Carolinas Collision Centers Rocky Mount
In operation 18 years.
I-Car Gold certified shop Repairing most make and models
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and prompt. Easy to work with.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Courteous staff
Likely to Recommend - 0.5/5.0 -
See my initial comment
Repair Quality - 2.5/5.0 -
The repair appears to be ok. However when I picked the car up the VSA warning light was on. It wasn’t on when I dropped the car off. I informed the service manager and he went back into the shop to get a scan tool however he did not bring that back and said that inject it when the car came in and it had an error code, though he brought no documentation to prove that and left me to resolve the problem on my own. I looked up on the Internet, what it could be and learned Your 2005 Acura TSX’s Vehicle Stability Assist (VSA) relies heavily on your brakes, steering, and wheel sensors. Since the light turned on immediately after bumper repairs, the body shop likely caused by one these ways:Damaged or Unplugged Wheel Speed Sensors: Located near each wheel, these sensors track how fast your tires are rotating. Technicians frequently unplug or accidentally pinch the wiring for these sensors when removing and reinstalling front and rear bumpers.Disconnected Battery: Removing the negative battery terminal to work on the car cuts power to the electronic control module. The VSA and ABS modules may have simply lost their "learned" zero-point calibration. I bought a scan tool on Amazon and scan the car. I got a code of 84.1 and use the scan tool to reset the sensors. That is no parts needed to be replaced. I feel the service manager was acting like a teenager trying to avoid accountability. I will likely never use Carolina Collision again.
Customer Service - 0.5/5.0 -
See my previous comment
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Glenn was very professional and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very professional
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car wash and inside cleaning was a very pleasant surprise, thanks
Customer Service - 5.0/5.0 -
Car wash and inside cleaning a pleasant surprise thsnks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick turnaround.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was pleased with the turn around time, the repairs look good and my car was washed. Thanks
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all did good work think you
Customer Service - 5.0/5.0 -
I will let some of my family members know about the good work you all did to my càr
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the service. Very professional staff. Carolina Collision has done amazing work for our vehicles in the past and will always trust their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They did a good job
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work done to repair the damage. Great communication. Pleasure to work with.