CARSTAR Auto Body of Cary

4.9 (1,769reviews)
98%
8230 Chapel Hill Road,  Cary,  NC  27513
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Shop AssistantSparkles

In operation 8 years.

Carstar Autobody of Cary is Located at 8230 chapel hill road, We are a full service collision repair shop. Equipped with the latest tools to repair todays vehicles

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,769)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new. Staff are widely commended for being friendly, professional, and knowledgeable. Customers highlight the proactive and transparent communication through calls and texts throughout the repair process. Many repairs were completed ahead of schedule, which customers greatly appreciated. Vehicles were often returned cleaned inside and out, exceeding expectations. A few customers noted minor issues upon pickup, such as small misalignments or overlooked items, though these were promptly resolved by the team. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Superb work! Communication was terrific, and my Pathfinder was repaired lickety-split. The whole ..." Read more
"The work was a 10 out of 10. Ive been to other body shops and had to return a few times to get the ..." Read more
"This company is top notch. Very satisfied with customer service and autobody repairs. I would definitely ..." Read more
"Carstar went above and beyond to restore the paint on my 2000 Toyota Landcruiser. It had more hail damage ..." Read more
"Carstar is by far the best repair shop I have dealt with, work wise and customer service! They all went ..." Read more
"Early by a week"
"Awesome job. My 4runner looks fantastic. I am also so impressed how quickly the work was completed. Thank so much. You guys totally exceeded ..." Read more
"Ready two days early"
"My car was one to two weeks after the estimated date and then it was back in the shop for another ..." Read more
"My vehicle was ready earlier than promised."
"... Thanksgiving and the car was finished as promised. The communication was fantastic and we were constantly informed of the progress" Read more
"Communication was swift and efficient keeping me up to date"
"Cant say enough about the customer service. Even the status emails were great and always spot-on with ..." Read more
"Their Customer Service was amongst the best that I received in recent years, they left nothing to be ..." Read more
"Carstar was very professional. They kept me informed every step and made this process less stressful."

My Experience

Likely to Recommend

Repair Quality

Carstar is by far the best repair shop I have dealt with, work wise and customer service! They all went above and beyond. I appreciate communication while dealing with my vehicle.

Customer Service

Returned Clean

Likely to Recommend

Work was done well and staff was easy to deal with.

Repair Quality

The repair process had been getting delayed I assume most likely because my car wasn't needed until the part was painted. Once it was brought to Crystal's attention the matter was quickly resolved.

Customer Service

Very responsive to phone calls and addressing delays.

Returned Clean

Likely to Recommend

Repair Quality

Always courteous, keeping us informed of time frame, status, etc. And I was able to return my Enterprise rental (from Bass Pro Shops location in Cary) to Carstar when I picked up my car.

Customer Service

Friendly, kept me informed. Gave me a quote on a separate matter that I requested at drop off.

Likely to Recommend

Repair Quality

Very friendly and competent staff. Job was done in estimated time frame. The whole process was handled in a friendly, professional manner. Would recommend to anyone needing car repair. The interaction between Enterprise Car Rental was seamless. Great job all around!

Customer Service

See previous comments

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Service was efficient! I am very satisfied, and the everyone I had the pleasure of talking to was amazing and very kind!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Overall everything was great. They had no control of parts being available.

Repair Quality

As always CarStar does top rated work. I am very pleased.

Customer Service

Everyone was very pleasant and amenable to my needs.

Likely to Recommend

Repair Quality

The repair looks great. It is obvious that much was taken during the repair process.

Customer Service

The communications were topnotch. I really appreciated the simple and frequent text updates.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

They were great, surprisingly very easy

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

CARSTAR Autobody Of Cary repaired the damage to my car completely and much faster than I expected. I highly recommend them to anyone needing collision repair.

My Experience

My repair job was done very professionally and within the promised time ! I am extremely satisfied with their service.

Likely to Recommend

Repair Quality

Everything worked perfectly: they were on time , quality of work was excellent and they even washed inside of my car before returning it to me !! Awesome job and customer service!

Customer Service

Likely to Recommend

Already spread the word about Carstar.

Repair Quality

Carstar is winning team! Every bit of the process was spectacular, from customer service to repairs to clean-up to the perfection of the overall job.

Customer Service

Can’t say enough about the customer service. Even the status emails were great and always spot-on with estimates of the timeline. Every question answered every step of the way.

Returned Clean

Likely to Recommend

Repair Quality

This company is top notch. Very satisfied with customer service and autobody repairs. I would definitely recommend them.

Customer Service

My Experience

Exemplary service experience. Beautiful repair to my Pilot. Front desk lady was extremely cordial and helpful. Everything was easy and I would highly recommend Carstar.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean