CARSTAR by Lutzi
In operation 37 years, 10 years at this location.
Carstar by Lutzi specializes in high-quality collision repairs, excellent customer service, and satisfaction in Fountain Hill, PA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:30 am - 4:30 pm |
| Tue | 8:30 am - 4:30 pm |
| Wed | 8:30 am - 4:30 pm |
| Thu | 8:30 am - 4:30 pm |
| Fri | 8:30 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thanks for the superb paint job! High-quality service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! The paint job was excellent!
Customer Service - 5.0/5.0 -
Very good!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have used Carstar at least 5 times. Always 100-% satisfied! Would recommend to anyone!
Customer Service - 5.0/5.0 -
Have used Carstar at least 5 times. Always have been 100% satisfied with the work that they do. Would recommend to anyone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Very polite
Returned Clean
My Experience - 5.0/5.0 -
Good customer service and on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
1 2 3 good customer service
Customer Service - 5.0/5.0 -
Good place to take your car and get repaired
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks like new. Everyone was very helpful. Told us what to expect. Would definitely recommend. Attentive and friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was friendly, helpful and very knowledgeable
Customer Service - 5.0/5.0 -
great service
Returned Clean
My Experience - 5.0/5.0 -
The staff was super kind and everything was done quick and seems to be done right.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you very much for all ur help getting the rental, keeping me updated, and walking me through the whole process. The whole staff is so kind, courteous , and professional.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Service and professionalism started at a 10 and slowly went down to a 1. CARSTAR received my vehicle along with a partial insurance estimate on a Monday. I was told the vehicle would be taken apart and any further damages would be documented and sent to insurance to reach a full estimate of the damages to the vehicle and the business would be compensated for the extra work that was done. 5 days later on a Friday the vehicle was completed and picked up. I was satisfied, but unfortunately upon further inspection of the vehicle. There were damages that were still not repaired. Radiator supports was still broken. Had to bring the vehicle back three days later to be told to drop the vehicle off in another three days while he orders the part. I come back on a Monday and I’m told the vehicle will be done same day. I Come back that same day and instead of receiving a call from the business i am told in person the vehicle will not be done for another day and I would receive a call the next day when it was done. It did snow the next day (Tuesday) so I could not make it to the shop but yet I still did not receive any calls. I called the business Wednesday morning and was told the vehicle was completed and ready to go. I go to pick it up and keep in mind, it’s 40 degrees Fahrenheit outside and the vehicle now after replacing the radiator, has no heat. So I go back into the shop and tell mark the owner the vehicle has no heat and he says “well what do you want me to do about it” at this point I’m frustrated and I'm telling the owner there was no need for this runaround if only he did things right the first time. As I’m standing there the rude manager comes out and says “if I want mark to fix this, I need to stop talking right now” as they continue to berate me and scream at me saying I am giving THEM a hard time. I’m sure they will call me a liar, but I have it on record. Overall service was great but continued to decline all the way. Would not recommend this place as they might fix your car halfway and tell you it’s ready just to have you come back later to get it repaired again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made the process very easy
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love the service very professional would definitely recommend!!!!!!Thank You CARSTAR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Friendly and accommodating. Service was very quick and the car was perfect. Thank you!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The work was done in a timely manner!