it was also fast. I took my car in on a Thursday ..." Read more
"My car came back with paint missing alignment off and dirt in the paint and I still havent received a resolution."
"Less than the 2, weeks estimated"
"The team estimated repair to be finished by April 17th and it was completed by April 14th."
"yes two weeks early!"
"... professional and easy to work with. They constantly kept me updated on the status of my repair and the work was completed a day early." Read more
"Great customer service. The repair was flawless and they got done early."
"The customer service team agreed to contact me with updates every Tuesday and Thursday. The Caliber team kept that promise. I love that!!"
"... explaining the process & the work to be done. Second, communications from the shop was very proactive & detailed about the progress of the repair. And third, the ..." Read more
"... front desk staff was friendly, thorough, and helpful. Communication throughout the repair was excellent. The technician explained everything clearly, kept ..." Read more
"Regular updates and they set expectation from the beginning which kept me from having to call and follow up."
"They were very communicative and updated us every step of the way."

My Experience

George explains everything that will be work on .He was very helpful, and the finish is great.I like to think George and Caliber for the great work that was done on my car thank you for a job well done

My Experience

Great experience. Everything went smoothly. My vehicle was ready earlier than expected.

Likely to Recommend

Repair Quality

Very good and fast service!

Customer Service

My Experience

The staff at the Willingboro location took care of every detail and made the experience as hassle-free as possible. However, I received multiple phone calls from CC corporate about scheduling my appointment, so that was confusing.

Likely to Recommend

Repair Quality

The whole process went smoothly and every staff member I encountered was friendly, helpful, and clear

Customer Service

As I said before…

My Experience

The staff were/ are cordial, friendly, and made me feel at ease. They made me feel confident in entrusting my vehicle to be professionally repaired. I definitely, if necessary, will entrust any car repair with Caliber collision.

Likely to Recommend

Repair Quality

The level of professionalism is above 10 for me, from my/our first interaction until the last. I am definitely recommending Caliber Collision to anyone that asks for a place to take their damaged vehicle to or even for other things like windows replacement because of how hospitable, professional, and respectful of their clients.

Customer Service

As I've already stated, I appreciated the level of professionalism, courtesy, and abilities to have a client/customer understanding what's going on with the vehicle repair.

Returned Clean

My Experience

Fantastic

Likely to Recommend

Most definitely

Repair Quality

Excellent

Customer Service

Jonathan and Jorge kept me informed and were totally professional

Returned Clean

My Experience

Caliber was very customer friendly. They took the time to explain the process to me, and made the whole thing as easy as possible. My rear bumper is good as new now! They were also great in helping me with communication to the insurance company and Enterprise.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Guys did an excellent job!!

Customer Service

My Experience

Professional, kind and helpful! Extremely efficient and communicative.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

After service was completed my wife and I noticed a scratch on the rear bumper that was not there before service. It was fixed with no problems. Then we noticed that the blind spot monitor was turned off. Went back and the “Pro tech” spent 20mm and said it was on…. It was not. So now I’m on a quest to have it reset 😕

Customer Service

Personable and polite

My Experience

Everything was fine with great customer service and I was throughly satisfied with all repairs and staff that we dealt with, we would definitely come back again if there is a need in the future.

My Experience

Everyone was super helpful & professional.

Likely to Recommend

Great experience.

Repair Quality

The work that was done in my daughter's car was perfect! The people were so helpful & professional.

Customer Service

Excellent staff!

My Experience

Likely to Recommend

Especially to Caliber Willingboro location.

Repair Quality

Customer Service

Amazing customer service. It's rare to receive above and beyond customer service and it was a breathe of fresh air experiencing it with Caliber

Likely to Recommend

Great service and professional

Repair Quality

The work was fast and precise great job

Customer Service

They were professional and polite

My Experience

First of all everyone I came in contact with was courteous and professional. The workmanship was spot on. The length of time it took to repair my vehicle was surprisingly quick. I have no complaints.

My Experience

Customer service was absolutely beautiful!!

Likely to Recommend

Best experience in every step of the way. No complaints.

Repair Quality

I have had my car repaired 3 times with caliber collision and all have been an incredible experience. 100% satisfied

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean