CARSTAR Don's Body Shop & Collision Cent

4.7 (3,374reviews)
95%
1181 S. Wesleyan Blvd,  Rocky Mount,  NC  27803
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Shop AssistantSparkles

In operation 46 years.

Don's Body Shop has been locally owned and operated for over 40 years. We are passionate about serving our community and thankful for our customers. We are proud to partner with CARSTAR and will work with any insurance company to turn a bad situation of a vehicle repair into a relationship you can trust for years to come. With state of the art equipment and trained I-CAR certified technicians and staff, we will do our very best to make sure you are completely satisfied!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,374)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Excellent customer service is frequently highlighted, with staff described as professional, courteous, and friendly. Timeliness is a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Regular communication through text updates was widely appreciated. A few customers noted areas for improvement directly from their comments, including inconsistent communication during the repair process, occasional issues with parts or incomplete repairs, and requests for better follow-through on promised work before vehicle return.
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"... experience with this body shop! From start to finish, the customer service was excellent. They were professional, honest, and kept me updated throughout the entire ..." Read more
"From start to finish, everyone at Dons Auto Body was incredibly helpful and professional. They made the entire experience as easy as possible ..." Read more
"... used Don's a couple times and they never disappoint. Great customer service, excellent work in a timely manner. Highly recommend" Read more
"... my vehicle, the job was completed efficiently, and the workmanship is excellent. Everyone I dealt with was pleasant and professional." Read more
"Amazing customer service, exceeded my expectations and made sure I was satisfied with the work that was done. Highly recommend them"
"... on all repairs. Customer service was excellent and the job was complete before the estimated time!! Thank you CARSTAR Dons" Read more
"I was extremely impressed with the quality and time to complete the repairs."
"My vehicle was ready earlier than promised."
"Got my car back way quicker than I expected! Did a great job! This is the second time they have had to work ..." Read more
"I was told it would take 2 weeks for repair and it took nearly a month. When I inquired about job at the ..." Read more

My Experience

Likely to Recommend

Repair Quality

Very friendly staff...saw to my every need..including getting picked up and dropped off...quality of my repair were excellent...would highly recommend for body repairs

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everything looks good and everyone was pleasant to work with

Customer Service

Most of the time pleasant. Lady answering seemed a little short

Likely to Recommend

Repair Quality

Was satisfied with results

Customer Service

Was satisfied with the result

My Experience

Emblems are not on back

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Someone recommended me that was the worst mistake. I will never recommend anyone to come here for services.

Repair Quality

Lack of communication kept my vehicle longer than expected. When I pick up my vehicle the bumper was a small damage on there to it was not there before. I am not a satisfied customer.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I haven't got my darn truck back yet. Please stop asking me this.

Customer Service

I was very satisfied with the work they did on my truck. People were extremely nice.

Returned Clean

My Experience

You guys provide the best Customer Service every time I walk in I feel like I’m walking in to a variety of friends. You did an awesome job on my cards and you will forever be my place to bring my vehicles in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Missing a part and going to have to wait almost a month for the piece… besides that the car looks great..

Likely to Recommend

I wouldn’t wanna put anybody through what I went through

Repair Quality

The experience was horrible. My car came back, missing cosmetic pieces. Very stressful experience with them…

Customer Service

Returned Clean

My Experience

Excellent job on all repairs. Customer service was excellent and the job was complete before the estimated time!! Thank you CARSTAR Don’s

Likely to Recommend

They are my go to for car repairs

Repair Quality

They did a great job, good communication, friendly staff The job was complete before schedule.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

So far...no complaints...the staff was very friendly and was willing to answer any questions we had.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Great people here. Professional and friendly.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Doors look great! I ended up with some scratches on my steering wheel that weren’t there before. Only complaint! Thanks!

Customer Service

Returned Clean