Carolinas Collision Centers - Lexington
In operation 8 years.
Carolinas Collision at Capital of Lexington is known for its expertise, honesty and stellar service that we provide for all our customers. We place our customers needs and safety at the highest level. We are an ICAR Gold Class certified repair facility meaning we are trained in the most advanced technology.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was PERFECT!!! I am so satisfied with the outcome. Thank you so much!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely happy with the repairs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was traveling to Florida and was hit by something on the interstate and my car was towed there. The employees there were very helpful and accommodating.
Customer Service - 5.0/5.0 -
Employees were very helpful.
Returned Clean
My Experience - 5.0/5.0 -
I would recommend anyone to have their vehicles repaired at Capital of Lexington (Carolina Collision). Thank you Robert for great customer service. You give 100 percent to your costumers. Thank you!
My Experience - 5.0/5.0 -
Great communication, happy with service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Took to long causing rental car to be overdue
My Experience - 0.0/5.0 -
It was a very small area to repair. After it has been fixed, I can still see where it was hit. There is also 2 new bad spots. I have had several repairs done by other companies over the years and this repair was by far the worst job. I wouldn't recommend anyone going there. I would never choose Capital again.
My Experience - 0.0/5.0 -
Several issues will my truck. Had to return it back to be resolved. Been 2 months and my store was not fixed correctly. No one at Capital of Lexington really showed me any concern or acted like they cared. I had to text for updates. Asked many times for a call and only got one call the Friday 27th that evening to tell me that my truck was ready. When I arrived body shop closed. Had to call back Saturday 28 to tell them it was not fixed 100% correct they where closed. Returned it today and they acted like it was no big deal that they installed the wrong side mirror. Once again no one has every talked to me as if they cared about 2 plus months with my truck and original completion date was November 4th. I worked in customer service for 32 years and I feel that no one there cares about their customers. That is truly sad when you deal with something that people rely on everyday to get them around in. Something that holds someone's life in its ability to be safe and get them from one point to another. Sorry for long message but someone at Capital of Lexington needs to read this and understand how very little you valued a customer. Thank you Chris Casstevens 336-479-3275, just in case someone reads this and wants to talk.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
No verbal communication from them, wrong parts, no eye contact when I stopped by. Very poor consumer service, played the blame game.
Customer Service - 1.0/5.0 -
No consumer service skills at all
Returned Clean
My Experience - 5.0/5.0 -
I continue to use this body shop for the quality of their work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Done as said would be. Was kept informed as job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
Repair fender was great but went to pick up and door was not the way I left it and Rick the manager absolutely called me a liar to my face so we argued at the end had to bring back and buffed out. In the end being in customer service you do not talk to a customer that way and or before you actually know what's happening. In end it was buffed and back to the way I left. I get great service in garage but not sold on body shop.
Customer Service - 1.0/5.0 -
Manager Rick needs customer service training on speaking to customers
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and courteous during the estimate phase as well as the repairs. I’ll recommend you guys to anyone who needs body work repair.
My Experience - 5.0/5.0 -
The car looks amazing cant tell it was ever in an accident. They eveny washed and polished the car and cleaned the inside. Im very impressedjob well done!!!