Gino's Collision Center, Inc.

4.9 (899reviews)

99%

(978) 948-5000

274 Newburyport Turnpike, Rowley, MA 01969

99%

See Photos

274 Newburyport Turnpike
Rowley, MA 01969

Get Directions Website Email

About Gino's Collision Center, Inc.

See Photos

274 Newburyport Turnpike
Rowley, MA 01969

Get Directions Website Email

In operation 45 years.

With our new addition we now have 11.000 square feet of working space. As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish
Chinese

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (899)

Sort By:
Newest
Rating

772 Customers Rated

5 Stars

78.8% Complete

(708)
4 Stars

4.7% Complete

(42)
3 Stars

1.3% Complete

(12)
2 Stars

0.7% Complete

(6)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before. The detailing of vehicle interiors upon return was a frequently highlighted and appreciated bonus. Communication throughout the repair process received high marks, with customers valuing regular text, email, and app-based status updates that kept them well-informed. Staff friendliness, professionalism, and helpfulness were repeatedly commended. Timeliness was generally strong, with several customers noting early completion. A few customers mentioned isolated concerns, including occasional delays, a miscommunication on pickup notification, unexpected rearranging of personal belongings, and a desire for more consistent daily updates - all noted directly from customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"I couldnt be happier with the work they did on my car. It was perfect. I would rate them 10 Stars."

"fantastic follow-up and attention to detail. Basically ,a previous repair on the rear panel of ..." Read more

"Can't thank you guys enough you did an awesome job you did more than I expected you detailed the inside I wasn't even expecting that ..." Read more

"They did fabulous spotless, work, and communicated well throughout the process!"

"The repair quality seems fine. What I didn't like was the rearranging of my things ..." Read more

"Job was completed a day earlier than promised; excellent work."

"Ready 3 days earlier than promised."

"You guys had it done before you said like I said excellent work no complaints highly recommend you guys hopefully ..." Read more

"You said about 2 weeks and I think you beat it by 2 days with the 4th of July holiday in the mix."

"Early"

"The customer service was great. They did a great job keeping me informed with the progress on my car."

"... make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have ..." Read more

"The team was on spot they kept me informed to even before I even asked how things were going no complaints at all"

"Courteous, knowledgeable, timely and excellent communication"

"... breaks! Easy service through insurance for body work. The only one thing I'd ask for during the body work was daily communication on the status but customer service ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I couldnt be happier with the work they did on my car. It was perfect. I would rate them 10 Stars."

"fantastic follow-up and attention to detail. Basically ,a previous repair on the rear panel of ..." Read more

"Can't thank you guys enough you did an awesome job you did more than I expected you detailed the inside I wasn't even expecting that ..." Read more

"They did fabulous spotless, work, and communicated well throughout the process!"

"The repair quality seems fine. What I didn't like was the rearranging of my things ..." Read more

"Job was completed a day earlier than promised; excellent work."

"Ready 3 days earlier than promised."

"You guys had it done before you said like I said excellent work no complaints highly recommend you guys hopefully ..." Read more

"You said about 2 weeks and I think you beat it by 2 days with the 4th of July holiday in the mix."

"Early"

"The customer service was great. They did a great job keeping me informed with the progress on my car."

"... make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have ..." Read more

"The team was on spot they kept me informed to even before I even asked how things were going no complaints at all"

"Courteous, knowledgeable, timely and excellent communication"

"... breaks! Easy service through insurance for body work. The only one thing I'd ask for during the body work was daily communication on the status but customer service ..." Read more

Cathy (Lincoln owner) reviewed 7/30/26

Response from Gino's Collision Center, Inc., 07/31/26

Appreciate the 5 stars, Cathy! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Riley (Nissan owner) reviewed 7/30/26

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your support, Riley! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Eric (Toyota owner) reviewed 7/29/26

Yes already have ... MANY TIMES. And a few didn't listen... and they called back later to say..... We should have gone to Ginos

This is the 3rd time we have had our vehicles repaired by Ginos. They are great to work with. They keep you posted they are clean professional and responsive.

Excellent. They are always pleasant to deal with.

Response from Gino's Collision Center, Inc., 07/31/26

Thanks, Eric! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Leslie (Nissan owner) reviewed 7/29/26

Gino's has outstanding mechanics there and the people working in the office make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have work done.

Fantastic company, great work, on top of things!

Response from Gino's Collision Center, Inc., 07/22/26

Thanks, Leslie! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Mary (Jeep owner) reviewed 7/29/26

It would be helpful to know before I picked up the vehicle, I was going to get dinged for 3% if we used a credit card. For 51.- I would have brought a check. Kinda lame.

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your feedback, Mary. We completely understand your frustration, and we apologize for the surprise. We should have communicated the credit card processing fee before pickup. We truly appreciate your business and will use your feedback to do a better job of making this clear for our customers in the future.

Ann (Toyota owner) reviewed 7/25/26

The repair quality seems fine. What I didn't like was the rearranging of my things inside the car that had nothing to do with the repair work. Most of the things weere there for a reason, and I did not enjoy having to find where you put them and putting them back where I wanted them.

Response from Gino's Collision Center, Inc., 07/29/26

Ann sorry to hear that we did not clean the interior of your Corolla as well as we could have. We would welcome an opportunity to redo it at anytime in Rowley that is convenient for you or have our mobile detailing team travel to your home or office to address it right away. Thank you for choosing us to assist with the front end damage repair.

John (Toyota owner) reviewed 7/13/26

I am a very satisfied repeat customer. What more needs to be said,

I have recommended you to others and that is how I found you. A good friend had used your services and told me about you.

I am a very satisfied repeat customer. What more needs to be said.

The easiest repair I have ever had. You along with my insurance company and the car rental company worked seamlessly. I do not know how I could have asked for better service..

Response from Gino's Collision Center, Inc., 07/14/26

Thanks, John! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Daniel (Subaru owner) reviewed 7/10/26

Henrik (Mercedes-Benz owner) reviewed 7/9/26

Work done to our satisfaction on time. Great job in communicating with us during the process

William (Lexus owner) reviewed 6/18/26

Response from Gino's Collision Center, Inc., 06/19/26

Appreciate the 5 stars, William! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Carolyn (Ford owner) reviewed 6/11/26

They did the work on time.

They were very nice and accommodating.

Response from Gino's Collision Center, Inc., 06/19/26

Fantastic, Carolyn! Your positive feedback on our repair service at Gino's Collision Center, Rowley, means a lot. We're proud to be your trusted shop for all automotive needs near you.

Nancy (Volkswagen owner) reviewed 6/11/26

Response from Gino's Collision Center, Inc., 06/11/26

Thanks, Nancy! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

David (Mazda owner) reviewed 6/8/26

Done quickly and perfectly.

Response from Gino's Collision Center, Inc., 06/11/26

So glad we could help, David! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

Kimberly (Subaru owner) reviewed 6/8/26

Response from Gino's Collision Center, Inc., 06/11/26

Thank you for your support, Kimberly! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Daniel (BMW owner) reviewed 6/6/26

Excelant work, done on time with great communication

Elizabeth (Honda owner) reviewed 6/2/26

I was in a major collision and had my car fixed there. They went over an above of what would be expected of a collision center.

Matt was great.

Response from Gino's Collision Center, Inc., 06/05/26

So glad we could help, Elizabeth! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

John (Volkswagen owner) reviewed 6/1/26

Looks brand new

Courteous, knowledgeable, timely and excellent communication

Response from Gino's Collision Center, Inc., 06/05/26

Fantastic, John! Your positive feedback on our repair service at Gino's Collision Center, Rowley, means a lot. We're proud to be your trusted shop for all automotive needs near you.

Dean (Lexus owner) reviewed 5/30/26

Derek (Jeep owner) reviewed 5/30/26

Best collision center around!

Easy to communicate with!

Response from Gino's Collision Center, Inc., 06/05/26

Thanks, Derek! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

James (Chevrolet owner) reviewed 5/28/26

Will recommend you

Great job making the car look brand new

Give me informed for once a while I got a weird message for him the computer that was incorrect.

Response from Gino's Collision Center, Inc., 05/29/26

Thank you for your support, James! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Gino's Collision Center, Inc.

About Gino's Collision Center, Inc.

Reviews (899)

772 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/31/26

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/31/26

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/31/26

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/22/26

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/31/26

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/29/26

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 07/14/26

My Experience - 5.0/5.0

Response from Gino's Collision Center, Inc., 07/14/26

My Experience - 5.0/5.0 -

Response from Gino's Collision Center, Inc., 07/10/26

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 06/19/26

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 06/19/26

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Response from Gino's Collision Center, Inc., 06/11/26