Cape Ann Auto Body

5.0 (198reviews)
98%
19 Grove St.,  Essex,  MA  01929

In operation 71 years.

As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (198)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team received high marks for proactive communication, including regular text and email updates throughout the repair process. Timeliness was frequently highlighted as a strength, with several customers noting repairs were completed on or ahead of schedule. The availability of loaner vehicles was a valued added touch appreciated by many. A few customers noted areas for improvement, including better transparency around unexpected incidents, more actionable ETA updates, and a more thorough walkthrough of completed repairs at pickup. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Exceeded our expectations on all levels. They are courteous, meticulous, efficient, honest, ..." Read more
"Amazing customer service and excellent craftsmanship! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"I cant say enough about the fabulous work, service & staff at Cape Ann Auto Body. They go that extra ..." Read more
"Customer for the past eleven years. Uniform quality of workmanship."
"Exceptional work. Thank you!"
"A bit earlier then promised."
"... They did exactly what they said they would, do when they said they would do it . Very easy to work with, extraordinary quality …it really doesnt get any ..." Read more
"Professional, prompt quote and completion of job. Could not be any happier. Thank you."
"Not given an ETA at first."
"It took a week longer than expected but I have no complaints because it was school vacation week and ..." Read more
"They sent regular email updates and always took our calls."
"The staff was professional, transparent, informative and a pleasure to work with given the situation! I would definitely ..." Read more
"Communication was fantastic and employees were very service oriented."
"Lots of emails without any info I could use for ETA."
"excellent communication"

Likely to Recommend

I like doing business locally if I can

Repair Quality

Did a great job repairing the peeling roof on my car.

Customer Service

Office help very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Cape Ann Auto Body, 09/03/26

We love seeing 5-star reviews like this, Joanne! It’s awesome to hear you had a great experience with our office team and that you're happy with the roof repair. We truly appreciate your patience, and our crew at Cape Ann Auto Body in Essex is always here for you.

My Experience

You guys did a phenomenal job. Even the detailing and interior cleaning were amazing. I will definitely be coming back for all my auto needs.

Likely to Recommend

Repair Quality

Cape Ann Auto Body did an exceptional job with the repairs, the detailing, the interior cleaning. Highly recommend and will be coming back.

Customer Service

Very communicative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

It’s awesome to hear how much you liked the work and the detailing, Christopher. We truly appreciate you choosing Cape Ann Auto Body, and our crew right here in Essex would be happy to take care of your car again down the road.

Likely to Recommend

Repair Quality

Exceptional work. Thank you!

Customer Service

Beautiful work, fair price, would be happy to use their service again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

We are so glad you loved the work and the fair price, Doug! We really appreciate your business here at Cape Ann Auto Body in Essex, and we'd be happy to help you out again in the future.

Likely to Recommend

Repair Quality

Excellent, prompt work!

Customer Service

Friendly and thorough

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

Thank you Daisy, for leaving us 5 stars! We are thrilled that you had a great experience with Cape Ann Auto Body. Let our Essex team know if we can ever help you again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

Thanks for the great rating, Sean! Your support means a lot to everyone here at Cape Ann Auto Body. We are always ready to help you at our Essex shop whenever you need us.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Response from Cape Ann Auto Body, 09/03/26

Thanks for the 5 stars David. We really appreciate you taking the time to rate us. Our Cape Ann Team in Essex are always here if you need our help in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

Appreciate the 5 stars Sean. We love serving customers like you at Cape Ann Auto Body & Service Center in Essex. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

Thanks for the 5 stars, Jordan! We really appreciate you taking the time to rate Cape Ann Auto Body. We are always here in Essex if you need our help in the future

Likely to Recommend

Repair Quality

Absolutely excellent work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 09/03/26

Thank you, Peter! We are so glad you were happy with the work we did at Cape Ann Auto Body. Please reach out to our Essex team if you ever need us again.

My Experience

They are magicians at Cape Ann Auto Body! My car looks awesome! Thank you.

Likely to Recommend

Repair Quality

Beautiful work and terrific people!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/06/26

Fantastic, Alice! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/19/26

Appreciate the 5 stars, Sheila! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

My little Ford "Baby Blue" is the most beautiful vehicle on the road. Thank you & I will be touting others to use Cape Ann Auto Body. Keep up the great work. Judy Gilliss.

Response from Cape Ann Auto Body, 08/19/26

Thanks, Judith! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Likely to Recommend

Repair Quality

Had to go back because job was not complete.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/07/26

Appreciate the 5 stars, Richard! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

My car came back, looking better than ever, your workmanship is truly appreciated! I would highly recommend your shop to friends and family.

Response from Cape Ann Auto Body, 08/06/26

Thanks, Leslie! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Great experience! Also, thank you for preserving the history of CAAB. It was wonderful to see the pictures and memories and to read the stories of very satisfied customers from the past. Keep the tradition alive! Faye

Likely to Recommend

Repair Quality

i competed the survey on the first request last week.

Customer Service

i have received numerous requests via text and email for this survey. I completed the survey at the first request. There seems to be an issue with communication that might need attention. Just telling you because multple requests can be very annoying!!!! You guys are great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/29/26

So glad we could help, Faye! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/19/26

Appreciate the 5 stars, John! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/31/26

Appreciate the 5 stars, Carl! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Car looks perfect, so pleased with the repair. Totally worth it and glad I brought it in. Thank you for completing the repair so quickly so I could get my rental car back earlier. Thanks again for your hard work. Stephanie

Response from Cape Ann Auto Body, 07/31/26

Thanks, Stephanie! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Customer for the past eleven years. Uniform quality of workmanship.

Repair Quality

Customer Service

Appropriate, timely updates of repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/31/26

So glad we could help, Stephen! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

Likely to Recommend

Repair Quality

On time on budget and work was perfection. Thank you and all who worked on the vehicle!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/29/26

Thanks, Nelson! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!
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