Carl's Collision Center, Inc.

790reviews
1591 Bay Street,  Fall River,  MA  02724

In operation 32 years.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram
Tesla
Volvo

Reviews (790)

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Returned Clean

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My Experience

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My Experience

Fast service. Great job on my car

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Returned Clean

My Experience

Awesome people to deal with. Everything is done to perfection.

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Returned Clean

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I wouldnt knowing how my car was treated

Repair Quality

I have brought my cars previously to Carl’s Collision in the past and the quality of work has always appeared to be good. However this time around It looks like whoever was driving my car around abused it. I reset my trip mileage and average mpg before I dropped off the car and when I picked it up I noticed the car had been driven 2.3 miles with and averaged 3.3 miles per gallon. I regularly get 25 mpg so obviously whoever drove the car around abused it. Needless to say I’m not happy about it and will probably take my cars somewhere else in the future.

Customer Service

Returned Clean

My Experience

Everything from the very first contact to when we picked up the car was very courteous and professional. Theresa was exceptional at making us feel comfortable and welcome. She has A plus customer service skills. She made the situation as easy for us as possible. We also appreciated having transportation available when we dropped off the car and the text updates on it’s progress. We also advised our insurance agent how well we were treated and they were not surprised! We will recommend your shop whenever we have the opportunity. Thank you, Michael & Linda Fagan

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My Experience

Great repair,great service

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car's collision is the only place i trust to repair my cars,

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Fast, friendly and efficient. A little too fast, I wasn't able to adjust my schedule to pick up my finished car for a day.

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Returned Clean

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Very courteous staff. Excellent work and done in a timely fadhion

Customer Service

Very courteous staff and excelkent work done in a timely fashion

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My Experience

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My Experience

Great customer service Was worried my 2019 wouldn’t be the same It came out perfect

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I'll be back--but hopefully not soon or often.

Repair Quality

Car looks very good.

Customer Service

Service team was awesome.

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