Kaizen - Fort Collins

5.0 (575reviews)

100%

(970) 305-8628

4235 South Mason Street, Fort Collins, CO 80525

100%

4235 South Mason Street
Fort Collins, CO 80525

Get Directions Website Email

About Kaizen - Fort Collins

4235 South Mason Street
Fort Collins, CO 80525

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (575)

Sort By:
Newest
Rating

512 Customers Rated

5 Stars

76.2% Complete

(438)
4 Stars

8% Complete

(46)
3 Stars

1% Complete

(6)
2 Stars

1.2% Complete

(7)
1 Star

0.7% Complete

(4)
< 1 Star

1.9% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, often by days or even weeks, which exceeded expectations. The staff is frequently described as friendly, professional, knowledgeable, and genuinely caring. Customers appreciate the regular updates via calls and texts throughout the repair process, noting it reduced stress and uncertainty. Repair quality is widely celebrated, with many remarking their vehicles looked brand new upon return. Several customers also noted the unexpected bonus of receiving a cleaned and detailed vehicle. A few customers mentioned minor issues such as missed dents, contradictory text notifications, or lingering residue, reflecting areas customers feel could be refined. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"... efficient and timely. They kept me updated along the way. The quality of the work is outstanding; my car looks absolutely amazing, like nothing ever happened. Im ..." Read more

"... repairs. They helped out when the car rental fell short. The repair work was outstanding and they went over and beyond with the care they took with my vehicle." Read more

"I had such a great experience here! They kept me updated throughout the whole repair process, which I really appreciated. The staff was friendly, ..." Read more

"Kaizen was the perfect balance between price, quality, and timeliness. The front office is friendly and did ..." Read more

"The quality of repair is exceptional."

"... with absolute customer satisfaction as their goal. The repairs were completed in a timely fashion with constant updates provided during the process. This company ..." Read more

"It was ready a whole week early and detailed!"

"... very friendly. Communication came early and often. Timelines were hit even ready a day early. They made things easy and stress free, even coordinating with ..." Read more

"The repair was completed over a week early and the repair looks great."

"Got done a week sooner than originally quoted. Would definitely come here again!"

"... They set the communication expectations right away; they texted me with updates and called me twice weekly with updates on my vehicle; this made me feel like ..." Read more

"... The repairs were completed in a timely fashion with constant updates provided during the process. This company takes pride in their work and it shows!!" Read more

"... cared about making a stressful situation easier. They took the time to explain everything clearly, answered all my questions, and made me feel completely at ..." Read more

"... Fort Collins Kaizen are professional in every way. They gave me consistent updates on the progress of my repairs. Drop off and pick up were seamless. Thank ..." Read more

"Clear and concise language for all directions and happenings. I knew everything that was happening with out having ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication