Carrillo & Sons Collision Center - Santee

4.9 (166reviews)
100%
10011 Prospect Ave,  Santee,  CA  92071
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In operation 45 years, 3 years at this location.

"One of San Diego's Finest Woman Owned Collision Centers" We have been in business since 1981, my 3 sons, my husband and myself are all actively working on the business . All of our work has a lifetime guarantee, Our promise: always do the best job, while giving you the best of customer service ever!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM Basic
Hyundai
Jeep
Kia
Ram
Call
Email

Reviews (166)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, showroom-quality, and making vehicles look brand new. Communication is a standout strength, with customers highlighting frequent, proactive updates throughout the repair process that eased stress and built trust. Timeliness is another key highlight, as many customers noted their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff received widespread appreciation. A few customers noted isolated concerns such as minor quality oversights at pickup and occasional miscommunication, as mentioned directly in their feedback. Overall, the shop earns strong loyalty and referrals from its customer base.
AI-Generated from reviews written in the last 12 months
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"The quality of work they do is unsurpassed."
"Flawless work! They fixed the dent on my fender and door perfectly — even the paint matched. Staff were so ..." Read more
"Carrillo and Sons is incredible! From start to finish, they were attentive to every detail, set expectations with us so we knew what was happening, and the repair ..." Read more
"... charge and kept me very much informed along the way. The workmanship is perfect and done in a very timely manner. During the repair, it was discovered that a previous ..." Read more
"Excellent service and professionalism! They detailed the vehicle and gave a lifetime service for the paint job! That's commitment."
"Vehicle was ready much earlier than expected! Was told Tuesday, it was ready by the Friday before!"
"... us continuous updates on our vehicle status, and they were able to fix it 10 days earlier than the original estimate. Also, they worked quickly with insurance ..." Read more
"Truck was ready before the date"
"Communication was on point was kept informed throughout the whole process."
"Consistent communication and details on the repair and process"
"... is the best. They were professional, timely, and kept me updated every step of the way." Read more
"I loved how informed you kept me"
"... which others are measured by. Right from the start they took charge and kept me very much informed along the way. The workmanship is perfect and done in a very ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ken was not helpful and at times rude. My car was in for 6 week always told waiting for parts or twice that parts got broken on shipping. Bad, bad process. I only had a month of cst rental on insurance and had to pay the extra weeks out of pocket because service couldn't seem to get parts as far as I was concerned all parts should have been in hand before job started will never use Carillos again and I have used them for 20 yrs but I used the former Carillos which was good this Carillos and sons is awful However work done appears to be ok

Response from Carrillo & Sons Collision Center - Santee, 09/17/26

We are very sorry to hear that you were not satisfied with your experience at Carrillo & Sons Collision Center. Throughout the repair process, our team made every effort to keep communication open and provide updates as information became available, even when those updates involved delays or circumstances outside of our direct control. You were advised that the target delivery date for your vehicle was September 19, 2026. The type of replacement parts authorized for your vehicle is determined by your insurance company and the terms of your policy. In this case, your insurance carrier authorized used parts and also determined the sourcing locations. Unfortunately, there were delays due to shipping distance, and one of the parts arrived damaged. In addition, the rear body panel required for your repair was on back order for approximately two weeks. Some of these issues could not be identified until the repair process was underway, which meant replacement parts could not have been ordered in advance. The final cost of your repairs was a little over $16,000, and the repair process took approximately six weeks. Considering the extent of the repairs, parts sourcing, the two-week back order, and required repair procedures, our team worked diligently to complete the vehicle as efficiently as possible without compromising the quality or safety of the repair. Your vehicle was released to you on September 16, 2026, three days before the target delivery date, and before Carrillo & Sons Collision Center had received final payment in full. We chose to release the vehicle as a customer-service gesture and in good faith that your insurance company would issue payment for the outstanding final supplement. Most importantly, you can be confident that your vehicle was repaired professionally and that the necessary safety systems and functions were addressed as part of the repair process.

Likely to Recommend

Repair Quality

I appreciate David very much. Awesome communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I absolutely recommend to everyone.

Repair Quality

I’m so happy to have my car back, and looking so perfect

Customer Service

Can kept me informed every step of the way. It was absolutely wonderful how much communication I received.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When we arrived at the shop to pick up the car, there were visible misalignments in the fender and the bumper was poorly attached. Belle and Ken helped get these issues resolved, but we ended up spending over an hour at the shop. I appreciated that the car was ready ahead of the original quoted date, but I wish it had been done right the first time, with more attention to detail, instead of leaving me to catch the issues myself. Once we got home, we also found trash in the back seat.

Customer Service

Belle was attentive, responsive, and easy to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Y’all were very kind and very professional. Ken kept me informed every step of the way. I appreciated that so much.

Customer Service

I loved how informed you kept me

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

There was a little bit of a miscommunication in the beginning but it was cleared up in the end. Daniel Carrillo was fabulous.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We are very impressed with Carrillo & Sons and DEFINITELY will be spreading the word. If we ever need auto body repairs again, we will be returning.

Repair Quality

Incredible service!!!

Customer Service

Belle and Ken were professional, courteous, kind, communicative, welcoming, helpful, and overall fanatstic!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really impressive staff! The front office gave us continuous updates on our vehicle status, and they were able to fix it 10 days earlier than the original estimate. Also, they worked quickly with insurance so I didn’t have to. The van looks like new, and they repainted and completely detailed inside the van, they went above and beyond!

My Experience

They made it very easy. Everyone in the office is so nice and answered any questions we had. Our 2025 Yukon Denali looks like it did the day we bought it. I really like how they used only OEM parts.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job! Thank you!

Likely to Recommend

Repair Quality

Great job and service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This shop should be the standard to which others are measured by. Right from the start they took charge and kept me very much informed along the way. The workmanship is perfect and done in a very timely manner. During the repair, it was discovered that a previous windshield replacement had leaked and rusted out metal that holds the glass in. Carrillo and Sons assisted me and worked with Safelight through their warranty program. (Shoutout to Safelite glass as they totally honored their lifetime warranty). I could not be happier with Carrillo and Sons. 10/10

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always excellent service.

Customer Service

Friendly and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service and work repairing the damage to my car. Thanks

Customer Service

David was very easy to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always appreciate the team and taking care of my vehicle as well as the communication! Will continue to be a customer and refer friends and family.

Customer Service

Belle is always great at staying in touch and following up on progress and findings

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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