Carl Black Buick Gmc, LLC.

My Experience - 5.0/5.0 -

Jesse was a pleasure to work with. From start to finish he made what was an unfortunate accident into a pleasant experience. His professionalism was enhanced by his empathy and ability to relate. The complementary Lyft to and from my house made scheduling service so much easier with a newborn at home and the car wash was the icing on the cake! I am truly appreciative of the excellent service I received and I would recommend Jesse and Elizabeth to anyone in need of collision repair.

Likely to Recommend - 4.5/5.0 -

Have had two minor body repairs done on this 2024 Enclave Avenir. Both times repair was top notch.

Repair Quality - 4.5/5.0 -

The finish body work looks first rate. no problem.

Customer Service - 4.5/5.0 -

Can't rely on promised call backs, but overall a good experience.

Likely to Recommend - 3.5/5.0 -

not their falut

Repair Quality - 3.5/5.0 -

Car back to repair next day due to battery issues. I have a strong feeling the battery was damage during repair due to lack of charge for long period of tine while the vehicle was waiting for parts

Customer Service - 4.5/5.0 -

Dealer attention was great, specially from Jesse. I dont blame them for any of the issues

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleased with the service I received from Thomas Bell, Alex, and Jesse. All communicated very well and kept me informed as to the status of my vehicle. Thomas was my main service representative, and I can’t say enough good things about him. When he was out, due to his Father, Alex jumped right in. Great teamwork! I was all pleased that I was able to have a courtesy car. All in all, a very positive experience!!!

My Experience - 5.0/5.0 -

The entire team and every single person I dealt with was absolutely amazing. I am extremely happy with the entire team, process and communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is being filled out by Linda , the one who was most in communication with Jesse our service factor for our Subaru being repaired . Jessie service advisor was on top on top of things and very communicative

Customer Service - 5.0/5.0 -

Excellent

My Experience - 5.0/5.0 -

Jesse was beyond fantastic to work with throughout the process. Very pleased with the professionalism and overall service.

My Experience - 5.0/5.0 -

Elizabeth Vargas was such a friendly and professional representative to deal with.

My Experience - 5.0/5.0 -

Jesse was attentive and kept me informed.

My Experience - 5.0/5.0 -

Elizabeth at your collision counter was very professional , a excellent listener the 3 issues i found along the repair process with my truck she had corrected and she made sure i was happy with the end product

My Experience - 5.0/5.0 -

My car looks great . Everyone involved went way and beyond. Thank you !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jessie was extremely helpful and communicative. He was very patient and thorough… extremely pleased with the customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Jessy is absolutely a wonderful person to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfetional work and on time.

Customer Service - 5.0/5.0 -

Jessi was realy helpful

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They did a fantastic job. The vehicle looks brand new like it’s never been in an accident.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0