Cape Ann Auto Body

5.0 (199reviews)
98%
19 Grove St.,  Essex,  MA  01929

In operation 71 years.

As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (199)

My Experience

The best as always.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/09/25

Appreciate the 5 stars, Kenneth! We love serving customers like you at Cape Ann Autobody, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Great job. As advertised.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/23/25

We're so glad you chose Cape Ann Auto Body for your recent service David! Thanks for traveling from Manchester; we aim to be the top choice for automotive repair needs, no matter where you come from.

My Experience

The repair on our car was done professionally and in a timely manner. Plus the office personnel and technicians were pleasant and efficient!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/09/25

Your positive review means a lot, Patricia and James! We're always here to help Bokeelia residents with their automotive repair needs.

Likely to Recommend

Already telling my friends.

Repair Quality

Would recommend Cape Ann to everyone. Very happy with the whole process. People working there are awsomeđź‘Źđź‘Ź

Customer Service

Customer service outstanding!!! You’ll love them.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/09/25

Thank you for your support, Patricia! We're delighted you visited Cape Ann Autobody in Essex positively. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

Setting up appointment was easy, work performed was great, small dent repair, looks great !

Customer Service

Work was completed on time, price was good, quality of work great !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/09/25

Thanks, William! We're thrilled you had a great experience at Cape Ann Autobody in Essex. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Excellent work and very friendly people!

Likely to Recommend

Repair Quality

Customer Service

very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

Thanks, Belinda! We're thrilled you had a great experience at Cape Ann Autobody in Essex . We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Posted on Google. Great job. Thank you

My Experience

My Experience

My van looks like it is brand new! I am thrilled. The process was easy, seamless, and pleasant. I received emails telling me about the process. Wonderful experience from beginning to end.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

Another satisfied customer from Gloucester! We're committed to providing top-flight service for all your automotive repair, collision repair, and mechanical service needs.

My Experience

Easy check in and drop off of our car. The work was amazing it looks like a new cat

My Experience

It was a very professional experience that started with the secretary to the finished result. I always felt that the staff was always working for me.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

Appreciate the 5 stars, Michael! We love serving customers like you at Cape Ann Autobody, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Everyone there was incredibly helpful very nice.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 05/23/25

Thank you Andrew, for taking the time to share your positive experience. We truly value your feedback and look forward to serving you again in the future.

Likely to Recommend

Repair Quality

Looked great when I picked it up. Great communication and keeping me updated throughout the process.

Customer Service

Great communication. Seamless process. Always kept me updated and answered questions. Made it easy. Pleasure to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

Fantastic, Rachel! Your positive feedback on our service at Cape Ann Autobody, Essex, means a lot. We're proud to be your trusted shop for all collision repair, mechanical service, or automotive needs.

Likely to Recommend

All my friends!

Repair Quality

Excellent work and service, almost daily updates on progress and what was being done! Very comprehensive!

Customer Service

Great service and updates! Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 05/23/25

Thank you Sharon, for taking the time to share such a detailed and positive experience. We truly value your feedback and look forward to serving you again in the future.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

So glad we could help, Miranda! It's wonderful to hear you're happy with our service at Cape Ann Autobody in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!

My Experience

I'm happy with the whole process. Unfortunately the beautiful wash job has been covered with salt now. The Quick Look I did have appeared to be awesome. The rental process and insurance part were so easy. Thank you so much and I will recommend CA Autobody to others

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

Appreciate the 5 stars, Karen! We love serving customers like you at Cape Ann Autobody, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Great work by Chris and team at CAA. Completed on time and within the estimate. Would recco to others Thanks…

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Cape Ann Auto Body, 06/27/25

Appreciate the 5 stars, Craig! We love serving customers like you at Cape Ann Autobody, conveniently located in Essex. For expert collision repair or mechanical service, we're always near you!

My Experience

Well done.

Likely to Recommend

Well qualified

Repair Quality

Great quality work as always

Customer Service

Pleasant and welcoming

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Cape Ann Auto Body, 06/27/25

So glad we could help, Carolyn! It's wonderful to hear you're happy with our service at Cape Ann Autobody in Essex. Count on us for all your future collision repair, mechanical service, or automotive needs!
141 - 160 of 199

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