Caliber - Rialto

4.8 (6,912reviews)
97%
421 West Rialto Avenue,  Rialto,  CA  92376

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (6,912)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new. The repair team demonstrated exceptional professionalism and attention to detail across all jobs. Communication was a standout strength, with customers appreciating frequent text message updates throughout the repair process, making stressful situations feel smooth and manageable. Timeliness was another highlight, as numerous customers reported receiving their vehicles ahead of the promised date. A few customers noted areas for improvement, including occasional delays, cleanliness of vehicles upon return, and isolated concerns about fitment or parts quality. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"Got my truck back 21 days before the expected pickup date and all the work is proper. Thank you guys again."
"My vehicle was completed before the expected completion date."
"My car was ready 4 days before the estimated date."
"Excellent customer service, everything was done in a timely manner, was quicker than I expected."
"Service was amazing and got my car back a day early than expected time."
"... Caliber Collision were so extremely helpful and kind. They texted me periodically about updates on my vehicle, and when I asked for further information; ..." Read more
"I was getting constant communication even if it was just to tell me the parts hasnt been found for my ..." Read more
"We were informed beyond a 10 scale rating. This eased our stress about being without a vehicle during ..." Read more

My Experience

Looks like there wasn't even any damage. Very good work.

My Experience

Your Estimator,Jason Jimenez was outstanding in explaining and overlooking the quality control of service done to my car! I was extremely pleased with the experience !My car was so clean and shiny!!Thank you!! so much!

My Experience

Awesome every time I am here! Outstanding

My Experience

very nice people

My Experience

Great communication on updates during repair process.

My Experience

Good job , thank you

My Experience

They were fast to repair the vehicle and kept me updated all through the process. Really helpful team

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Customer Service

Returned Clean

My Experience

I had a great experience working with Manuel L. at Caliber Collision. From start to finish, he was friendly, professional, and kept me informed throughout the repair process on my Tacoma. He took the time to answer all of my questions, made sure everything was handled smoothly, and genuinely cared about providing excellent customer service. My truck came back looking fantastic, and I couldn’t be happier with the quality of the repairs. Thank you, Manuel, for making what could have been a stressful experience so easy. I highly recommend asking for Manuel if you need repairs at Caliber Collision!

Likely to Recommend

Repair Quality

I had an excellent experience with Caliber Collision Rialto, thanks to Manuel. He was professional, friendly, and kept me updated throughout the entire repair process. He made everything easy and stress-free, and my truck came out looking amazing. I truly appreciate his outstanding customer service and highly recommend Manuel and the team at Caliber Collision Rialto. Thank you again!

Customer Service

Returned Clean

My Experience

Excellent promt service,

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Excellent prompt service

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My Experience

Repair was completed promptly.. Repair was completed to my satisfaction.

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All exceptional.

Customer Service

Kept in communication and notified me how the progress was going, very appreciated. All exceptional staff.

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Customer Service

Returned Clean

My Experience

Im extremely, how do I say EXCITED! In more ways than one as I step foot in this place from the receptionist to Eddie! The man with the plan!! There isn’t any better place let alone no better service provider like Eddie. Be patient if it’s taking longer, you won’t be disappointed! Talk about making sure everything isn’t just completed but is running in top performance! If you need a place to get any service done, the right way not the half fast way, come here you won’t be disappointed!!! Thank you again Caliber Collision!

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Customer Service

My Experience

Manny did an excellent job keeping me updated and went above and beyond to have the needed work completed; thank you Manny. And a thank you to Letty for her professionalism.

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My Experience

The representative who assisted me was very kind & helpful .. I will definitely come back if the situation ever arises

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Repair Quality

I got updated step-by-step. My vehicle was done way before time. Very happy with the work.

Customer Service

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Repair Quality

My car was done quickly. Staff was friendly and knowledgeable and communicated with me through the whole process. Manny was very helpful.

Customer Service

Returned Clean