CARSTAR Avalon Rancho Cucamonga
In operation 19 years, 18 years at this location.
Our location in Rancho Cucamonga is on a big beautiful property, with nice office space. We offer services to all vehicles and work with any Insurance company. Our friendly staff goes above and beyond to make the process as easy as possible for our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Amazing experience with CARSTAR Rancho Cucamonga! The staff was professional, helpful, and kept me informed during the entire repair process. The repair quality exceeded my expectations and my car looks like new again. Fast service, great communication, and excellent customer care. Highly recommended!
Likely to Recommend - 5.0/5.0 -
I would refer everyone to CARSTAR
Repair Quality - 5.0/5.0 -
Easy and quick. David and Bailey were fantastic
Customer Service - 5.0/5.0 -
Perfect customer service from Bailey and David
My Experience - 5.0/5.0 -
It’s been awhile since we have experienced customer service at this level. The process could not have been better and the staff was not only friendly but professional. Thank you.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
I recently had my vehicle repaired at CARSTAR Avalon in Rancho Cucamonga, and overall, the repair work itself was great. My car was completed three business days earlier than expected, and throughout the process the team was very communicative with regular updates and calls, which I really appreciated. So far, the quality of the work looks excellent. However, my experience at pickup was disappointing and left a sour impression. When I went to finalize everything, the receptionist, Bailey, told me I owed a $500 deductible. I explained that the other party was fully at fault and that I owed $0, which I had already confirmed and even had documentation for. Instead of double checking the information, she was dismissive and insisted I had to pay, speaking to me in a very short and rude manner. After a few minutes, an adjuster was called over and quickly realized she had pulled up the wrong claim entirely, confirming that I owed nothing. While Bailey did apologize, it did not feel genuine, and the situation could have been avoided if she had simply verified the details instead of arguing. It is unfortunate because the repair experience itself was excellent, but that final interaction really took away from it. Based on that alone, I would hesitate to return in the future.
Customer Service - 2.5/5.0 -
I recently had my vehicle repaired at CARSTAR Avalon in Rancho Cucamonga, and overall, the repair work itself was great. My car was completed three business days earlier than expected, and throughout the process the team was very communicative with regular updates and calls, which I really appreciated. So far, the quality of the work looks excellent. However, my experience at pickup was disappointing and left a sour impression. When I went to finalize everything, the receptionist, Bailey, told me I owed a $500 deductible. I explained that the other party was fully at fault and that I owed $0, which I had already confirmed and even had documentation for. Instead of double checking the information, she was dismissive and insisted I had to pay, speaking to me in a very short and rude manner. After a few minutes, an adjuster was called over and quickly realized she had pulled up the wrong claim entirely, confirming that I owed nothing. While Bailey did apologize, it did not feel genuine, and the situation could have been avoided if she had simply verified the details instead of arguing. It is unfortunate because the repair experience itself was excellent, but that final interaction really took away from it. Based on that alone, I would hesitate to return in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My ac humms and buzzes now when it did not before I brought in my car with damage. My sensors menu in the dashboard for tire pressure and coolant temp disappeared. My car sonar was functional with damage and is now completely disabled. I went on a test drive with the owner and technician and explained what was wrong but they cannot or will not address the issues and instead reinterpret the features lost. My sonar is disabled but to demonstrate my sonar is active they utilized my cruise control and unsuccessfully attempted to demonstrate my engine breaking capabilities on the road with pedestrian vehicles. I think this was inappropriate as I can demonstrate in a parking lot that my engine breaking and proximity sonar do not in any way function now, when they function before I brought in my car with small cosmetic damages.
Customer Service - 5.0/5.0 -
The girls in the reception area are very friendly and thorough.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished in the time they told me
Customer Service - 5.0/5.0 -
Keep me informed on progress
Returned Clean
Likely to Recommend - 0.5/5.0 -
Nope.
Repair Quality - 0.5/5.0 -
Job was not finished and when I told the shop about it they never even acknowledged their mistake or tried to make it right.
Customer Service - 1.5/5.0 -
Rep was kind but again totally missed the mark on completing the job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They got the car done fast and on time. And they did a good job too
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my car out quick great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Courteous staff
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Customer Service needs to be improved
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm really happy with the service from Car Star they kept me informed every step of the way the interaction was professional and efficient , this is the second time I've used them and happy with the service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The car was not fully repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were cordial and accommodated our need for an EV during the repairs. We are satisfied with the work done