CARSTAR Capital City

4.7 (725reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (725)

Likely to Recommend

Repair Quality

Car Star employees were positive and easy to work with. The repair quality was great!

Customer Service

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Repair Quality

They made my car look new again after 3 hit a runs in the same month. Very happy of the job well done.

Customer Service

Other then me being deaf an having. To remind them. It all worked out

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Likely to Recommend

I just wanted to compliment CarStar for a job, well done. I'm very pleased with the condition of my car, the customer service was top notch, the fact that Matt told me all that was going on throughout the repair process was awesome, and the car was done very promptly. A very professional company. I appreciate that. Arianna was very sweet, and she did à most excellent job letting me know what was needed, throughout the process. Thanks, Arianna. I would very much recommend, CarStar to everyone. Great job. Ted.

Repair Quality

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My Experience

On a scale of 1 to 10, we're there an option to give them an 11 I would! Well, lookie here; it appears I CAN leave them an 11...and just did! Premier work! Superlative professional service. They done GUUUUD!

Likely to Recommend

Repair Quality

Premier work and service at every step of the way!

Customer Service

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Excellent job!

Repair Quality

They were great to work with & did an amazing job on my car.

Customer Service

Wonderful customer service

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My Experience

Likely to Recommend

Repair Quality

My car looks nearly brand new, I loved that I kept getting updates on how the repair was progressing. I felt really in the loop about everything. Thank you!

Customer Service

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My Experience

The repairs look great, I was given regular updates on my car, and they even cleaned the inside. A small cover piece on one of the doors went missing and they ordered a new one for me. They have been very professional and helpful.

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Customer Service

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My Experience

Likely to Recommend

Repair Quality

Carstar repaired the damage caused to my car and even gave a minor fix to some previous damage my car had, which was a nice surprise.

Customer Service

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Repair Quality

Very happy with the results!

Customer Service

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Really good place to go to repair a car

Repair Quality

Very good job

Customer Service

Excellent

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Likely to Recommend

I’ve already been telling everyone about it

Repair Quality

They surpassed my expectations at every opportunity!! I’m so glad I came here.

Customer Service

They were so kind and communicated all the time :)

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Repair Quality

Everything is perfect!

Customer Service

They kept us informed on the repair process

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Likely to Recommend

Repair Quality

Really appreciated being kept in the loop in terms of their progress on the repairs to my car, dealing with the insurance company liable for the damage & drilling down to make sure ALL the damage was taken care of.

Customer Service

see previous

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Likely to Recommend

Repair Quality

Sorry I had alot going and forgot to reply

Customer Service

It was great having a weekly update

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