Campbell's Collision

4.9 (1,495reviews)
100%
6818 Cooley Lake Road,  Waterford,  MI  48327

Campbell's Collision is a full service auto body repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,495)

Customers say
Overall Customer Satisfaction
Customers consistently praise Campbell's Collision for exceptional service quality, with many describing the work as excellent, professional, and making vehicles look brand new. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and being kept informed throughout the repair process. The shop frequently completes repairs ahead of schedule, with many customers noting their vehicles were ready days or even weeks earlier than promised. Staff members are consistently described as friendly, helpful, professional, and going above and beyond expectations. Additional touches like interior cleaning and detailing are frequently mentioned as pleasant surprises. While some customers noted delays due to parts availability or discovered additional damage, the overall sentiment remains highly positive with strong recommendations.
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"Excellence service ,my vehicle look's Perfect the people are friendly and very Professional all ..." Read more
"Excellent work as always. This is my go to place for repairs"
"Excellent custom care and car repair. I was very pleased"
"They were fast, friendly, and went above and beyond. They touched up some chipped paint on my hood for ..." Read more
"Excellent work, finished on time, flawless interactions with my insurance company. Highly recommended!"
"Finished the car two weeks early, hassle free, detailed inside and out, friendly service, ..." Read more
"I was very satisfied and thrilled my vehicle was finished 2 days earlier than estimated!"
"Ready day earlier than predicted!"
"Our car was ready 2 days before promised!!"
"The work was done perfectly and ahead of schedule. The process was easy and my car looks brand new. ..." Read more
"Our experience was great. Excellent communication thru the entire process, extremely friendly, even when busy and my truck ..." Read more
"... free, detailed inside and out, friendly service, kept up to date via text. Perfect" Read more
"Update update update I love it love it love it"
"I received frequent messages to explain the progress of repairs. Very helpful."
"Very convenient, car looks great. Really good communication."

My Experience

Fantastic job!

Likely to Recommend

Repair Quality

With a lack of better words. Phenomenal

Customer Service

Returned Clean

My Experience

I can't express strongly enough how absolutely satisfied I am with Campbell's Collision, the staff and especially Jess for the care and wonderful experience I had with this whole situation. He made it less stressful and went out of his way to be sure I was well taken care of. A+++

Likely to Recommend

The customer service, the shop itself and the service tech Jess were all fabulous to work with, professional, informative and helped with the whole process and kept me posted along the way. They did everything and went above and beyond to see to it i was comfortable and put at ease with the whole process.

Repair Quality

I am extremely satisfied with the work Campbell's Collision did. It was very professionally done and looks like nothing happened, it's perfect!!! Jesse was amazing and they went above and beyond.

Customer Service

The customer service was extremely professionally, friendly and went above and beyond to see to it that I was kept informed on the progress and having a courtesy vehicle available was absolutely amazing, saved me hundreds of dollars. I am soo appreciative of all they did to help in this stressful situation. A++

Returned Clean

Likely to Recommend

Absolutely! They are all so nice and helpful.

Repair Quality

Customer Service

My Experience

Our experience was great. Excellent communication thru the entire process, extremely friendly, even when busy and my truck looks great completed. We will definitely be using Campbell’s for all our collision repair needs in the future.

My Experience

First time in my 20 years of driving I have ever needed a collision shop. Y'all went above and beyond what I expected and made the entire process, seamless. I, absolutely will recommend you to everyone I know! Thank you for taking one thing off this busy mom of five, plate!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This is the second time I’ve used your shop. It has been great both times great job. Thanks for taking care of my truck.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staff was so friendly and knowledgeable. The communication was great and they went out of their way to make this an easy experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellence service ,my vehicle look's Perfect the people are friendly and very Professional all questions answered Will let all my friends know were to have there cars ,trucks and etc repaired👏👏👏🤛🏿🤜🏾🥰👏😊😄🌈🌈🌈

My Experience

Excellent work, very professional shop, Thank you!

My Experience

I am so delighted with the repair on my new Subaru. I was really irritated that someone rear ended me while they were texting. My car had 3k miles! But alas I had the best shop in town to fix it! The repair is like it never happened. It was done when promised. It’s all in the rear view mirror now! Thank you Campbell Crew you da BEST! 💗

My Experience

Good job!

My Experience

It was an enjoyable experience working with your staff. I believe they all need a raise.

Likely to Recommend

Repair Quality

Overall everything was fine

Customer Service

Just ok they are going through a major renovation on there building so things were a bit scattered

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Laura is great to work with.

Customer Service

Returned Clean

Likely to Recommend

I've actually already recommended Campbell's to others

Repair Quality

Customer Service

Laura went above and beyond for me and she is amazing at what she does!

Returned Clean

My Experience

She looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean