Carrillo and Sons Collision Center

4.9 (1,332reviews)
97%
5835 Mission Gorge Road,  San Diego,  CA  92120

In operation 45 years, 26 years at this location.

"One of San Diego's Finest Woman Owned Collision Centers" We have been in busines since 1981, my 3 sons, my husband and myself are all acitvely working on the business . All of our work has a lifetime guarantee, Our promise: always do the best job, while giving you the best of customer service ever Online Booking of Appoiuntments is for estimates only.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,332)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding customer service, professionalism, and genuine care. Communication throughout the repair process is a standout strength, with customers appreciating frequent text and email updates at every stage. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising and delighting customers. A few customers noted areas for improvement, including occasional delays, minor quality control issues such as unplugged sensors or missing clips, and some communication challenges when scheduling. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
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"... excellent. Their customer service is exceptional, and their workmanship is of the highest quality. They use premium parts and paint, and their skilled ..." Read more
"Great experience! Friendly staff, amazing communication, very detailed work. Will recommend to friends and family!"
"... experience. I was kept apprised of the progress, the completed work was impeccable. I would highly recommend!" Read more
"... and the experience was smooth from start to finish. Excellent quality on the repair and they really seem to care about their craft." Read more
"IT WAS A DAY EARLY. WONDERFUL, BECAUSE I DIDN'T HAVE ANOTHER CAR."
"... great experience. The service was exceptional and my car was ready ahead of schedule." Read more
"Job was done well and early."
"took a little longer than anticipated but with a logical explanation"
"My car was ready ahead of schedule and they updated me regularly during the repair process."
"My entire experience was fabulous. Great communication, prompt responses, quick turn around in the shops part of repairing damage. Delayed by ..." Read more
"Communication was outstanding throughout the entire process"
"... off to pick up, this was an extremely easy process. Communication was excellent throughout." Read more
"Your customer service is outstanding. I was kept informed every step of the way!"
"Excellent customer service - great attention to detail, transparency and communication"

Likely to Recommend

Repair Quality

Only issue is my front collision sensor stopped working properly once the grille was reinstalllled

Customer Service

My Experience

As always, you provided excellent service, and most importantly did the repairs quickly with exceptional workmanship. I do have one question. Do you lay on a clear coat on the areas repaired? It wasn’t clear on the invoice. Just curious. Gerry Vallar

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My Experience

Amazing

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Repair Quality

Customer Service

Returned Clean

My Experience

I am very satisfied with all aspects of this job. Core competence prevails at every level, including very reasonable pricing. This company has EARNED my trust.

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Repair Quality

Customer Service

Returned Clean

My Experience

Always do great works

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Repair Quality

Always do great work

Customer Service

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Repair Quality

We have used Carrillo and Sons a few times over the years. Every time they have done a wonderful job. There were just two things we were disappointed about since they closed their Adams Ave location. One was that they do not offer you a ride home anymore and the second being a 3% charge for using a credit card.

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent repair. Thank you Ken and David! Don and Anne

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A friend took your card she was so impressed

Repair Quality

The Honda is like new!!

Customer Service

Great work, prompt! Ken and David awesome!

Likely to Recommend

Gracias

Repair Quality

Me gustó mucho como dejaron el vehículo. Muchas gracias

Customer Service

Estoy muy satisfecha con su trabajo. De antemano muchas muchas gracias

Returned Clean

My Experience

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Customer Service

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Returned Clean

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Returned Clean

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Repair Quality

Great work, great communication.

Customer Service

Returned Clean

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Absolutely yes! I wouldn’t recommend anyone else! You are the best. And I have my friend Ina Luck, for recommending you to me!!

Repair Quality

The work done on my car really pleased me.

Customer Service

Your customer service is outstanding. I was kept informed every step of the way!

Returned Clean

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Customer Service

Returned Clean

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I’ve had multiple repairs over the years and always come back to have work done at your shop. As long as I’m in SD county, I will come back.

Repair Quality

Everything was painted and assembled correctly within four days.

Customer Service

Ken and Belle were great at the front office. Tony took care of the finishing touches.

Returned Clean

My Experience

Great job and great staff

Likely to Recommend

Repair Quality

This is has been the smoothest process I’ve ever had with a repair show. They made things super easy and it felt like they were taking care of me. I really appreciate this service.

Customer Service