Carriage Shoppe Inc.

4.9 (2,111reviews)
96%
327 S Link Ln,  Fort Collins,  CO  80524
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Shop AssistantSparkles

In operation 45 years, 33 years at this location.

Carriage Shoppe is a family owned auto repair business that has been serving the community since 1981. Our goal is to provide high quality repairs on a timely basis. Our customers are our highest priority! We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Scion
Toyota

Reviews (2,111)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive, transparent communication through texts, calls, and updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing upon vehicle return is a recurring delight mentioned across many reviews. A small number of customers noted concerns around paint quality, incomplete repairs, or communication gaps during delays, reflecting areas customers themselves have flagged for improvement.
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"... repair. When I came to pick it up, I was blown away. The body work is perfect paint matches beautifully and youd never know there was ever any damage. What ..." Read more
"... Fort Collins, most recently our 2020 Toyota Tacoma. Their work is always top-notch—the vehicles come back looking brand new. Everything is done quickly and professionally with ..." Read more
"... It's like my unfortunate situation never happened . Car looked amazing after the work done. And they were super friendly which made me so much ..." Read more
"They got my car looking brand new, and even vacuumed. It is part of the service! They were timely and ..." Read more
"Excellent!!! So much helpful and candid communication. Thank you!"
"... Carriage Shoppe was very professional and courteous! Alerting me every day about the status of the repairs was an unexpected service." Read more
"Was not provided updates. I called to see when the car would be done and got conflicting information as to when I could ..." Read more
"I had to call in to get an update on when to expect the repairs to be finished."

Likely to Recommend

Repair Quality

Great job! Very happy that my car is clean again.

Customer Service

They could not have done a better job.

Returned Clean

My Experience

My Experience

Great attention to communication and detail in workmanship! A job well done!

Likely to Recommend

Not sure. I have been loyal to this business for over 25 years.

Repair Quality

Customer Service

I thought Steve's follow-up lacked in answering questions for me and the price I ended up paying was more by over $300.00.

Returned Clean

My Experience

You can’t improve on perfect. My brand new car that I damaged was restored to showroom condition and I couldn’t be happier. The employees at Carriage Shoppe excel in customer satisfaction and professional service.

Likely to Recommend

Repair Quality

Pleasure to work with Carriage Shoppe and the vehicle looks perfect.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The communication was amazing, this experience made me want to use them again in the future!

Customer Service

Likely to Recommend

Repair Quality

Car looks absolutely great!

Customer Service

Good communication when I called for updates, but I wasn't sure why it all took so long. I realize that I don't know everything that goes into this re ordering parts and so forth.

Returned Clean

My Experience

My car looks like new again. Thank you. Great service!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Oh...I have be a CS customer for 25 years, and it feels to me the customer service, professionalism and quality has decreased since the sale of the company to a National Firm. I will be looking for other local body shops next time.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Awesome work. Great customer service

Customer Service

Returned Clean

Likely to Recommend

Been coming to you guys for years. Loyal client.

Repair Quality

Very fast, very professional.

Customer Service

Great! The team was efficient and polite.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nicely done!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for doing an amazing job with my vehicle. I also appreciate the excellent communication and effort in getting my repairs done as fast as possible.

My Experience

Likely to Recommend

Repair Quality

The folks at Carriage Shoppe even fixed something that wasn’t on the list to be fixed-didn’t even mention to me that they had done it-removed some zip-ties I’d used to reattach the rear driver’s side fender.

Customer Service

Returned Clean

My Experience

The Carriage Shoppe did a great job repairing my 4Runner. It looks great!