Campbell's Collision

4.9 (1,649reviews)
100%
6818 Cooley Lake Road,  Waterford,  MI  48327

In operation 45 years.

Campbell's Collision is a full service auto body repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,649)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or factory-fresh after service. The team receives high marks for professionalism, friendliness, and genuine care. Communication via text updates and proactive follow-ups is frequently highlighted as a strength. Many customers appreciate vehicles being completed ahead of schedule and returned spotlessly clean inside and out. A few customers noted they would have appreciated more proactive communication during the repair process, and occasional delays due to parts availability were mentioned. Overall, the shop is widely recommended, with many customers expressing loyalty and intent to return.
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"... did an amazing job on my car. From start to finish, the entire process was handled with professionalism and care. The team was very informative and kept me updated ..." Read more
"... better collision place to go. They go beyond great. My car looked brand new and so did the inside. They cleaned it up and it looked beyond great." Read more
"... Collision and I will not use anyone else. They were very professional from start to finish and their technician are artist. My vehicle is a silver color, the hardest one to ..." Read more
"Best customer service hands down!! They were beyond welcoming and kept us informed of when the car would be ready!!"

Likely to Recommend

Repair Quality

Beth was wonderful and out experience was great. Very satisfied!

Customer Service

My Experience

Great job, great people! I hope l don't have to go back, but if I need again a bodyshop, then it will be Campbell's for sure.

My Experience

You were recommended to me by a friend. It anyone ever asks me for a recommendation, I will be recommending you also.

My Experience

Great to work with you again. Thanks so much

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

This is why I used Campbell they were highly recommended

Repair Quality

From the time I brought my vehicle in I was treated with professionalism Beth kept me updated with the entire process. We had a few interruptions but I was always in the loop. When the delay occurred and they offered me a curtesy vehicle because they knew I went pass my insurance amount for a rental was such a game changer. My vehicle is done and I have it back. No one expects to use an accident but if your vehicle needs repair i suggest you look into Campbell Collision.

Customer Service

My Experience

Front desk was very nice and helpful. Appraiser was very professional and kept me up to date on what was going on.

My Experience

They did a great job fixing our jeep and did it so incredibly fast and the work was perfect!

My Experience

Beautiful work on my Kia Rio. Campbell’s Collision worked well with my insurance company too! The staff are friendly, clear communicators. I can’t say enough good things about my experience with Campbell’s Collision!

Likely to Recommend

Repair Quality

Excellent communication and body work

Customer Service

Extremely personable staff!

Returned Clean

Likely to Recommend

Repair Quality

Always satisfied with Campbell's. They've been taking care of my car for years and I couldn't ask for a better collision place to go. They go beyond great. My car looked brand new and so did the inside. They cleaned it up and it looked beyond great.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The finish work appears to be good. There were gaps in communication, and the job took longer to complete than originally estimated.

Customer Service

Service was friendly and professional. Communication started out very consistent, however it tailed off.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very efficient, friendly, and they made it effortless along with doing a good job. You can't ask for much more.

Likely to Recommend

Repair Quality

Wheel well material is loose.

Customer Service

Very thorough and efficient.

Returned Clean

My Experience

I was surprised how easy your team took an unpleasant situation and made it comfortable for me

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very professional and excellent service!

Customer Service

Excellent

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Campbell’s Collision service was excellent! They texted their progress every few days and finished my car repair 6 days early! Car looked great. Think they washed it maybe? Repairs looked great. Very impressed with that company and hope I don’t need them EVER AGAIN!

Customer Service

See previous comment.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Looks great! Appreciate the fact you did it on time as stated. Thank you.

Likely to Recommend

Most definitely would recommend their business.

Repair Quality

I’m very pleased with all aspects of Campbells service. They were timely and well executed. Thank you!

Customer Service

Returned Clean