Caliber - Wilson

4.8 (1,745reviews)
97%
3012 Forest Hills Rd SW,  Wilson,  NC  27893

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,745)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

I recommend it to everybody

Repair Quality

Great Service

Customer Service

They’re doing a great service everything in time

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

I have little patience for dishonesty.

Repair Quality

I was told 3 times my car was ready, but it was not. The first time I was on my way to pick it up and they were not satisfied with their job. The second time, there was still a problem with the door and they were going to let me take my car knowing it was completely fixed, and when I finally got my car an area they said they would buff had not been touched.

Customer Service

They were friendly.

Returned Clean

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Everyone was very professional.

Returned Clean

My Experience

Great experience! Brandon Johnson kept me informed through the process. Everyone in the office was friendly and professional.

Likely to Recommend

Repair Quality

Brandon Johnson was attentive and kept me informed.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wasn’t told up front about the 500 dollar deductible so I had to pay that out of pocket at last minute could’ve been had the money if would’ve been informed earlier. Also bumper was replaced with headlights only one headlight was replaced just looking at the car why not write estimate to replace headlights and fog lights so now car doesn’t look right at all so I’m not really satisfied at all

Customer Service

Wasn’t satisfied at all with the job bc only one headlight was replaced and fog light if you replaced the whole bumper why not replace other headlight and fog light it doesn’t look right at all now bc I now have one new headlight and fog light and the other one is still discolored and it just stands out and also wasn’t told upfront about the 500 deductible until the day I was scheduled to pick up car just was not happy overall

Returned Clean

My Experience

Brandon did a great job with the estimate. Kevin communicated with me throughout the whole process. The lady at the front desk was REALLY nice and attentive. I was very satisfied with everything. I couldn’t ask for anything more!

My Experience

Just took a little longer than expected to get my vehicle back but I am overall satisfied

My Experience

Mr. Brandon was wonderful to work with. He kept me abreast of everything. It was a pleasure to work with the Caliber team.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Absolutely 100%...

Repair Quality

Excellent service and repair quality

Customer Service

Most excellent service, Stella at the front desk was so nice and explained how things worked and the progress. Kevin and Wayne, both explained everything about my car and kept me update to date with repairs.

Returned Clean