CARSTAR Auto Body of Smithfield
In operation 11 years, 9 years at this location.
Carstar Auto Body of Smithfield is a family owned collision repair business. Our goal is to provide the highest quality repairs and customer service to everyone. We provide a high level of communication throughout the repair process including text and email messaging with our customers. WE also offer the convenience of online photo estimating.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The customer service was great, they called and gave an update on my car.I'm truly satisfied with the quality work that was done.
My Experience - 5.0/5.0 -
I really appreciate how Lendell went over every single thing that was done to my vehicle.
My Experience - 5.0/5.0 -
Professional and friendly, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was repaired and put back together like it was brand new. On a side note, I had a SRS light on my dash when I brought my car in. After all the repairs done to my vehicle and the recalibration that light is no longer there. Which makes me believe the dealership that I bought the vehicle from was lying to me and trying to get extra money out of my pocket. This has nothing to do with Carstar Auto body of Smithfield they just fixed an additional problem probably without even knowing. The problem with the dealership will be something I'll have to handle on a different day. With all that said thank you once again for repairing my vehicle.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good job would highly recommend thank yall for everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paint looked great and vehicle was clean at time of pickup
Customer Service - 5.0/5.0 -
Lidell was very helpful and kept me informed throughout the repairs. I have had my personal vehicles repaired here before and have been very satisfied with the service
Returned Clean
My Experience - 5.0/5.0 -
Explain everything so I would understand
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0 -
Folks communicate very well and manage expectations
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looked brand new and I was so surprised that y’all detailed the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lidell greeted me with a smile and welcomed me. We chatted for a few minutes and it was like talking to an old friend. He made sure he kept me updated on the progress. He did a wonderful job on my KIA. Lidell provided excellent customer service. I will definitely recommend him to anyone who needs body work on their vehicle
Likely to Recommend - 5.0/5.0 -
I only send my friends to people I trust. They did a wonderful job.
Repair Quality - 5.0/5.0 -
I was notified of the progression of the work. When my Kia was finished it looked wonderful, just like a brand new car.
Customer Service - 5.0/5.0 -
Great customer service! Lidell made you feel like an old friend. I felt like I could hand him my keys and trust him to treat me right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Especially with communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was explained good and it was easy getting a rental and insurance involved with carstar they took care of everything for me. Made it a easy process and they did an amazing job on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast reliable service would recommend to anyone with auto body repairs
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for providing a high quality repair and excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend this company because they were very friendly and professional in their work; plus, my car looks like new.
Repair Quality - 5.0/5.0 -
The employees was so professional and kind, the problem was solved completely and they explained me everything about the car reparations
Customer Service - 5.0/5.0 -
The service was top-notch. They were attentive and helped me coordinate everything necessary for the rental vehicle.