Cape Ann Auto Body

5.0 (198reviews)
98%
19 Grove St.,  Essex,  MA  01929

In operation 71 years.

As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (198)

My Experience

I liked the attention to detail that they cleaned the inside of my car. I liked having the use of a loaner car.

Response from Cape Ann Auto Body, 07/24/26

So glad we could help, Brandi! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

My Experience

The nicest group of people I have ever worked with. The loaner car was such a wonderful addition to your great customer care.

Response from Cape Ann Auto Body, 07/24/26

Thanks, Leslie! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Great service and communication!

Response from Cape Ann Auto Body, 07/22/26

So glad we could help, Ryan! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

My Experience

My car looked great after the repair. The team did a wonderful job. I got my car back within a week. I would recommend Cape Ann Auto Body to everyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/22/26

Fantastic, Jeanne! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/14/26

Appreciate the 5 stars, Arthur! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

I would have liked to have the tech walk through the repair work when we picked up the car… we just were given the keys… I must say the folks at the shop were very nice and courteous…

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/03/26

Thank you for your feedback, George and for sharing your experience. We’re glad to hear that our team was friendly, courteous, and provided a positive experience during your visit. We also appreciate your suggestion regarding the repair review at pickup. We agree that taking a few moments to walk through the completed work can provide additional peace of mind and help answer any questions before you leave. Your feedback is valuable, and we’ll use it as an opportunity to improve our pickup process moving forward. Thank you for trusting Cape Ann Auto Body & Service Center in Essex with your vehicle, and please don’t hesitate to reach out if you have any questions about the repairs that were performed. We appreciate your business and look forward to serving you again.

My Experience

Everything seems to be fine as it did not fall apart on my drive home! Just kidding! Jackie was most helpful during the whole week, and I appreciated the updates. I was pleased with everything, and I certainly will recommend you to other people should they have car problems. Thanks for everything. Deb

Likely to Recommend

I would definitely recommend them.

Repair Quality

They went out of their way to help me, and I loved getting the updates. They even cleaned my car inside and out which was fabulous! It's like a new car! I would recommend them to anyone.

Customer Service

Jackie was really helpful and encouraging when I need advice.

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 07/03/26

Fantastic, Deborah! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

My Experience

Chris who is a nice guy goes out of his way to help me every time I’m there ,we are very pleased with the work.thanks again to the whole team

Response from Cape Ann Auto Body, 07/03/26

Thanks, Karen! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

So far excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/26/26

So glad we could help, Joan! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

Likely to Recommend

Repair Quality

Cape Ann Auto Body were great. They were responsive, provided regular updates, and did a great job on my vehicle. I would highly recommend them.

Customer Service

Robin and team were fantastic.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/26/26

Thanks, Jacqueline! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/19/26

Appreciate the 5 stars, Nicolette! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Very nice and cooperative people. You all do excellent work. Thank you again!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/19/26

Thanks, Bruce! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

The repair looks great ! Very satisfied

Customer Service

They texted updates and Jackie gave a good summary as to what to expect when I first came in.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/19/26

So glad we could help, Mary! It's wonderful to hear you're happy with our service at Cape Ann Auto Body & Service Center in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

My Experience

Response from Cape Ann Auto Body, 06/05/26

Another satisfied customer! We're committed to providing top-flight service for all your automotive repair, collision repair, and mechanical service needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/05/26

Appreciate the 5 stars, Lawrence! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Cape Ann Auto Body did a terrific job of returning my dented 4Runner hood to looking like new! Great work, turn-around time, and a loaner vehicle!

Response from Cape Ann Auto Body, 06/05/26

Fantastic, Christine! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

Likely to Recommend

Repair Quality

Great customer service and excellent job on the repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/05/26

Thanks, Jodi! We're thrilled you had a great experience at Cape Ann Auto Body & Service Center in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Kept me informed of progress. Repairs done promptly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 05/29/26

Thank you for your support, Paul! We're delighted you visited Cape Ann Auto Body & Service Center in Essex.. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

Great service and timing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 05/29/26

Fantastic, Yolanda! Your positive feedback on our repair service at Cape Ann Auto Body & Service Center in Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 05/29/26

Appreciate the 5 stars, Scott! We love serving customers like you at Cape Ann Auto Body & Service Center, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!
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