Carl's Collision Center

4.9 (2,572reviews)

98%

(615) 446-4134

1213 Hwy 47 East, Dickson, TN 37055

98%

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1213 Hwy 47 East
Dickson, TN 37055

Get Directions

About Carl's Collision Center

See Photos

1213 Hwy 47 East
Dickson, TN 37055

Get Directions

Carl's Collision Center is a family owned collision repair business that has been serving our community since 1977. The goal of Carl’s Collision Center is to be the number one complete car care center in Tennessee. This will be achieved by: - Placing our customers first and treating them like we would like to be treated. - Producing first class, high quality repairs. - Keeping our employees trained and educated with the latest technology. - Maintaining a positive appearance of our industry. - Conducting our business in a legal and ethical manner striving to build a lasting relationship with our customers. - Remaining updated with new equipment as necessary to be a leader in modern technology. - Cooperating with customers and insurance companies for fair and accurate prices.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (2,572)

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2,544 Customers Rated

5 Stars

92% Complete

(2365)
4 Stars

4.9% Complete

(126)
3 Stars

1.1% Complete

(28)
2 Stars

0.5% Complete

(13)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The friendly, professional, and courteous staff receive frequent commendation, creating a welcoming atmosphere. Timeliness is a strong highlight, with numerous customers reporting vehicles completed ahead of schedule. Proactive communication and keeping customers informed throughout the repair process are widely appreciated. Complimentary interior and exterior cleaning surprises many customers positively. A small number of customers noted areas for improvement, including more proactive status updates, occasional paint or trim concerns, and clearer communication on repair timelines, as shared directly in their feedback.

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Service Quality
Timeliness
Communication

"Excellent service and treatment. Can't say enough about the personal treatment and care. The main focus of ..." Read more

"... start to finish, the team demonstrated incredible professionalism and skill. My car needed to be taken apart and reassembled, which I initially worried about, ..." Read more

"... Dickson, TN to anyone in their service area! They are reliable, honest, and timely. The work they did on my car was high quality right down to the paint and detailing. ..." Read more

"Carls Collision changed my mind about body shops. Everyone there was so kind and helpful! They did a wonderful job on my Jeep after I hit a deer. They ..." Read more

"These guys are the absolute best! Amazing service and repair quality. They are fast, efficient and professional! 5 stars for sure!"

"They said it would take two weeks and actually it only took nine days. I was very satisfied with that."

"I was incredibly please with my experience. They finished the work well before the estimated completion date, were very helpful, they did a great job with ..." Read more

"I received the vehicle back a week before the expected date"

"... Collision is top notch. It's like it never happened. They were faster than they anticipated and I will never take my car anywhere else." Read more

"It was ready 2 days we thought it would take a lot longer"

"Customer service is exceptional at the least. They explained everything to me and contacted me regularly. Top ..." Read more

"... dealt with other collision shops in the past and their communication and quality does not even come close to Carls Collision" Read more

"Ill always use Carls - excellent job fixing truck and constant communication during the process."

"I really appreciate the phone call to keep me updated on the progress of the repairs!"

"Repairs are made and process was easy. Always available by phone."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication