Carriage Shoppe Inc.

4.9 (2,132reviews)
97%
327 S Link Ln,  Fort Collins,  CO  80524
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Shop AssistantSparkles

In operation 45 years, 33 years at this location.

Carriage Shoppe is a family owned auto repair business that has been serving the community since 1981. Our goal is to provide high quality repairs on a timely basis. Our customers are our highest priority! We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Scion
Toyota

Reviews (2,132)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight the exceptional body work, with vehicles returned looking brand new, and frequently commend the unexpected bonus of thorough interior and exterior cleaning. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. While most repairs were completed on time or early, a few customers noted delays, though these were often attributed to parts availability or insurance-related factors beyond the shop's control. A small number of customers raised concerns about paint quality, incomplete repairs, or inconsistent communication, reflecting areas where some felt the experience fell short of expectations. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"You cant improve on perfect. My brand new car that I damaged was restored to showroom condition and I couldnt be happier. The employees at Carriage ..." Read more
"... CS customer for 25 years, and it feels to me the customer service, professionalism and quality has decreased since the sale of the company to a National Firm. ..." Read more
"There were swirl marks left all over the truck. There was an excessive amount of polish left everywhere."
"Did a amazing job on my car. It's like my unfortunate situation never happened . Car looked amazing after the work done. And they ..." Read more
"... an amazing job with my vehicle. I also appreciate the excellent communication and effort in getting my repairs done as fast as possible." Read more
"I loved that we were kept in the loop during the entire repair. Carriage also remained personable, remembering our ..." Read more
"Was not provided updates. I called to see when the car would be done and got conflicting information as to when I could ..." Read more
"The communication was amazing, this experience made me want to use them again in the future!"
"I was constantly updated by them"

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Repair Quality

Customer Service

Returned Clean

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The change in ownership has not impacted the service or quality of work.

Repair Quality

Looks new

Customer Service

Got m a in and out very quickly.

Returned Clean

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Returned Clean

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Repair Quality

The team at the Carriage Shoppe always dose an amazing job. Unfortunately we have had to use the several times but that work always makes our vehicles look like new.

Customer Service

Returned Clean

My Experience

The service at Carriage Shoppe was way above what I expected! My car was beautifully fixed by Paul, and they even detailed the inside when they were done. I will totally refer them to everyone.

My Experience

Steve was amazing and responsive to work with, and his attention to detail and customer satisfaction was superb. The work done in the shop seems flawless, I’ve only had it back for 12 hours. Thank you Carriage Shoppe!

My Experience

Steve was very professional and patient explaining the process and my options. That made the whole experience easier and I appreciate the kindness of the staff.

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Returned Clean

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My Experience

My car looks great! Very professional and thorough staff. They wanted to ensure that I was fully satisfied with their work. I am! Thank you!

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Customer Service

My Experience

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Repair Quality

Staff is attentive, courteous and professional. They did a great job not only on my car, but also keeping me updated on the progress of the work.

Customer Service

My Experience

Everyone was so helpful, knowledgeable, kept me informed about the car’s progress and worked directly with my insurance company!! My car was detailed better than when I bought it from the lot. I highly recommend this company.

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Repair Quality

Very professional!! The workmanship was wonderful

Customer Service

Returned Clean

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Returned Clean

My Experience

Carriage Shoppe has always been our first choice if we have to have any body work done. They are always friendly and courteous and do an excellent job with keeping us updated as the work is in progress. They make a very unfortunate event painless. I would recommend Carriage Shoppe any day of the week and twice on Friday. Thank you so much h for everything!!

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Will refer to friends and family.

Customer Service

Returned Clean

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Highly recommend this company

Repair Quality

This company was the best example of how to treat customers. They set the standard for other companies 10 stars and above

Customer Service

The best example of costumer experience ever

Returned Clean

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Repair Quality

Initially I thought there would be updates but that proved not to be the case

Customer Service

Returned Clean