Carolinas Collision Centers Rocky Mount

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It looks good thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far the car runs & looks great, hopefully it continues that way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far the car looks and drives like new.

Customer Service - 5.0/5.0 -

There were multiple delays, but it wasn't their fault on their end. Also they kept me updated with the delays.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Every employee we met was pleasant, courteous, and helpful. And the repair really looks great. Thank you all very much.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic job and quick turnaround, and very friendly staff.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The front quarter panel that repaired is not flush on the vehicle. It is still bent inward. Paint looks great, disappointed that it was not repaired closer to original condition.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The body work was fine but the inside of my car was “dusty” with a white powder. I think it should have been wiped down.

Customer Service - 5.0/5.0 -

Very nice people!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did very well fixing my truck

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You always do a good job. Thank you

My Experience - 5.0/5.0 -

While it did take a longer time then expected totally worth it msJennifer Ohlinger made sure of that by updating me constantly on the status of the car and also making sure everything was done to my liking and to a quality standard I would like to thank her for her dedication

My Experience - 5.0/5.0 -

I appreciate the hard work and the extra mile and effort that the whole team worked towards while assisting me with my incident. Thank you guys so much!!! Stay blessed.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repaired area was as if a collision never happened. Great job.

Customer Service - 5.0/5.0 -

Professional

My Experience - 5.0/5.0 -

Everyone was friendly. Made me feel comfortable. Went above n beyond to get me back into my Chrysler Van in a timely manner. 100% satisfied with the work. On a scale of 1-10 they get 10+

Likely to Recommend - 5.0/5.0 -

Absolutely caring

Repair Quality - 5.0/5.0 -

These place has the most considerate caring people working there. I would recommend them very highly

Customer Service - 5.0/5.0 -

Very understanding

My Experience - 0.0/5.0 -

I was told “hopefully” the car would be ready by Friday. I understood that was not a guarantee. No one ever called to communicate anything. I kept getting text messages saying the eta would change. I called Tuesday and they said it would be ready Wednesday. The lady said she would call me amd let me know but i never heard heard anything. I called Wednesday morning and spoke to someone that said it was still scheduled to be ready today. I explained it was really important to be today bc I was going out of town Thursday morning. She said she would call me back to confirm. Never heard anything…. I called back and explained the situstion again at lunch and was transferred to a guy. I explained the whole thing to him again. He said he wasn’t the one handling my account but the guy that did was at lunch. I told him that was fine but to please call me back when he got back from lunch to confirm it would be ready today. No call Back…. I called at 4:30 to see if it was ready and they said it would be tomorrow. I was fuming but I calmly let the lady know I needed my car back today. She out me on hold and said it would be ready. No apology or basic acknowledgement of the problem. This whole thing was so frustrating. Communication and customer service are the easy things to do right. I don’t know much about it the body shop business but I assume there’s not a lot you can do if a part is out of stock or something like that. That is a hard problem to solve. Picking up the phone to over communicate and following up like you commit to is easy. I got to think there is a an easier way to do things. Honestly, I get the sense that the time I’m taking to provide this feedback is about 10x more time than someone there would take the time to care.

My Experience - 5.0/5.0 -

Excellent personnel that answered all my questions adequately

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was also done timely

Customer Service - 5.0/5.0

Returned Clean