Carrillo and Sons Collision Center

4.9 (1,347reviews)
97%
5835 Mission Gorge Road,  San Diego,  CA  92120

In operation 45 years, 26 years at this location.

"One of San Diego's Finest Woman Owned Collision Centers" We have been in busines since 1981, my 3 sons, my husband and myself are all acitvely working on the business . All of our work has a lifetime guarantee, Our promise: always do the best job, while giving you the best of customer service ever Online Booking of Appoiuntments is for estimates only.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,347)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, outstanding communication, and timely repairs. Many highlight that vehicles were returned ahead of schedule, often looking brand new. The repair work is frequently described as professional, detailed, and impeccable. Customers appreciate being kept informed at every step through texts, emails, and calls. The friendly, knowledgeable, and caring staff are repeatedly commended for making stressful situations smooth and stress-free. Several customers note they are repeat clients and enthusiastically recommend the shop to friends and family. A few customers mentioned areas for improvement, including occasional delays, minor quality control issues such as sensors left unplugged or missing parts, and requests for better upfront timeline projections, all noted directly from their feedback.
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"... always handled with care from start to finish and the quality of the work is exceptional." Read more
"... was the smoothest repair Ive ever experienced and the workmanship was fantastic. I have become a lifetime Carrillo customer going ..." Read more
"... couple times for body repair and scratch repair. This is the most honest reliable company Ive ever used. Ive been sent to other companies for body repair ..." Read more
"Best body shop Ive ever dealt with! Unbelievable place to work with especially under ..." Read more
"... experience. I was kept apprised of the progress, the completed work was impeccable. I would highly recommend!" Read more
"IT WAS A DAY EARLY. WONDERFUL, BECAUSE I DIDN'T HAVE ANOTHER CAR."
"My car was done a week before promised and I was thrilled!"
"... great experience. The service was exceptional and my car was ready ahead of schedule." Read more
"took a little longer than anticipated but with a logical explanation"
"Kind of - it was initially supposed to be Monday or Tuesday, then it was Monday, then they pushed to back to Tues by 9 am, then it ..." Read more
"... made everything so much easier and less stressful. The communication was clear and timely, and they kept me informed every step of the way. The whole process was smooth, ..." Read more
"Great experience! Friendly staff, amazing communication, very detailed work. Will recommend to friends and family!"
"Communication was outstanding throughout the entire process"
"Excellent customer service - great attention to detail, transparency and communication"
"excellent repair, timely, excellent customer service, communication about the progress was amazing. Excellent company to do our repair"

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Repair Quality

David was great and the car looks fabulous!

Customer Service

Returned Clean

My Experience

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Have known of them for years. Excellent reputation, deserved as best i can tell.

Customer Service

The gift bag was a cute idea.

Returned Clean

My Experience

Wonderful and professional work and experience

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My Experience

Excellent job. This is my second car in the last 6 years and they did an excellent job.

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Great job

Customer Service

Nice!

Returned Clean

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My Experience

You all were solid as (unfortunately) usual! Thanks!!

My Experience

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Returned Clean

My Experience

Excellent service.

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will refer to friends and relatives

Repair Quality

excellent repair, timely, excellent customer service, communication about the progress was amazing. Excellent company to do our repair

Customer Service

excellent customer service, friendly and prompt and easy to work with

My Experience

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Returned Clean

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I’ve used Carrillo and sons a couple times for body repair and scratch repair. This is the most honest reliable company I’ve ever used. I’ve been sent to other companies for body repair that the Insurance sent me to, there is no comparison. You have the right to choose who does your work, I highly recommend you choose them.

Customer Service

Customer service from this family owned company is so personal. Such a big difference than going to corporate companies.

Returned Clean

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Without knowing how costs compare to other auto shops, we would recommend Carillos.

Repair Quality

Everything looks good so far.

Customer Service

Everyone was professional and kind. Communication was good.

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Repair Quality

I’ve had my vehicle repaired at Carrillo & Sons Collision twice, both times for scratches and paint damage on the bumpers. Both experiences were smooth and easy. David was the person I worked with on both occasions, and he was always helpful and took the time to answer all of my questions and concerns. The quality of their work was excellent, and the bumpers came out looking great. I really appreciate David and the entire team for their professionalism and excellent customer service. I highly recommend Carrillo & Sons Collision!

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Only issue is my front collision sensor stopped working properly once the grille was reinstalllled

Customer Service

My Experience

As always, you provided excellent service, and most importantly did the repairs quickly with exceptional workmanship. I do have one question. Do you lay on a clear coat on the areas repaired? It wasn’t clear on the invoice. Just curious. Gerry Vallar

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My Experience

Amazing

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Returned Clean

My Experience

I am very satisfied with all aspects of this job. Core competence prevails at every level, including very reasonable pricing. This company has EARNED my trust.

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Customer Service

Returned Clean