CARSTAR Auto Body of Smithfield
In operation 11 years, 9 years at this location.
Carstar Auto Body of Smithfield is a family owned collision repair business. Our goal is to provide the highest quality repairs and customer service to everyone. We provide a high level of communication throughout the repair process including text and email messaging with our customers. WE also offer the convenience of online photo estimating.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Explain everything so I would understand
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0 -
Folks communicate very well and manage expectations
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looked brand new and I was so surprised that y’all detailed the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks brand new.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lidell greeted me with a smile and welcomed me. We chatted for a few minutes and it was like talking to an old friend. He made sure he kept me updated on the progress. He did a wonderful job on my KIA. Lidell provided excellent customer service. I will definitely recommend him to anyone who needs body work on their vehicle
Likely to Recommend - 5.0/5.0 -
I only send my friends to people I trust. They did a wonderful job.
Repair Quality - 5.0/5.0 -
I was notified of the progression of the work. When my Kia was finished it looked wonderful, just like a brand new car.
Customer Service - 5.0/5.0 -
Great customer service! Lidell made you feel like an old friend. I felt like I could hand him my keys and trust him to treat me right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Especially with communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was explained good and it was easy getting a rental and insurance involved with carstar they took care of everything for me. Made it a easy process and they did an amazing job on my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast reliable service would recommend to anyone with auto body repairs
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for providing a high quality repair and excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend this company because they were very friendly and professional in their work; plus, my car looks like new.
Repair Quality - 5.0/5.0 -
The employees was so professional and kind, the problem was solved completely and they explained me everything about the car reparations
Customer Service - 5.0/5.0 -
The service was top-notch. They were attentive and helped me coordinate everything necessary for the rental vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
8 assuming I am satisfied after the issue is fixed
Repair Quality - 2.5/5.0 -
not satisfied as there were 2 nicks in the bumper on pick up but i have contacted the location and am returning the vehicle to have them fix it
Customer Service - 5.0/5.0 -
the staff was all very kind and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This body shop was amazing to work with. They were very communicative throughout the entire process, and friendly from the moment I walked in. I worked with Ledell, and he explained everything he had to do to my car with a very positive attitude, and answered any questions that I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible service and great repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done very good I saw a small spot that needed to be fixed they did it while I was there, just a small print needed to be done and it was. I want to thank you for getting my truck done fast, I didn't like driving the rental
Likely to Recommend - 5.0/5.0 -
I will send people to you when someone needs work done
Repair Quality - 5.0/5.0 -
I like the work that was done
Customer Service - 5.0/5.0 -
Helpful and friendly