CARSTAR Avalon Collision Rialto
In operation 3 years.
At CARSTAR Avalon Rialto, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Rialto, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The backup camera is not aligned. I requested this be checked due to the impact of the hit.
My Experience - 5.0/5.0 -
The staff were courteous and the repair was quick. Great job.
Likely to Recommend - 5.0/5.0 -
Great service.
Repair Quality - 5.0/5.0 -
The repair was done professionally and in a timely manner. I didn't have to wait long to get my car back.
Customer Service - 5.0/5.0 -
Customer service was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Customer Service
Customer Service - 5.0/5.0 -
Fast service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The experience I had at carstar rialto was nothing I would ever wish on my family or friends. I will not be recommending this company and will be avoiding future business with car star. Here is my full experience First my car was supposed to be ready Jan 5th. I picked up my car today. After multiple texts telling me my car was ready then calling to confirm pick up and being told numerous times it wasn’t ready and to not pay any attention to texts but when I first spoke with car star they told me texts would keep me updated on status of my car and let me know when it was ready. So contradictory at its best. Then they finally tell me it ready then later that day call me and tell me in fact it’s not ready but I had already turned in my rental car my insurance paid for. Then the manager Ricky calls me apologized and said to come to the shop he will have a rental car there for me while they find my car. My husband drives me down and I let the lady at front desk I’m here to pick up a rental car. She was very rude and acted like I was an idiot where we told me they don’t have rental cars here: I tried to let her know that I just got off the phone with the manager Ricky but she argued with me. Then called Ricky who said oh I don’t have one here but we can take you to enterprise. Very bad communication. So my husband drove me to enterprise where I sat for 2 hours. I called and spoke with gabby 4 times who was trying to get an email of confirmation form owner sent to enterprise who refused to give me a car without the email. I then called Fontana car star whose manager finally helped me and was very wonderful. He made a call and within 10 minutes I was driving away. I got a call from the manager who told me he was very sorry and assured me he would call me the next day to let me know status of my car: that was on day last week; I never heard from him. He never called me. I was told my car would take no more than 2-3 days. I called Monday after not heeding anything where they told me my car would be ready end of the day. I got a call telling me now it would be Tuesday end of the day. I finally picked up my car today Wednesday Jan 24th. When picked duo my car the hood was on completely wrong and crooked. They had to take it back to shop once again and I had to wait once again. Finally I was able to drive away. Let it also be noted that they charged an extra $3000 and put me through hell. So like I said I will never be back as a customer.
Likely to Recommend - 0.5/5.0 -
Would never return or recommend
Repair Quality - 2.5/5.0 -
The repair is good but everything about my experience was horrific
Customer Service - 0.5/5.0 -
Front desk lady was rude, I was told different things from manager and general manager. My car was 23 days after they said it would be completed
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very polite and pleasant and very helpful. I was kept updated and CARSTAR was on target with the work. Professional job. No stress.
Likely to Recommend - 5.0/5.0 -
Overall better than other places I have been to.
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Very friendly and accommodating staff
Returned Clean
My Experience - 5.0/5.0 -
Made the process so easy especially while I travel a lot for work your team was able to accommodate me thru the process and work around my schedule. Truly appreciate you guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of repairs are phenomenal, vehicle was repaired quickly.Their office staff is the best I've ever experienced in the automotive industry.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service, just wanna thank everyone who helped me out. Big thank you to Ryan 🤝🏼
Returned Clean
My Experience - 5.0/5.0 -
The staff at Carstar Avalon Collision are so caring, and sympathetic. I bought my wrecked car in for an estimate and everyone there provided excellent customer service. My car was totaled so I can't comment on how repairs are done but Ricky and Ryan explained exactly what would need to be done and why it would be so expensive. I would recommend this company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very pleasant and accommodating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the amazing service! Always so helpful and attentive. I received a call after every update done to my vehicle and it made me feel secure and gave the reassurance I needed. All in all this was the best experience and I will be recommending you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
There were a couple minor flaws in the painted fender, but overall not bad.
Customer Service - 0.5/5.0 -
If you contact them, they are very pleasant. But they are very unprofessional about contacting you. Also, I had 2 claims which were documented and diagramed when I dropped off the car, but when I came to pick up my car after 2 weeks, only one was completed. They apologized and said it would be completed before the weekend. It wasn’t and no one from the shop contacted me. I was very disappointed in my overall experience with this shop and asked State Farm to reach out to them to have them possibly waive one of my deductibles and the manager refused. I will never use CarStar again, very unprofessional.
Returned Clean
My Experience - 5.0/5.0 -
Continue GREAT customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome customer service. The staff was very friendly. This is my second experience with car star and both have been great! I appreciate that my car was cleaned and the work was awesome, car looks as good as new! I hope that I won’t have to get my car repaired in the future, but if I do Car Star will be the first call.