Cape Ann Auto Body

5.0 (197reviews)
98%
19 Grove St.,  Essex,  MA  01929

In operation 71 years.

As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (197)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular text and email updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning, loaner car availability, and seamless insurance coordination. A few customers noted areas for improvement, including clearer ETAs, more thorough walkthroughs of completed repairs at pickup, and greater transparency when unexpected shop incidents affect a vehicle.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Exceeded our expectations on all levels. They are courteous, meticulous, efficient, honest, ..." Read more
"Amazing customer service and excellent craftsmanship! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
"I cant say enough about the fabulous work, service & staff at Cape Ann Auto Body. They go that extra mile for you and make you feel ..." Read more
"My vehicle was restored beautifully—Im extremely satisfied with the result."
"On time on budget and work was perfection. Thank you and all who worked on the vehicle!"
"A bit earlier then promised."
"Earlier than promised. Extra effort was made to accommodate me. Very happy with that."
"... returning my dented 4Runner hood to looking like new! Great work, turn-around time, and a loaner vehicle!" Read more
"Absolutely unreal service and turn around time"
"It took a week longer than expected but I have no complaints because it was school vacation week and we were in ..." Read more
"... supplier-related, insurance payment related, etc., they managed to keep us fully informed at all times." Read more
"... friendly, professional and friendly! There was an open line of communication between the shop and myself." Read more
"Communication was fantastic and employees were very service oriented."
"excellent communication"
"Lots of emails without any info I could use for ETA."

My Experience

You guys did a phenomenal job. Even the detailing and interior cleaning were amazing. I will definitely be coming back for all my auto needs.

Likely to Recommend

Repair Quality

Exceptional work. Thank you!

Customer Service

Beautiful work, fair price, would be happy to use their service again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent, prompt work!

Customer Service

Friendly and thorough

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Absolutely excellent work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are magicians at Cape Ann Auto Body! My car looks awesome! Thank you.

Likely to Recommend

Repair Quality

Beautiful work and terrific people!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/06/26

Fantastic, Alice! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/19/26

Appreciate the 5 stars, Sheila! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

My little Ford "Baby Blue" is the most beautiful vehicle on the road. Thank you & I will be touting others to use Cape Ann Auto Body. Keep up the great work. Judy Gilliss.

Response from Cape Ann Auto Body, 08/19/26

Thanks, Judith! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Likely to Recommend

Repair Quality

Had to go back because job was not complete.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/07/26

Appreciate the 5 stars, Richard! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

My car came back, looking better than ever, your workmanship is truly appreciated! I would highly recommend your shop to friends and family.

Response from Cape Ann Auto Body, 08/06/26

Thanks, Leslie! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Great experience! Also, thank you for preserving the history of CAAB. It was wonderful to see the pictures and memories and to read the stories of very satisfied customers from the past. Keep the tradition alive! Faye

Likely to Recommend

Repair Quality

i competed the survey on the first request last week.

Customer Service

i have received numerous requests via text and email for this survey. I completed the survey at the first request. There seems to be an issue with communication that might need attention. Just telling you because multple requests can be very annoying!!!! You guys are great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/29/26

So glad we could help, Faye! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 08/19/26

Appreciate the 5 stars, John! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/31/26

Appreciate the 5 stars, Carl! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Car looks perfect, so pleased with the repair. Totally worth it and glad I brought it in. Thank you for completing the repair so quickly so I could get my rental car back earlier. Thanks again for your hard work. Stephanie

Response from Cape Ann Auto Body, 07/31/26

Thanks, Stephanie! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Customer for the past eleven years. Uniform quality of workmanship.

Repair Quality

Customer Service

Appropriate, timely updates of repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/31/26

So glad we could help, Stephen! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

Likely to Recommend

Repair Quality

On time on budget and work was perfection. Thank you and all who worked on the vehicle!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/29/26

Thanks, Nelson! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

I liked the attention to detail that they cleaned the inside of my car. I liked having the use of a loaner car.

Response from Cape Ann Auto Body, 07/24/26

So glad we could help, Brandi! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!
1 - 20 of 197

Nearby Gino's Collision Center, Inc. Auto Body Shops

Auto body shops nearby

view more shops in: Essex  |  01929