Campbell's Autobody/K&M Collision, Lp

My Experience - 5.0/5.0 -

Special thanks to Aimee for helping!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The vehicle looks brand new! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The inside of my car was left dirty. The outside work on my car was good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair on my car is very good. Totally satisfied, Except the way you left the inside of my car. It was a mess !

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

We're a bit hesitant but given our history with Campbell's, they warrant a 2nd chance.

Repair Quality - 2.0/5.0 -

The backup camera as explained in the previous comment

Customer Service - 2.0/5.0 -

Campbell has repaired our vehicles several times over the last few years. This is the first time that has been anything short of perfect. Communication was very confusing this time. Everyone had a different reason for why it took 2 additional weeks to complete an estimated 2-week repair. The text messages were even more confusing than the voice converations. They had insurance authorization for 2 weeks before we actually brought the vehicle in to accommodate their and our schedules yet the parts had not been ordered - that added to the time delay. All these extra delays and in the end, the truck is not completed as authorized. Yet again there is discrepancy in describing the problem. The mechanic says the backup camera was working but it is wasn't when we picked up. The office says the backup camera is outdated and she can't find a suitable part (how did they find the original part if it was that outdated?). She is to try to find and call us - that was last Wednesday, we still haven't heard anything 3.5 business days later. We don't understand how the communication has lowered to this level. This is inconsistent with every previous repair that we've entrusted to Campbell. Will we use them again? Probably but with a lot up front details.

My Experience - 5.0/5.0 -

The car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks great

Customer Service - 5.0/5.0 -

The car looks great!

My Experience - 5.0/5.0 -

Job well done almost

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I would rate communication at a negative 5!!

My Experience - 0.0/5.0 -

Repair was not done right the first time. We had to ask for the replacement to be completed AGAIN. Took an extra week and trips to the shop. Very disappointed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Work was excellent, but was unable to complete work due to a parts supply problem.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I gave them a thank you card.

My Experience - 5.0/5.0 -

My KIA looks brand new again!! Great job!

Likely to Recommend - 5.0/5.0 -

I already have recommended them to a friend

Repair Quality - 4.5/5.0 -

Excellent work. Not the first time I’ve used them and I’m happy with them

Customer Service - 5.0/5.0 -

Very friendly and knowledgeable. They be took real good care of me

Returned Clean

My Experience - 5.0/5.0 -

Staff always knew who I was during the entire process made me feel like I mattered and wasn't just another repair job. Staff is super informed and friendly and honestly pretty fast. Dropping my car here was the best decision ever

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job on fixing my truck. I appreciate it so much!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really liked getting updates!