Gino's Collision Center, Inc.

4.9 (914reviews)
98%
274 Newburyport Turnpike,  Rowley,  MA  01969
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In operation 45 years.

With our new addition we now have 11.000 square feet of working space. As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (914)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than expected upon return. A standout highlight across reviews is the complimentary interior detailing, which repeatedly delighted customers as a pleasant surprise. Communication is a strong suit, with customers appreciating regular text and email status updates that kept them informed throughout the repair process. The team is widely described as friendly, professional, courteous, and accommodating. Several customers noted repairs were completed ahead of schedule, and many highlighted how seamlessly the shop coordinated with insurance companies and rental car services, making stressful situations much easier. A few customers mentioned isolated improvement areas, including inconsistent or delayed updates, a miscommunication regarding credit card surcharges, and one instance of personal belongings being rearranged inside a vehicle. Overall, the overwhelming majority of customers expressed high satisfaction and enthusiastically recommended the shop.
AI-Generated from reviews written in the last 12 months
Select to learn more
"I couldnt be happier with the work they did on my car. It was perfect. I would rate them 10 Stars."
"Can't thank you guys enough you did an awesome job you did more than I expected you detailed the inside I wasn't even expecting that ..." Read more
"After my accident, Gino's did a great job updating me about my car and even negotiated with my insurance to cover extra ..." Read more
"fantastic follow-up and attention to detail. Basically ,a previous repair on the rear panel of ..." Read more
"The repair quality seems fine. What I didn't like was the rearranging of my things ..." Read more
"You guys had it done before you said like I said excellent work no complaints highly recommend you guys hopefully ..." Read more
"Job was completed a day earlier than promised; excellent work."
"Courteous, knowledgeable, timely and excellent communication"
"Ready 3 days earlier than promised."
"Took three visits to get tailgate"
"The team was on spot they kept me informed to even before I even asked how things were going no complaints at all"
"... make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have ..." Read more
"The customer service was great. They did a great job keeping me informed with the progress on my car."
"Car looks great. If stead of getting same update twice in a row, would have been nice to say your shorthand. Easier ..." Read more
"But not timely"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Took longer than expected but I am pleased with the result.

Likely to Recommend

Repair Quality

Customer Service

Took longer than expected

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Cannot say enough good things about Gino Collision Center. Even the mechanics working on our car were attentive to us

Repair Quality

Start to finish everything went smoothly

Customer Service

Anna and Jaquie were so friendly and so attentive and explained each phase of the repairs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. The bumper looks great and I was thrilled by the surprise detailing. Wonderful communication and customer service.

Likely to Recommend

Absolutely will refer friends

Repair Quality

Experience was seamless. Everyone I dealt with was very attentive and courteous . When I picked up my vehicle it was like new The after work detailing was a plus! Thanks for all your hard work .

Customer Service

Very good customer service Thanks for your help and attention

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Gino's Collision Center, Inc., 09/03/26

Appreciateyour kind words, Michael. We are so glad our team did a great job and that you liked the clean interior. Thank you for trusting us, and we are always here if you need help again.

Likely to Recommend

Repair Quality

Matt helped me right when I pulled in the parking lot and got me a written estimate to repair my car within an hour. He was very thorough with communicating and fixed my car in less than a week!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 09/03/26

Thank you for sharing your wonderful experience, Sarah. We are so glad Matt was able to provide you with a prompt estimate and clear communication throughout the repair process. Getting you safely back on the road as quickly as possible is always our goal. We sincerely appreciate your trust in our team and are here whenever you might need assistance down the road.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 09/03/26

Thanks for the wonderful rating, Sara! We really appreciate your trust and are so glad you had a great experience. Please reach out if you ever need our help again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Gino's Collision Center, Inc., 09/03/26

Thank you kindly for your 5-star rating, Rebecca. We truly appreciate your support and your confidence in our team here at Gino's. We wish you safe travels, and please know we are always here to help should you ever need us in the future.

My Experience

The team is very professional. We like being updated on the process without having to call. The paint blending exceeded our expectations. The clean up detail

Response from Gino's Collision Center, Inc., 09/03/26

Thank you for the wonderful feedback! We truly value your support and are so glad you had a great time with us.

Likely to Recommend

Probably would.

Repair Quality

Car looks great. If stead of getting same update twice in a row, would have been nice to say your shorthand. Easier for my plans.

Customer Service

Question answer previously

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Response from Gino's Collision Center, Inc., 08/19/26

Thank you for your support, Marie! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

cars paint has bubble spots, car is being mechanically repaired but will be brought back in to get redone

Customer Service

very understanding with the paint problem

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/19/26

Thank you for your support, Ronan! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

I am very pleased with the paint job that Gino's did on my 1993 Mazda Miata. It's much more fun to drive around now!

Customer Service

Jackie and staff always kept me updated on the status.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Gino's Collision Center, Inc., 08/19/26

So glad we could help, Mary! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/19/26

Appreciate the 5 stars, Dave! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Always do a great job on body repairs! The office personnel is also very easy to work with.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/06/26

So glad we could help, Michael! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Appreciate the 5 stars, Cathy! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your support, Riley! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Yes already have ... MANY TIMES. And a few didn't listen... and they called back later to say..... We should have gone to Ginos

Repair Quality

This is the 3rd time we have had our vehicles repaired by Ginos. They are great to work with. They keep you posted they are clean professional and responsive.

Customer Service

Excellent. They are always pleasant to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thanks, Eric! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Gino's has outstanding mechanics there and the people working in the office make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have work done.

Likely to Recommend

Repair Quality

Fantastic company, great work, on top of things!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/22/26

Thanks, Leslie! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Customer Service

It would be helpful to know before I picked up the vehicle, I was going to get dinged for 3% if we used a credit card. For 51.- I would have brought a check. Kinda lame.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your feedback, Mary. We completely understand your frustration, and we apologize for the surprise. We should have communicated the credit card processing fee before pickup. We truly appreciate your business and will use your feedback to do a better job of making this clear for our customers in the future.
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