David L. Shepard, Inc.

4.9 (1,087reviews)

99%

(978) 465-5973

4 Parker St., Newburyport, MA 01950

99%

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4 Parker St.
Newburyport, MA 01950

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About David L. Shepard, Inc.

See Photos

4 Parker St.
Newburyport, MA 01950

Get Directions Website

Get an AI powered repair cost prediction

Instant Estimate

Shop Assistant

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In operation 48 years, 37 years at this location.

Shepard's Automotive Center is a family owned auto repair business serving the Newburyport and the surrounding communities since 1978. Our goal is to provide high quality repairs on a timely basis. We provide both Autobody and Auto Mechanical Repairs. We provide a high level of customer communication throughout the repair process. We provide assistance with the Insurance claim.

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,087)

Sort By:
Newest
Rating

916 Customers Rated

5 Stars

75.3% Complete

(819)
4 Stars

6.6% Complete

(72)
3 Stars

1.3% Complete

(14)
2 Stars

0.3% Complete

(3)
1 Star

0.2% Complete

(2)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praised the repair shop for delivering outstanding quality work, with many noting their vehicles looked brand new upon return. The team was widely recognized for being professional, courteous, and friendly throughout the repair process. Numerous customers highlighted proactive communication and timely updates as standout strengths. Many repairs were completed ahead of schedule, and the shop received repeated compliments for returning vehicles cleaner than when dropped off. A few customers noted they had to initiate contact for updates rather than receiving proactive outreach, and occasional parts delays affected completion timelines, though these were largely attributed to suppliers. Overall, the shop earned strong loyalty, with many customers noting they have returned multiple times and actively recommend the shop to others.

Select to learn more

Service Quality
Timeliness

"Awesome job fixing my car. I definitely recommend them to people I know and tell them to spread the word. ..." Read more

"Everyone was so helpful and went out of their way to make the whole experience of repairing my car and getting me into a rental ..." Read more

"Staff was responsive, knowledgeable, and personable. The labor was impeccable, and you detailed the inside, ..." Read more

"... convenient but SAC made the process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem ..." Read more

"... for decades - thankfully, not too often! They are a seriously top-notch body shop, with tremendously nice and efficient folks working there." Read more

"We were quoted 7-8 business days and it was ready in 5."

"... process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem recommending them to anyone I ..." Read more

"There were unexpected parts that needed to be ordered that delayed pick up by 5 days"

"It was a few days later than anticipated because parts had not arrived from Acura. It was no big deal."

"They were very helpful and professional. They did an excellent job on my car and it was ready when promised."

Service Quality
Timeliness

Service Quality
Timeliness

"Awesome job fixing my car. I definitely recommend them to people I know and tell them to spread the word. ..." Read more

"Everyone was so helpful and went out of their way to make the whole experience of repairing my car and getting me into a rental ..." Read more

"Staff was responsive, knowledgeable, and personable. The labor was impeccable, and you detailed the inside, ..." Read more

"... convenient but SAC made the process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem ..." Read more

"... for decades - thankfully, not too often! They are a seriously top-notch body shop, with tremendously nice and efficient folks working there." Read more

"We were quoted 7-8 business days and it was ready in 5."

"... process extremely easy. The vehicle looks fantastic and they finished it much quicker than we expected. I'd have no problem recommending them to anyone I ..." Read more

"There were unexpected parts that needed to be ordered that delayed pick up by 5 days"

"It was a few days later than anticipated because parts had not arrived from Acura. It was no big deal."

"They were very helpful and professional. They did an excellent job on my car and it was ready when promised."

Donald (Honda owner) reviewed 9/24/26

The repair work was excellent

I was greeted by the office staff in a welcoming manner. All my questions were answered.

Sandra (Honda owner) reviewed 9/23/26

Everything was dealt with professionally and efficiently. They handled everything through my insurance company, which was very helpful. My car was so clean when I picked it up, which was an added bonus😊

Front desk personnel friendly and helpful!

Julieann (Mercedes-Benz owner) reviewed 9/18/26

Great Staff Quality Work

Gregory (Toyota owner) reviewed 9/15/26

They did a great job, car even came back cleaner than before

Excellent communication

Douglas (BMW owner) reviewed 9/15/26

I have recommended Shepard’s to a friend who had taken her car for an estimate somewhere else. She took it to Shepard’s and was very impressed with the results

I have been using Shepard’s for a long time and each time the result is the same: the car looks like new.

Nice people. Friendly and thorough

Michael (Toyota owner) reviewed 9/14/26

excellent craftsmanship

The entire process was excellent. If I could give a 10+ I would

excellent

Brian (Toyota owner) reviewed 9/8/26

Donna (Honda owner) reviewed 8/31/26

Everything went as planned . Rental was ready for pickup and drop off at location plus auto was ready as planned .

Mary (Porsche owner) reviewed 8/21/26

Stephen (Toyota owner) reviewed 8/21/26

Jessica (Honda owner) reviewed 8/20/26

Thank you for your help

Linda (Acura owner) reviewed 8/17/26

Dorianne (Genesis owner) reviewed 8/17/26

Friendly and excellent work!

John (Ford owner) reviewed 8/13/26

Joshua (Infiniti owner) reviewed 8/13/26

Great service and good communication from the company.

Very professional and good communication.

Thomas (Toyota owner) reviewed 8/6/26

Shepard’s did a great job, the car looking & feeling brand new. And when a check engine condition raised a question, they took the car back & tested thoroughly, identifying the problem & ensuring it would no reoccur. Very happy I brought the car to them.

Always courteous & respectful

Paul (Toyota owner) reviewed 8/6/26

You did a great job

It was great

Joseph (Subaru owner) reviewed 8/6/26

Great work

Christina (Jeep owner) reviewed 8/3/26

Karen (Toyota owner) reviewed 8/3/26

We have used them for years

Nice job, it looks like new

Friendly and competent

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

David L. Shepard, Inc.

Get an AI powered repair cost prediction

About David L. Shepard, Inc.

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Reviews (1,087)

916 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0