Gerber Collision & Glass - Rocky Mount

4.9 (2,350reviews)

99%

(252) 443-0060

2723 S Browntown Rd, Rocky Mount, NC 27804

99%

See Photos

2723 S Browntown Rd
Rocky Mount, NC 27804

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Rocky Mount

See Photos

2723 S Browntown Rd
Rocky Mount, NC 27804

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Rocky Mount offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

Nissan

Call

Website

Reviews (2,350)

Sort By:
Newest
Rating

2,007 Customers Rated

5 Stars

75.9% Complete

(1783)
4 Stars

6.3% Complete

(147)
3 Stars

0.7% Complete

(17)
2 Stars

1.1% Complete

(25)
1 Star

0.5% Complete

(11)
< 1 Star

1% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, professional and friendly staff, and outstanding communication throughout the repair process. Many highlight that they were kept informed at every stage, often receiving updates twice a week or more, and several noted their vehicles were completed ahead of schedule. The quality of repairs is frequently described as excellent, with customers remarking their vehicles looked showroom-ready upon return. A few customers noted minor concerns such as delayed timelines due to parts availability and occasional oversights requiring a return visit, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Everyone was so kind and professional. My car looks like I picked it up from the dealership. Highly recommend!"

"Gerber has been the most professional service. Customer service and care was amazing. I will definitely ..." Read more

"I was very pleased with everything. The hospitality and service is top tier!"

"The car was handled with much care and was done quickly. I would recommend gerber to anyone!"

"Excellent service. Quality work and great communication."

"My vehicle was ready before the promise date!"

"Date was 21st and it was done by the 15th !"

"Vehicle was ready a week earlier than expected."

"... date was changed a couple of times but I understand. Quality work takes time" Read more

"... accident. Components had to be removed and replaced. They did all of this in a timely manner." Read more

"This was the most impressive part of the experience. I love the communication of this shop!"

"... obtaining a rental and was just great to work with. I was updated every Tuesday and Thursday as promised as well as emailed during the repair process. When ..." Read more

"... whenever I showed up, I always felt welcomed and valued. Their communication are outstanding. I highly recommend them! ⭐⭐⭐⭐⭐" Read more

"Quality work. Excellent communication. We have a wonderful experience with Gerber and will be using them again ..." Read more

"Communication was on point"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everyone was so kind and professional. My car looks like I picked it up from the dealership. Highly recommend!"

"Gerber has been the most professional service. Customer service and care was amazing. I will definitely ..." Read more

"I was very pleased with everything. The hospitality and service is top tier!"

"The car was handled with much care and was done quickly. I would recommend gerber to anyone!"

"Excellent service. Quality work and great communication."

"My vehicle was ready before the promise date!"

"Date was 21st and it was done by the 15th !"

"Vehicle was ready a week earlier than expected."

"... date was changed a couple of times but I understand. Quality work takes time" Read more

"... accident. Components had to be removed and replaced. They did all of this in a timely manner." Read more

"This was the most impressive part of the experience. I love the communication of this shop!"

"... obtaining a rental and was just great to work with. I was updated every Tuesday and Thursday as promised as well as emailed during the repair process. When ..." Read more

"... whenever I showed up, I always felt welcomed and valued. Their communication are outstanding. I highly recommend them! ⭐⭐⭐⭐⭐" Read more

"Quality work. Excellent communication. We have a wonderful experience with Gerber and will be using them again ..." Read more

"Communication was on point"

Sonya (Toyota owner) reviewed 8/24/26

Everyone was wonderful and very helpful

Definitely recommend Gurber to others

The staff was wonderful and my car looks great!

Staff was wonderful

Robert (Toyota owner) reviewed 8/20/26

Very knowledgeable and helpful people who delivered quality work on time.

Helpful and knowledgeable people with great attention to detail. Very high quality work

Great follow up

Richard (Dodge owner) reviewed 8/20/26

Excellent service and communication. Prompt repair and very responsive.

Deona (Nissan owner) reviewed 8/17/26

Kim (Hyundai owner) reviewed 8/17/26

Very satisfied

Martha (Toyota owner) reviewed 8/14/26

Awesome customer service! Team was exceptional from greeting to assisting with all my needs and updates as needed! Will definitely use them again if the need arises!

William (Kia owner) reviewed 8/12/26

Very good 💯

William (GMC owner) reviewed 8/12/26

Very thorough and kept me posted on the repair progress

Daphny (Buick owner) reviewed 8/10/26

Very professional and wonderful to work with. Yes, I would definitely recommend in the future to others!

Celia (Nissan owner) reviewed 8/7/26

Gerber did an excellent job repairing my car would highly recommend them to someone needing a car repair..

Arthur (Chevrolet owner) reviewed 8/7/26

There’s a few things that you guys did not do the rubber on the driver side was not replaced. There is a scratch on the fender when they took the hood off and I also asked could you fix the back? I will pay out of my pocket that did not get taken care of. My wife is going to drop the car back off. She is not satisfied with the work.

Kimberly-And-Thom (Honda owner) reviewed 8/6/26

We have used Gerber Collision several times. Always a great job and very professional. Kept me informed throughout the process. We would use them again if needed.

Always good work from Gerber Collision in rocky mount nc

Excellent customer service . Kept me informed every step of the way

Tonya (Lexus owner) reviewed 8/5/26

This was the 2nd time that I was serviced by your location. As perviously, excellent service was provided.

Delois (Nissan owner) reviewed 8/3/26

I could have kept my car until the parts came in. Too long

Ruby (Honda owner) reviewed 8/3/26

Kept updated on ongoing progress as repairs were made

June (Kia owner) reviewed 8/3/26

really impressed by the way we were kept uptodate on progress of repair. everyone was professional and helpful.

professional and helpful every step of the way

Officer Tyrone (Toyota owner) reviewed 7/30/26

Janice (Toyota owner) reviewed 7/27/26

Very nice staff. They were very informative, knowledgeable, and caring.

Linda (Dodge owner) reviewed 7/27/26

Everything was completed on the timeline that was promised.

Katherine and Joanne were very professional and kept us updated.

Tarik (Nissan owner) reviewed 7/24/26

Everyone was so pleasant and helpful.. Joanne called each time there was an update and she kept her promise to call me back if I had questions about the repair or the parts that she was not able to answer directly..

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Gerber Collision & Glass - Rocky Mount

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Rocky Mount

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,350)

2,007 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?