Caliber - Yakima
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Timeliness
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the courteous and helpful staff at Caliber Collision in Yakima. The repairs done on my car were done very well and in a timely manner. Thank you to Ken and his team!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never send a friend or family member to be treated so rudely by the reception. However. I may mention the workers are quite good if they don’t mind dealing with the rude reception
Repair Quality - 5.0/5.0 -
Front desk reception was probably one of the most unfriendly people I’ve ever encountered. The guy who assessed the car was very friendly and professional. Upon pick up I was greeted with the same unfriendly, rude attitude. However, my car looked great! My car was left unlocked on the lot. I wasn’t happy about that. But , again the car looked good as new.
Customer Service - 1.0/5.0 -
Women at desk is insufferable. The other person was great.
Returned Clean
My Experience - 5.0/5.0 -
Everyone is extremely efficient, professional, & kept me informed. The front was repaired promptly & looks great. Very impressed with Yakima’s Caliber customer service team. Hadn’t washed my vehicle knowing it would be repaired & when picking it up, it was spotless. July temperatures are very challenging to work hard in & the highest compliment’s to the experienced staff who deserve a 5-star, rating. Thanks again to Ken & Yesenia.
My Experience - 5.0/5.0 -
Quick, informative, and amazing work.
Likely to Recommend - 1.5/5.0 -
I understand that they do what insurance covers but my lift gate is what was damaged and I dont feel that everything was swapped. My lights that illuminate my license plates now dont work, the seal was not placed properly the first time around, the liftgate lock also seems to not have been changed? Not sure if that was an insurance thing or what. The window tint was not matched to what we had it to and the bumper feels so cheap and the color match is wrong. To my understanding the insurance was only paying for after market parts so that may be it but overall I am not impressed and would not seek this establishment for services.
Repair Quality - 2.5/5.0 -
Showed up the day the vehicle was supposed to be finished only to do the final inspection with one of the techs and the tech himself noticed things that werent up to par and the vehicle had to be kept 2 more days. The color match was also off and was still off after the final "completion" we decided not mention it again due to feeling like it was an issue the first time it was brought up.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks new cant even tell it was in a collision! You did a great job in a timely matter! I appreciate all of your guys hard work and communication with me throughout the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My jeep looks great but not only that its running great as well. They did a good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would be an easy recommendation if they are needing similar repair work.
Repair Quality - 5.0/5.0 -
Excellent service and repair work!
Customer Service - 5.0/5.0 -
Very satisfied with how smoothly everything went, and the quality of the repair work.
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication - especially in light of delays (outside their control). They fought the insurance company to get the correct parts when insurance tried to substitute a substandard part. Excellent work.
My Experience - 5.0/5.0 -
Kept me posted on everything that you were doing. Did an excellent job on the repairs. I will recommend my friends to your company for sure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good interaction with Caliber personnel, good communication during repair process and I was completely satisfied with the quality of the repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I highly recommend this shop.
Repair Quality - 5.0/5.0 -
The people at caliber collision were very good to work with and so far the quality of my repair was done professionally, and in a very timely manner. They made very good effort to maintain contact and updates and give opportunity for questions.
Customer Service - 5.0/5.0 -
Very good people to deal with. They truly wanted to please me.
Returned Clean
My Experience - 5.0/5.0 -
Great job, so pleased with the repair and it was done quicker than expected. I left a five star review on google. Thank you everyone at Caliber and I appreciated updates from Yesenia.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience, thank you!😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job, and keep me informed at all time.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are several pinholes in the area where the repair was completed. My chrome bumper is still scratched, and the plastic bumper cover was not installed correctly. Based on its condition, I believe it should have been replaced. I pointed out these issues during the final walk-through. The gentleman assisting me apologized and said I could leave the truck for additional repairs. However, my insurance company had already told me I needed to return the rental vehicle because they considered my truck to be finished. At that point, I didn't want to deal with contacting the insurance company again while I was there. After leaving, I took my truck to another body shop to get a second opinion. They recommended that I bring it back to have the repairs corrected. They also told me that the chrome bumper and the plastic bumper cover should have been replaced or, at a minimum, the chrome bumper should have been re-chromed. They did say the pinholes in the paint should be able to be buffed out without much trouble.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
I wanted to follow up regarding the repairs completed on my truck after my recent accident. When I picked up my truck and completed the final walkthrough, I pointed out several pinhole defects in the newly painted areas along with my chrome bumper still being scratched. At that time, the gentleman apologized and offered to keep the truck to correct the issues. However, I had already reached the end of my rental period and needed to return the rental vehicle, so leaving my truck at the shop would have created additional complications with both the insurance company and the rental agency. I didn't want to deal with that right then. Having an odd feeling I took my truck to another reputable body shop to get a second opinion on the repairs. They immediately noticed the same paint defects and were surprised that the vehicle had been returned to me in that condition. They told me the pinholes should have been corrected before the truck was considered complete. They also pointed out additional concerns. The chrome rear bumper is still scratched and, in their opinion, should have been replaced or re-chromed. The plastic trim on top of the bumper is not installed correctly and should have been replaced. It appears that paint was buffed off the plastic trim, which left the surface smoothed over, but there is still visible paint remaining on it. They advised that this trim should also have been replaced rather than repaired in this manner. I am disappointed with the quality of the repairs, especially since I trusted that the work would be completed to professional standards before the truck was returned to me.
Customer Service - 4.5/5.0 -
Everyone was nice and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Looks great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Always do good quality work
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Friendly staff
My Experience - 5.0/5.0 -
My fender looks good as new. You would never know it had been hit.