Campbell's Autobody - Granbury
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
None
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was disappointed with the lack of follow up as I was initially told that the repairs would take about a week and then after that first week, I kept being put off one to two days at a time and being told that I would receive a phone call to let me know the status of parts that were not in and when they would be in and I never did receive a phone call so I always had to initiate feel like if you had better follow up and follow through it would make it much easier for the customer also once I was told to come pick up the car, I realized that they completely forgot to repair the right front fender and ended up having to leave it for another three days in order to get it repaired completely
My Experience - 0.0/5.0 -
The repair time estimate was 6-7 days. We dropped the van off on Monday 2/23 and finally got it back 3/13. Yet the pin striping still needs to be completed but nobody has been in touch.
My Experience - 5.0/5.0 -
Special thanks to Aimee for helping!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The vehicle looks brand new! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The inside of my car was left dirty. The outside work on my car was good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair on my car is very good. Totally satisfied, Except the way you left the inside of my car. It was a mess !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
We're a bit hesitant but given our history with Campbell's, they warrant a 2nd chance.
Repair Quality - 2.0/5.0 -
The backup camera as explained in the previous comment
Customer Service - 2.0/5.0 -
Campbell has repaired our vehicles several times over the last few years. This is the first time that has been anything short of perfect. Communication was very confusing this time. Everyone had a different reason for why it took 2 additional weeks to complete an estimated 2-week repair. The text messages were even more confusing than the voice converations. They had insurance authorization for 2 weeks before we actually brought the vehicle in to accommodate their and our schedules yet the parts had not been ordered - that added to the time delay. All these extra delays and in the end, the truck is not completed as authorized. Yet again there is discrepancy in describing the problem. The mechanic says the backup camera was working but it is wasn't when we picked up. The office says the backup camera is outdated and she can't find a suitable part (how did they find the original part if it was that outdated?). She is to try to find and call us - that was last Wednesday, we still haven't heard anything 3.5 business days later. We don't understand how the communication has lowered to this level. This is inconsistent with every previous repair that we've entrusted to Campbell. Will we use them again? Probably but with a lot up front details.
My Experience - 5.0/5.0 -
The car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great
Customer Service - 5.0/5.0 -
The car looks great!
My Experience - 0.0/5.0 -
I would rate communication at a negative 5!!
My Experience - 0.0/5.0 -
Repair was not done right the first time. We had to ask for the replacement to be completed AGAIN. Took an extra week and trips to the shop. Very disappointed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Work was excellent, but was unable to complete work due to a parts supply problem.