Tharrington's Auto Works Inc.

5.0 (808reviews)
100%
1212 Construction Drive,  Rocky Mount,  NC  27804
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In operation 33 years.

Full service Auto Body and Auto Repair Facility. Serving Rocky Mount, NC for over 26 years. Family owned and operated.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (808)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and frequent communication, and timely repairs. Many highlight the friendly, professional, and welcoming atmosphere, often describing the experience as feeling like family. Repair work is frequently described as flawless, with vehicles returned looking brand new. Regular text updates throughout the repair process are a standout feature appreciated by many customers. A few customers noted minor areas for improvement, such as occasional delays due to parts availability and isolated finishing oversights, as mentioned directly in their feedback. Overall, satisfaction levels are overwhelmingly high, with the vast majority of customers expressing they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Tharrington's Auto Works are hands down the best in the Businesses. They have a very professional and friendly team ..." Read more
"... had several vehicles repaired at Tharringtons and I'm always satisfied with their work." Read more
"... TO FINISH AND ROUTINE UPDATES ON STATUS BY TEXTS. MY CAR LOOKED LIKE IT WAS NEVER WRECKED....THARRINGTON ROCKS!!!!! DA BEST....THANKS A MILLION....." Read more
"Best care repair shop in Rocky Mount. Great customer service and excellent work! Highly recommend!"
"I felt cared about from the minute I first walked in to leave my car until I drove away in my perfectly ..." Read more
"Timely, professional and great communication. Work was outstanding!! I will use them in the future ..." Read more
"It was actually ready prior to the projected time frame..."
"... until I drove away in my perfectly repaired car, a day earlier than originally anticipated. Communication was ongoing, clear, and positive. ..." Read more
"This place was quick on fixing my vehicle. Less than a week. I would recommend them to anybody. I am a satisfied ..." Read more
"... and worked seamlessly with my Insurance Company. The work was completed on time, and my vehicle looks great. I highly recommend Tharrington's Auto Works and Collision ..." Read more
"Great customer service, as always! I love how they keep you updated on the progress of the vehicle by text. I will always go back to ..." Read more
"... repaired car, a day earlier than originally anticipated. Communication was ongoing, clear, and positive. My anxiety about the entire process never materialized ..." Read more
"Great experience from start to finish. Excellent communication every step of the way. Highly recommend Tharrington for your automotive ..." Read more
"... AND VERY COURTEOUS STAFF FROM START TO FINISH AND ROUTINE UPDATES ON STATUS BY TEXTS. MY CAR LOOKED LIKE IT WAS NEVER WRECKED....THARRINGTON ..." Read more
"Tharringtons was a great place to get my accord fixed at. Communication with them throughout the process was very satisfactory. You can tell they are very family oriented which ..." Read more

My Experience

Tharrington’s are wonderful people to work with. They are honest, knowledgeable and they do quality work. I have used them for years and have consistently received the same care and service. They really feel like family when they talk to you about your car. Scott comes out when you pick up and reviews the work that was done to your car. I appreciate them and recommend any chance that I get.

Likely to Recommend

I would not hesitate to highly recommend Thsrrington’s to anyone. Family or friends.

Repair Quality

Tharrington’s is very knowledgeable, thorough and professional. I have used them for body work needs for years. Scott comes out to go over the work that was done and answer any questions when you pick up. I appreciate them and I would highly recommend them to anyone.

Customer Service

Tharrington’s is very professional and thorough. They consistently are caring, polite, and treat you like family. I have used them for years. Scott comes out to review the service provided with you and answer any questions that you might have. I would highly recommend them to anyone.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great from start to finish.

Customer Service

Great both times that I have used them.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As a matter of fact, I already have.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very nice staff and good work on the repairs. A plus rating. I'm very glad this repair shop is on Nationwides list.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The time for the repair was lengthy for the damage but the work was excellent!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This is the only repair shop that I trust. excellent work everytime.

Likely to Recommend

Repair Quality

Customer Service

Best shop anywhere, great people and service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fantastic ran business and did a fantastic job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent work, completely satisfied, pleasant and easy to work with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service, as always! I love how they keep you updated on the progress of the vehicle by text. I will always go back to them & refer everyone to them!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I always feel welcome when I enter the door at Tharringtons and I feel like i can depend on them whether it's mechanical or auto body repair. I'm completely satisfied with them abs I feel like family.

Likely to Recommend

Repair Quality

I've had several vehicles repaired at Tharringtons and I'm always satisfied with their work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I felt cared about from the minute I first walked in to leave my car until I drove away in my perfectly repaired car, a day earlier than originally anticipated. Communication was ongoing, clear, and positive. My anxiety about the entire process never materialized into a single issue and for that I am grateful.

Likely to Recommend

Repair Quality

Customer Service

I was made comfortable immediately with the process as well as the professional environment. If there was a rating higher than a 10, I wouldn’t hesitate to give it.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tharrington’s took care of my car repairs in the most professional and timely way. Helped coordinate the rental car and kept us up to date on their progress. Would highly recommend them for any car repair.

Likely to Recommend

This service center takes their work serious and are very personable with their communications

Repair Quality

Fantastic job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was fast and dealing with the owners was a pleasure Thanks for getting it done early

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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