Caliber - Winona

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair quality great. Confused about no discount for cash (no credit card fees) or in lieu of complimentary rental car

Customer Service - 4.5/5.0 -

Everyone in the office was pleasant and accommodating. Appreciate you fitting me in for an estimate on the same day after an online error. Also working to accommodate my schedule dealing with family medical issues.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was nice to be kept up to date with progress and set backs. We were very happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great work! My appointment was made within days and the team had me in and out for hail damage repair within 1/2 day. The entire process was very fast and easy!!

My Experience - 0.0/5.0 -

Only half of the problems were done. I didn’t get a choice to approve any estimates and were not given an opportunity to just take the cash, as the second half of the repair, that was not covered, exceeds the value of the car. While I think Farmers insurance is also to blame, I am extremely frustrated by every aspect of this process. My old car had several thousand dollars of repairs, but still is not safe to drive. Need to mention Darcy was very friendly

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks brand new, very nice work.

Customer Service - 5.0/5.0 -

Everyone is polite, and professional. They kept us updated with the progress.

Returned Clean

My Experience - 5.0/5.0 -

they did a very good job on my car and a very good job of keeping me informed on the progress of the job !!

My Experience - 5.0/5.0 -

I was very happy with the way they kept me informed on how my repairs were coming along and also on how they didn’t give up until they had everything complete.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Didn’t have keys ready when I arrived to pick up, even though I called ahead

Returned Clean

My Experience - 5.0/5.0 -

Everything from the first time I called to get more information about the process, until I picked up my car to go home, was absolutely supberb. I was treated with respect and kindness, kept informed on a regular basis, provided regular updates, and last but not least, had my car repaired with care and given a great detail job as an added bonus. Couldn’t be happier.

My Experience - 5.0/5.0 -

My truck looks great! Took exactly a week without any delays, perfect.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Well done. Fast. Easy. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good work. Fast. Easy.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend caliber collision, because when I did call and talk to Darcy or Dawn, they would either know, or they would find out the answers. Much appreciated for that.

Repair Quality - 5.0/5.0 -

Darcy was exceptionally accommodating and taken care of my request as best she could. Dawn was very good too and Anna also. I did expect to get my GMC canyon back sooner, but due to backorder on parts and the painter gone that one week, I understand. Thank you for working with me when I would call and ask about the.

Customer Service - 5.0/5.0 -

It was almost a month before I got my truck back, but Darcy was always there for me giving me updates and encouraging me. Dawn was also very helpful. Challenges and family events happened and I was able to work them out and Darcy again did everything she could so I can get my truck back.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended them based on what I saw last week

Repair Quality - 5.0/5.0 -

Very neat work… Can never tell that there was some hail damage

Customer Service - 5.0/5.0 -

Everyone was great

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely happy with repairs to our vehicle, well done!

Customer Service - 5.0/5.0 -

Friendly staff, knowledge.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had very prompt and courteous service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.0/5.0 -

Repair it self went well other than the inside driver side door handle cover not being reinstalled and left in the cup holder, after I realized what it was I put it back myself. Also I was told that you guys lost my front license plate, and I would be reimbursed for replacement plates, I have since then gone to drop off the receipt of those replacement plates but no communication in terms of when or how I will be reimbursed for those replacements.

Customer Service - 3.0/5.0 -

Customer service was great, and communication was great up until hearing back about being reimbursed for replacing the plates that were lost

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already havve

Repair Quality - 5.0/5.0 -

Good timing

Customer Service - 5.0/5.0

Returned Clean