Kaizen - Fort Collins

5.0 (550reviews)

100%

(970) 305-8628

4235 South Mason Street, Fort Collins, CO 80525

100%

4235 South Mason Street
Fort Collins, CO 80525

Get Directions Website Email

About Kaizen - Fort Collins

4235 South Mason Street
Fort Collins, CO 80525

Get Directions Website Email

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (550)

Sort By:
Newest
Rating

491 Customers Rated

5 Stars

76.2% Complete

(419)
4 Stars

8% Complete

(44)
3 Stars

1.1% Complete

(6)
2 Stars

1.3% Complete

(7)
1 Star

0.7% Complete

(4)
< 1 Star

2% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, proactive communication, and impressive timeliness. Repairs are frequently described as exceeding expectations, with vehicles returned looking brand new and often detailed inside and out as a bonus. Customers highlight the friendly, professional, and knowledgeable staff who made stressful situations easy and stress-free. Regular updates via calls and texts kept customers informed throughout the repair process, which was widely appreciated. Many repairs were completed ahead of schedule, sometimes by a week or more, delighting customers. Coordination with insurance companies and rental car agencies was also commended for streamlining the experience. A few customers noted minor areas for improvement, including occasional inconsistencies between text and phone updates, missed damage on initial repairs, and one instance of a trim issue after pickup, all shared directly by customers in their feedback.

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Service Quality
Timeliness
Communication

"... efficient and timely. They kept me updated along the way. The quality of the work is outstanding; my car looks absolutely amazing, like nothing ever happened. Im ..." Read more

"This repair center is by far, the best in Northern Colorado!! I have had more than one occasion to utilize their services and have consistently ..." Read more

"... fixed after she got rear ended by a 2017 chevy Tahoe, the paint work on my trunk look beyond amazing! The crew there, did an amazing job getting my car ..." Read more

"... repairs. They helped out when the car rental fell short. The repair work was outstanding and they went over and beyond with the care they took with my vehicle." Read more

"... carefully. Communicated completely and competently. Matched paint of damaged trunk lid of vintage Mercedes with existing body perfectly. Also made minor repairs ..." Read more

"... very friendly. Communication came early and often. Timelines were hit even ready a day early. They made things easy and stress free, even coordinating with ..." Read more

"It was ready a whole week early and detailed!"

"My vehicle was ready was faster than I expected and my original quote was an incredibly good turn around ..." Read more

"Got done a week sooner than originally quoted. Would definitely come here again!"

"The repair was completed over a week early and the repair looks great."

"... They set the communication expectations right away; they texted me with updates and called me twice weekly with updates on my vehicle; this made me feel like ..." Read more

"... The repairs were completed in a timely fashion with constant updates provided during the process. This company takes pride in their work and it shows!!" Read more

"They give twice a week updates and were consistent with details of the repair."

"I was extremely impressed by the daily communication and updates on my vehicle. When I saw it after it ..." Read more

"Outstanding communication, friendly and honest interactions. The staff made me feel comfortable even though I ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication